NEW ANTIVIRUS SOFTWARE FOR CAMPUS
On Thursday, July 23, 2009, ITCS will upgrade the Symantec AntiVirus software on all INTRA Domain, Windows computers to Symantec Endpoint Protection version 11.0.4202.75. This upgrade will be installed automatically during the Windows startup process.
During installation you will see a message window stating "Installing managed software Symantec Endpoint Protection". The software will take approximately 10 minutes to install. After the installation and prior to the user logon prompt your workstation may automatically reboot to complete the upgrade.
The Symantec Endpoint Protection software has a new look and improved protection system. Please see the information below that provides details on determining your computer status, accessing the quarantine, and scanning your computer.
Contact the ITCS Help Desk at 252.328.9866 or http://help.ecu.edu if you experience any problems.
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Symantec Endpoint Protection Status
To open the Symantec Endpoint (SEP) software, double click on the Symantec Endpoint Protection icon located in the lower right corner of your monitor, near the clock. The software will open to the Status page, where you will see a green bar with a check mark indicating the SEP software is working properly and there are no problems detected.
If the SEP software detects problems, this bar will be red and give additional information regarding the problems that are detected. Click the Fix All button to attempt to repair problems. If you receive an error message or the problems cannot be resolved by clicking the Fix All button, please contact the University IT Help Desk at 252.328.9866 or http://help.ecu.edu for assistance.
Symantec Endpoint Protection Quarantine
To access the SEP Quarantine, open the SEP software and click the View Quarantine button on the left side of the window. The Quarantine displays quarantine files and backup files. To delete files that have been quarantined, click once to highlight the file and click the Delete button or right click on the entry and select Delete. To delete items from the Quarantine list that have Backup in the type column, right click on the entry and select Delete.
Symantec Endpoint Protection Scan
To scan your computer, open the SEP software and click the Scan for threats button on the left side of the client window. The Full Scan is a comprehensive scan and will scan the entire computer for possible risks. The Active Scan will scan processes that are in use and locations where infected files are commonly located.
