Information Computing and Technology Services

Walk-in IT Help Desk

The Walk-in IT Help Desk offers convenient IT support to faculty and staff with an office located on both campuses.


Austin Building, Room 103

252.328.5401 | Monday through Friday 8:00 a.m. - 5:00 p.m.


Passphrase Resets

Photo ID required. See the Passphrase Resource page for more information. It is recommended that ECU users take advantage of the PID website for self-service passphrase resets.

Computer drop off/pick up

Faculty assistance from the desktop support team.

Mobile Email Setup

Faculty and staff can received help setting up ECU email on a mobile device.

Opscan Test Grading

Placement tests, bypass tests, regular tests, student surveys and NSC bubble sheets. After-hours drop-off available. Visit the Opscan page to learn more.

Poster Printing

Faculty can submit a research poster for printing. See the poster printing website for details.

Laupus Library, Room 2502

252.744.3081 | Monday through Friday 8:00 a.m. - 5:00 p.m.


Passphrase Resets

Photo ID required. See the Passphrase Resource page for more information. ECU users are urged to visit the passphrase reset page for self-service resets.

Mobile Email Setup

Faculty and staff receive help configuring an email account on their mobile device.

*Students requiring IT assistance should visit the ACE Student Computer Support Center.

Contact Us

ITCS Admin - 252.328.9000
IT Help Desk - 252.328.9866
IT Help Desk - 800.340.7081
Classroom Tech - 252.328.9830
ITCS Leadership - 252.328.9000

Need Help?