Help Desk

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IT Help Desk

System Status
bulleticon SabaMeeting Outage:

SabaMeeting is currently experiencing a server outage that began around 1:15 PM this afternoon.  Users can expect to see an internal server error message.  SabaMeeting is a vendor-hosted service and Saba support is working to resolve the issue.  ECU technicians are monitoring the situation and will send out a notification when the SabaMeeting service is functioning as normal.

bulleticon iWebfolio Service Restored:

Access to iWebfolio has been restored. You may now log into OneStop and access iWebfolio by clicking on “Student Portfolio” as you have been. You will then be asked to sign into Pirate Port with your Pirate ID and passphrase.  After logging in you will be taken to the screen that will allow you to “Continue to iWebfolio”.

Alternatively, you may now also access iWebfolio through Pirate Port by logging into https://pirateport.ecu.edu/ . Once logged in, simply click on the “My Apps” link at the top of the interface and then click “Student Portfolio”.

If you have any questions, please contact the ECU IT Help Desk by phone at 252-328-9866 or via the Web at https://ithelp.ecu.edu/.

bulleticon iWebfolio :

iWebfolio is currently unavailable.  Our technicians are still working to resolve the issue.  We are anticipating it being available tomorrow afternoon, (10-30-2014) and will send out a notification when iWebfolio is functioning as normal.  We apologize for the inconvenience.


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How can we help you with technology today?





The IT Help Desk is the first point of contact for most technology and IT related services on campus. Below you find the many ways you can get assistance with your technology needs, as well as ways to contact our IT Staff.

Announcements
If you are unable to access a system, check our Announcements listing to see if the system is experiencing a downtime.
Annoucements include.



Contact us to Request Help

- Submit an online request at ithelp.ecu.edu
- Call us at 252.328.9866/1.800.340.7081
- Chat with a Help Desk technician by clicking the chat button
- Visit one of our IT Walk-in Help Desk locations
- Students can visit ACE Student Computing Support Center
- E-mail the Help Desk
Self Help

Search ask.ecu.edu to find answers to common technology questions. Don't find your answer? Submit a request from within the system.

Search the ITCS website for information about our systems and services.

SDS Requests (Faculty/Staff)

If you are a faculty or staff member and believe that your request requires modification to an existing application or new software development, submit an SDS request by clicking the button to the left to go to the ECU Onestop where you can select "ITCS SDS Request."

This request is for ECU systems such as Banner, Onestop, ecuBIC or similar administrative systems.
Project Requests (Faculty/Staff)

Need an IT Security Review? Help with the purchase of IT equipment? Not sure what type of request you need? Submit a special IT project request by clicking the button to the left.

Contact information for our ITCS leadership is also available here.


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