Information Computing and Technology Services

iPad - Troubleshooting Tips

First:

Make sure everything is up to date
Connect the iPad to iTunes through the USB cord and verify that you have the latest iTunes installed and the iPad software is up to date.

Make sure the battery is fully charged
Use the 10W USB power adapter that came with the iPad and charge it for at least 20 minutes.

Make sure you're using a 2.0 USB port
Some models of Macs or keyboards have 1.0 USB ports which are lower in power.



If the iPad screen doesn't respond, portions of it don't respond, or it is slow to respond:


Clean the screen

Clean with a soft, slightly damp, lint-free cloth.


Check your hands
Don't wear gloves, use wet hands or use it immediately after putting on lotion.

Remove the protective sheet
If you have a protective sheet on the screen, try removing it to see if it responds better.


Try a power cycle (turn it off and back on)
Hold down the Sleep/Wake button on the top until you see the red arrow with the "slide to power off" prompt. Slide that arrow to turn off the ipad. Then turn it back on by holding down the Sleep/Wake button again.

 
Try a hard reset
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears.



If you're having problems with an application:

A single application freezes when opened or is frozen now:
Press and hold the Sleep/Wake button until the red slider appears. When the red slider appears, release the Sleep/Wake button. Instead of dragging the red slider, press and hold the Home button for six seconds.

Delete the app and reinstall it from a Mac
Tap and hold the app's icon until it gets wobbly. Click on the x to delete it. Now tap the Home button to stop the wobbling. Plug the ipad into Mac with the USB cable and fire up iTunes. Select the iPad in the source column on the left and click the Apps tab in the iTunes window on the right. Find the app you deleted and make sure its checked. Click the sync button at the bottom.


Install the app directly from the iPad
Delete the app like above. Launch the app store from the iPad, find the app in the store and redownload it. iTunes should not charge again if there you've already purchased it.



If you're having network problems:

Try opening the Settings app, then tap General, tap Reset, and tap “Reset Network Settings”--this will reset all your network settings to the factory defaults. Please note that when you perform this reset, you will lose your saved Wi-Fi secure network passwords. You can re-enter them later when connecting to that network again.

 

 

The iPad won't appear in iTunes or you can't sync it

Perform each of these steps. After each one, test to see if the problem is fixed:
  1. Disconnect other USB devices from your computer and connect iPad to a different USB 2.0 port on your computer (not on your keyboard). TEST
  2. Turn iPad off and turn it on again. Press and hold the Sleep/Wake button on top of iPad for a few seconds, until a red slider appears. Then slide the slider. Then press and hold the Sleep/Wake button until the Apple logo appears. TEST
  3. Restart your computer. Then reconnect iPad to your computer. TEST
  4. Download and install (or reinstall) the latest version of iTunes. TEST

 

The iPad has no video:

  1. Connect iPad to the 10W USB Power Adapter with the Dock Connector to USB Cable.
  2. Let iPad charge for at least ten minutes and then see if it starts up normally.
  3. If the screen displays a red battery icon, let it to continue to charge until it turns on.
If the above steps do not resolve the issue, or the if screen remains black or shows a persistent Apple logo, try restoring with iTunes.

 

 

Last:

Do a Full Restore (last option)
This removes all apps AND settings. Plug the iPad into iTunes. Control-click on the iPad in the source list and choose Backup. Wait until its done. Then, control-click again on the iPad and select Restore from Backup and choose latest backup. This procedure may take more than a few minutes.

 
 

Contact Us

ITCS Admin - 252.328.9000
IT Help Desk - 252.328.9866
IT Help Desk - 800.340.7081
Classroom Tech - 252.328.9830
ITCS Leadership - 252.328.9000

Need Help?