How can we help you with technology today?
Contact Us
Submit Online Request
Call the Help Desk
- 252.328.9866
- 1.800.340.7081
Classroom Tech Support
- 252.328.9830
Chat with Help Desk staff
Help Desk E-mail
Call the Help Desk
- 252.328.9866
- 1.800.340.7081
Classroom Tech Support
- 252.328.9830
Chat with Help Desk staff
Help Desk E-mail
Walk-In Locations
ACE Student Computer Supp
- 108 Rawl (East Campus)
- 3330 HSB (West Campus)
IT Walk-in Help Desk/Opscan
- 103 Austin (East Campus)
- 3330 HSB (West Campus)
Student Computer Lab
- 104 Austin
- 108 Rawl (East Campus)
- 3330 HSB (West Campus)
IT Walk-in Help Desk/Opscan
- 103 Austin (East Campus)
- 3330 HSB (West Campus)
Student Computer Lab
- 104 Austin
Find it Online
The IT Help Desk is the first point of contact for most technology and IT related services on campus. Below you find the many ways you can get assistance with your technology needs, as well as ways to contact our IT Staff.
Announcements
If you are unable to access a system, check our Announcements listing to see if the system is experiencing a downtime.
Annoucements include.
Annoucements include.
Contact us to Request Help
- Submit an online request at ithelp.ecu.edu
- Call us at 252.328.9866/1.800.340.7081
- Chat with a Help Desk technician by clicking the chat button
- Visit one of our IT Walk-in Help Desk locations
- Students can visit ACE Student Computing Support Center
- E-mail the Help Desk
Self Help
Search ask.ecu.edu to find answers to common technology questions. Don't find your answer? Submit a request from within the system.
Search the ITCS website for information about our systems and services.
SDS Requests (Faculty/Staff)
If you are a faculty or staff member and believe that your request requires modification to an existing application or new software development, submit an SDS request by clicking the button to the left to go to the ECU Onestop where you can select "ITCS SDS Request."
This request is for ECU systems such as Banner, Onestop, ecuBIC or similar administrative systems.
Project Requests (Faculty/Staff)
Need an IT Security Review? Help with the purchase of IT equipment? Not sure what type of request you need? Submit a special IT project request by clicking the button to the left.
Contact information for our ITCS leadership is also available here.
Current Top Support Issues
- Reporting Spam or Phishing e-mails
- Steps you can take to help stop the spam - Deactivation of non-enrolled student accounts
- Find out more information - Information for incoming ECU Students
-Computer and Technology FAQ's - Windows 8 not yet recommended for student computers
- Win 8 is not yet compatible with ECU's Dorm network - Free Microsoft Software and Anti-Virus for students
- Information on downloading the free software
What's New
