Information Computing and Technology Services

Latest Macintosh News for ECU

Beware this bug

You updated Outlook–now the window doesn't display. Here's the fix. (posted May 20, 2015). Affecting Yosemite users, after update 14.5.1 installs, the main Outlook window does not display, and you can't access email or folders. The Fix: Go to https://support.microsoft.com/en-us/kb/3048688 or use the Auto Update feature in any Microsoft Office program. Click Help and and select Check for Updates.

OS X Mavericks now supported by ECU

ITCS now offers support for Yosemite (posted January 30, 2015). If you decide to upgrade, make sure all programs are compatible with OS X.10. For more information, visit the Yosemite website. If you are an SPSS user, please read this information: http://tinyurl.com/lg9ewwq.

You updated Outlook – now the Outlook window does not display. Here's the fix:

Upgrade Your ECU Mac System - Faculty/Staff

 

  1. Verify the system is ECU-owned.
  2. Verify that system applications are up to date and compatible with the new operating system. Visit the manufacturer's website.
  3. Log in to the IT Help Desk service request system and complete the Mac OS Request Form. See the screen shot to the right.
  4. Back up all system data.
  5. Gather together all software disks and licenses. You will need to reinstall these after the upgrade.
  6. A technician will contact you to set up an appointment.
Log in to http://ithelp.ecu.edu

Contact Us

ITCS Admin - 252.328.9000
IT Help Desk - 252.328.9866
IT Help Desk - 800.340.7081
Classroom Tech - 252.328.9830
ITCS Leadership - 252.328.9000

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