Local USB printer will not print

• Solution 1:  Turn the printer off then on again.
• Solution 2:  Reboot the computer.
  
• Solution 3:  Disconnect the USB cable and attach it to a different USB port on the computer.
  
• Solution 4:  Go into Apple menu > System Preferences > Print & Fax and delete the printer from the list. Then reboot the computer. Go back into the Print & Fax preferences and see if the printer automatically appears in the list.
• Solution 5:  Make sure the printer driver is supported in X.6: http://support.apple.com/kb/HT3669?locale=en_US
  

 

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Office 2004 won't run or prompts for you to install Rosetta

Office 2004 requires Rosetta to run because it is PPC software. Rosetta is not installed by default. Its a custom option and must be manually selected during the original Snow Leopard upgrade.

• Solution 1:  Put in a ticket to the Help Desk to have Rosetta installed.
  
• Solution 2:  If this is a personal machine, just install Rosetta from your original Snow Leopard disk. It will be in the customization options.
  

 

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Images or video appear darker than normal

Snow Leopard uses a different default gamma setting (2.2) than previous systems which used a 1.8 gamma value.

• Solution 1:  Apple provides an explanation and solution here: http://support.apple.com/kb/HT3712?locale=en_US
  

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FireFox not rendering fonts correctly

During the upgrade, duplicate web fonts are installed. The older FireFox versions cannot display them correctly. 

• Solution 1:  Upgrade to 3.5.2 or higher.
• Solution 2:  Resolve all duplicate fonts in Font Book
• Solution 3:  Empty font caches.
• Solution 4:  Disable and re-enable web fonts.
  

 

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