Student Email - FAQ

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Student Email - FAQ

How do I get started using my student email?

  1. Register your PirateID and set your passphrase through the Passphrase Maintenance system. Your PirateID is sent to you by letter.
  2. Visit and log in with your PirateID and passphrase.

I can't log in to MyMail; what should I do?

Please check the following:

  • Reset your passphrase at Wait a few minutes then log back into your email at
  • Close your browser and then open a new browser session. Log back in to If you have a Hotmail or other service linked to your MyMail account, your browser may still be logged in to that account. A new browser session should correct this issue.

How can I reset my student email passphrase?

Go to to reset your passphrase.

What send/receive limits are applied to email messages? Does my MyMail account have a mailbox quota?

Visit Office 365's Message and Recipient Limits page for the limitations, quotas and more for your email account.

Where do I receive help?

Contact the IT Help Desk at 252.328.9866/1.800.340.7081 or visit the ACE Student Computer Support Center nearest you.

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