MailMarshal Frequently Asked Questions

Why won't the links work in the MailMarshal Message Digest in my Outlook 2001?
Outlook 2001 for the MAC does not support HTML messages. You will have to copy and paste the link into your browser. More information about this issue can be found at http://support.microsoft.com/kb/300650.

Possible solutions: Upgrade to Entourage 2004 or use Piratemail, the web based e-mail client.

Why didn't I receive a digest report this morning?
If you did not receive a report, that means that no messages were caught.

How do I manage white list/black list for spam e-mail?
You can manage your lists by signing into the https://spammarshal.ecu.edu web site and choosing edit list of safe/block senders.

What is a white list?
By using this list you can allow certain messages or e-mail domains to send to you that would regularly be caught by the spam filters.

What is a black list?
By using this list you can block messages or entire e-mail domains from sending to you that slip past the spam filters.

Why am I not receiving my back up notifications anymore?
Certain backup jobs use methods to send that are caught by MailMarshal as a spoofed message. You can release these messages by using the MailMarshal web site console.

What is a spoof e-mail?
A spoof e-mail is a message that appears to be from someone but is really sent by someone else. Most spoof messages are attempts to fool the recipient into opening the message to launch a virus, scam you out of money or private information.

Why are outbound messages getting caught as spam?
We are currently scanning all mail that leaves the University for Spam Content. By doing this we can keep from being put on certain spam lists that hinder the university from sending to valid domains.

Why am I getting message delayed notifications for certain addresses?
Most delays in messages are caused by incorrectly typed e-mail addresses or problems with the recipients mail servers.

What is MailMarshal doing?
MailMarshal is scanning all messages for spam and viruses inbound and outbound.

Is MailMarshal blocking viruses?
MailMarshal is blocking the virus message entirely from your inbox. We keep the message for 7 days, in case you need to the content from the message.

Can I relay mail off of MailMarshal?
What is relaying? Relaying mail is when you pass the message through MailMarshal that didn't originate from our mail servers. We can allow relaying but we must first meet with you and your administrators to see if this completely necessary and your servers meet required security measures.

How does MailMarshal know it is spam?
The system uses multiple textcensor scripts developed by NetIQ to search the message for spam content. It also uses lists from organizations that have identified senders as spammers and blocks the messages from ECU's mail system.

How long does my spam stay in MailMarshal?
MailMarshal keeps the messages for 10 days. After 10 days the messages are automatically deleted.

What do I do if someone's message doesn't make it to my inbox?
Sign into the website and check your folders for the message. You can release the message via the web console. If it was caught by the filters, you can then add their address to you white list.

I released my message via the web console/digest message and it didn't make it to my inbox. Where is it?
The MailMarshal system is designed so it will release your message to the next rule for processing. If you message is flagged as spam, it might get caught by the next rule. If that is the case, you can release the message from another folder in your web console. Just drop the menu down and look for the message.