Macintosh Support

Macintosh Support

The Basics Working with laptops What system do you have? Working with a laptop lid closed Taking a screen shot Installing Mac OS updates	Force quit an application What is the serial number? Is it still under warranty? Naming folders & Files FAQ
Switching from PC to Mac How to turn it on Windows vs Mac navigation Change your desktop Change your screensaver Customize the bar at the bottom General Mac maintenance Printing Basics	Using Apple Software - (Dashboard, Dictionary...) Using wireless devices Doing the same Windows tasks on a Mac Burning CDs/DVDs Doing Software Updates Connecting to a Wireless Network Connecting the other Peripherals
OS X - Leopard 10.5.5 System Requirements Installation Instructions (How to get it) Recommended System Preferences SPSS Requirements EndNote Compatibility Boot Camp Requirements & FAQs	The Dock Safari - Tips & Tricks Time Machine - How it works Symantec error message appears when upgrading to X.5.3 QuickLook - What is it?
OS X - Tiger 10.4.11 General Information & Requirements Desktop - Customize it Dock - Ways to use it more efficiently Email - Setting the default application "Being on the domain" - What it means for Macs Keyboard Shortcuts KeyChain Access (X.4) - Asks for keychain "login" Permission Issues - Troubleshooting Tips	Spotlight Where does it search? Setting its preferences Resetting it Startup volumes - Changing it Web Browsers - Setting your default web browser X11- Download
Microsoft Office 2004 Opening .docx, .pptx or .xclx files Word: Working with styles Working with templates Working with the compatibility tool Entourage Exchange settings Accessing the ECU address book OFF campus Recommended Preferences Common Issues & Solutions Out-of-Office Replies Sharing Calendars Opening someone's Calendar Compressing large files	Microsoft Office 2008 Office FAQs Macros are NOT supported EndNote is NOT supported Office 2004 compared to 2008 Entourage FAQs Troubleshooting Tips The differences between Outlook 2007 and Entourage 2008 Account Settings Using the Out of Office Assistant Preferences Customizing the Toolbar Using the Favorites Bar Exporting Groups
Symantec - Required by the university for anyone connecting to ECU's network Policy information Symantec 10.2 for Tiger (X.4.11) or higher Installation instructions Symantec 10 for Tiger(X.4.10) or lower Installation instructions First launch instructions Preference settings Setting up Schedules (required) Installing the widget Symantec 9 Installation instructions Preference settings Setting up Schedules (required)	Security About Macintosh Security Making backups (Can you afford to lose your files?) OS X System Maintenance How to change your OS X password
General Support Questions & Issues CD/DVD drives Making noises or not reading disks What are regions? What type to buy? Cinema Displays General Support How to clean the LCD Laptops Not charging correctly? Try resetting the PMU on Powerbooks/iBooks Try resetting the SMC on MacBook Pros/Macbooks Batteries Storage Life of PowerBook/iBook batteries Care, maintenance, etc Always calibrate your battery Intel-based PowerPC-based	Printing FAQs - Drivers? Installation? Screenshots Changing the format Keyboard shortcuts to take one Text - Typing in another language Time Issue - Daylight Savings Time issue Transferring data - Go the easy way...Use Target Disk Mode Trash - What are the "Recovered Items" in it? UAM Module - The fix for the 8 character password limit
Links to consider ECU Dowdy Student Stores Apple Support Apple - Help articles modified in the last week Apple Discussions Apple Manuals Apple Downloads Apple Specifications Apple Training SANS Top 20 Internet Security Attack Targets (Macs included)	Adobe Issues Legal Folder issues

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