TO ENTER A REQUEST:

Open your web browser (Internet Explorer, Netscape).
Access the ECU OneStop
Login using your Exchange/Outlook username & password
Click on the Tools tab
Under the "Employee" section, click on "ITCS SDS Service Request"
Complete the submit a request screen as noted below (NOTE: Click on arrows for choice options):

FUNCTION AREA OF REQUEST(SEND TO): (Important - directs request to appropriate area)

Select "IDX" from the drop down box to send your request to the IDX programming team. Other choices will be directed to developers for other programs.

REQUEST TYPE: (Choose one)

Modify Application System (Select for Additions/changes to existing IDX systems)
New Application system (select for New IDX Development)
Investigation (Question regarding a possible problem with the IDX system)

DATE NEEDED: Default is one month. Modify as needed

FLEXIBLE: Default is Yes. Modify as needed

CONFIDENTIAL: Default is No. Modify as needed

PROGRAM NUMBER: Enter identifying program number, if known. May be left blank

BRIEF REQUEST TITLE: This should be a brief summary, but enough info that it can be used to search on key words at a later time. (Ex: Query for Dr. Smith's Diabetes research grant; Add Ref Phys Dr. Smith; Research BCBS Claim edit; Edit Jane Doe access; Electronic filing of claims to Envoy)

DESCRIPTION OF REQUEST: Give a detailed description of the request, with the same type of information supplied previously on form requests. This field cannot be edited once the request is submitted.

** Tip: If description is very long, it can be typed in a word document and copy/paste into this field. Remember, there is a time-out period for web-based screens.

BENEFITS RESULTING FROM REQUEST: This information will help to prioritize requests.

SUPERVISOR EMAIL USERID: You must enter the user id of your supervisor or the person that has the authority to approve the request. If that person is you, then simply enter your Exchange/Outlook user id. Enter only the user id (not @mail.ecu.edu). This must be typed correctly in order for the request to be sent to the correct person for approval.

** Tip: To find a user id:

Go to Outlook
Click on Tools; Address Book
Search for the name
Right-click on the name to view "properties"
User id is "alias"

SUBMIT: Click on the "SUBMIT" button when the request is ready to be processed

After the request is submitted, the supervisor will be sent an email notifying him/her that the request must
be approved, with a copy sent to the original requestor. In the case that this is the same person, they will
receive 2 emails. The email will display the details of the request.