Log in, answer the three security questions which allows you to access the passphrase reset option. This works for the regular 90-day passphrase change or if you get locked out. Click the Pirate ID link on the ECU home page to quickly access the passphrase maintenance page.
Or go to the passphrase maintenance site at http://pirateid.ecu.edu.
Present a completed Passphrase Reset Authorization Form and a valid photo ID (ECU 1 Card, driver's license or government-issued ID) at either location. For after hours requests, see below.* Austin Building, Room 103 | Health Sciences Building, Room 2502
Help Desk staff can reset a passphrase only if identity of the requester is verified. A faxed or emailed copy of a valid photo ID (ECU 1 Card, driver’s license, or government-issued ID) is required to verify who is making the request.
Users should black out all personal information (including driver's license number, address, phone, DOB, etc. before submitting by fax or email to the Help Desk.*
*Please note: Passphrase-reset requests submitted before 12 noon are completed by 5:00p the same day. Requests submitted after 12 noon are completed by 12 noon the following business day.