Mac OS - Upgrade Request Procedures

How to put in a Mac OS Request form using Tech Excel

Requirements: Must be an ECU-owned machine and you must be faculty or staff.

To request software/renewals you are required to fill out an online form.  Here is what you do:

Step 1: Go to (https://ithelp.ecu.edu) and log into the Online IT Help Desk with your PirateID and password

Step 2: When the screen appears - in the Left side menu, under Software Requests (New Installs, Renewals & Upgrades, select Mac OS Software.

Step 3: A form will appear. Fill in the required information making sure you have an ECU email address and all fields filled out.  This will ensure no delays in processing your request. 

Step 4: Click Continue   (to submit the form)

Step 5: The information will be sent to the correct team and you will be contacted shortly.