The IT help desk regularly gets questions from incoming students trying to log in to their accounts for the first time.
The Admissions Office First Year Center sends incoming students their PirateID account information in one mailing, and the default passphrase in a separate mailing. Once both pieces of information are received, incoming students must first go to the PirateID Passphrase maintenance page (you can find the link on at www.ecu.edu) and change the default passphrase to one of their choosing. You can also set up security questions that allow you to easily reset your password in the future. Students must do this before they are able to log into Onestop or Piratemail. If you have questions or need further assistance please call contact the IT Help Desk, www.help.ecu.edu .
