If you are connected to the internet, The IT Help desk can provide remote access support for your personal owned computer using a tool called TeamViewer.

Step 1-Call the IT Help Desk 252-328-9866

Step 2 - The help desk technician will instruct you to download and install a Quick Connect Client

For Windows computers download this client

For Mac computers download this client

Step 3- After installing, TeamViewer will  provide you with a session ID and Password.  Provide that to the Help Desk staff and they can connect to your computer.  You will be able to cancel the session at anytime.

Disclaimer: Teamviewer remote access is for support on non-university owned computers only.  User accepts responsibility and ITCS is not responsible for any lost data.  User can end the session at anytime.