Frequently Asked

Click a category to find users' most-asked questions.

I can't log in to MyMail. What should I do first?
  1. Reset your passphrase at
  2. Wait a few minutes, then log back in to your email at
  3. If that doesn't work, close your browser completely.
  4. Open a new browser session and log in to your email.
If you have a Hotmail or other mail service linked to your MyMail account, your browser may still be logged in to that account. A new browser session should correct this issue.
Can I use Office 365 applications when I'm offline?
You don't need to be connected to the Internet all the time to use Office desktop programs like Word and Excel.

However, you must log in to the Internet at least every 30 days for your Office 365 license to sync with Microsoft. Otherwise, your account will stop working.
How much space is available in my OneDrive?
Student OneDrive for Business folders are 1TB.
Does my mailbox account have a limit?
You have 50GB of mailbox space with your Office 365 account.
Where do I receive help?
Contact the IT Help Desk at 252.328.9866/1.800.340.7081 or visit the Pirate Techs Student Computing Support Center nearest you.
What if email stops working on my mobile device?
In most cases, the best way to fix this is to delete the account from your phone and set it back up from scratch as an Exchange account. This applies to both Android and iOS devices.
Is my Office 365 subscription available to me after I graduate?
Your ECU Office 365 email automatically transfers to an alumni email account one semester after graduation. However, your ProPlus subscription expires.
I have a download for Skype for Business. Can I use this with my personal Skype contacts also?
Yes, you may use Skype for Business to contact your personal Skype contacts. You may also contact other ECU users by adding them as a contact and texting them.
How does my Office 365 subscription work?
Full-time employees and enrolled students are provided a Microsoft 365 subscription in effect until they graduate, retire or otherwise leave ECU. Alumni have a limited subscription that includes email and storage.

See the features page for details.
Should I download Office 365 to the ECU desktop in my office?
There nothing prohibiting this if you decide to do so. However, all ECU-owned computers include the current ECU software image.

To upgrade your ECU desktop to Office 2013 without using one of your five personal licenses, enter an IT service request to have your ECU computer Office version upgraded to 2013 or download the Office 2013 install from and do the upgrade yourself. Please note that is for ECU-purchased devices only.
Do I need to uninstall other versions of Microsoft Office?
What about work-at-home rules?
You are free to use your Office 365 install at home on your personal computers.
I have an account with ECU, but I am not an employee or enrolled student. Do I have access to Office ProPlus?
No, only enrolled students and full-time ECU employees have an Office 365 subscription.
What if I leave ECU? Will I still have Office 365 on my computer?
Office 365 is licensed for employees and enrolled students only. Once your ECU account is deactivated, your Office 365 desktop software no longer works. Documents saved to your computer become read-only.

Faculty and staff who retire or leave ECU lose their Office 365 subscription. Documents become read-only.

Graduating students retain email ( migrates to alumni system) and OneDrive cloud storage.
What if Microsoft comes out with a software upgrade? How do I upgrade my version of Office?
Office 365 software and security patches are now monthly downloads. Your computer updates in the background. This includes operating system upgrades and security updates.
Are the applications or experiences in Office 365 different than the Office Professional Plus 2013 traditional installation?
Office 365 subscriptions include all the same applications and user features as Office Professional Plus 2013 but optimizes the installation and software updating process to be faster. Both versions work with or without a persistent connection to a network, both can be customized in the same ways, both run from the computer's hard drive and both use the same underlying code to run Office applications.
Will I be able to work offline with Office 365?
You don't need to be connected to the Internet all the time to use Office desktop programs like Word and Excel.

However, you must log in to the Internet at least once every 30 days for your Office 365 license to sync with Microsoft. Otherwise, your account will stop working.
What if I need to install Office 365 applications on more than five computers?
You only have five licenses. Therefore, you must first deactivate one license before installing Office on a new computer. License management is done through the Office 365 settings screen.
How do I deactivate a license?
  1. First, click the Settings icon and choose Office 365 Settings. Click the Install Status link on the left.

  2. Click the Deactivate link underneath an install to free up an Office license . You can now able to install Office on another computer.
Where do I receive help?
Call the IT Help Desk at 252.328.9866/1.800.340.7081 or visit the Walk-in IT Help Desk nearest you.
Are faculty and staff using Skype for Business or Lync?
At this time, ECU faculty and staff are still using Lync communications for their ECU office computers.

Skype for Business is included in the Office 365 Office install for your personal computers, and it works interchangeably with Lync. For more information see the Skype for Business website.
Are retired faculty and staff eligible for Microsoft Office 365 from ECU?
No, only current employees are eligible for the Office 365 subscription.
What is OneDrive for Business?
Like a USB drive or an external hard drive attached to your computer, ECU OD4B is a storage area for your non-sensitive academic files.

Unlike a USB drive or an external hard drive, OneDrive is in the cloud and accessible from anywhere with internet access. Office Online - a feature of OD4B allows document editing and creation within OneDrive plus real-time, online collaboration.
How do I organize my OD4B information?
Create folders as you do on your computer. See this Office website for videos and documents:

ECU users do not have access to an Office 365 Team Site.
How do I share documents or folders in OneDrive?
  • Files and folders are shared with ECU and non-ECU users through an email.
  • Sharing through an anonymous generated link is disabled.
  • Sharing for a file or folder can be turned off any any time.
  • Use the Delve app to see what has been shared with you.
Who has access to OD4B cloud storage at ECU?
Students and alumni access OD4B storage through their ECU Office 365 subscription.

OneDrive for faculty and staff is currently in pilot mode and not yet available. Continue to check your email for further details on the launch date.
How much space is available in My ECU OneDrive?
1TB of storage.
What are the important features of my ECU OneDrive?
  • Store work files
  • Access from anywhere
  • Create and edit documents with Office Online.
  • Upload files from your computer or mobile or tablet.
  • Back up non-sensitive work or school documents.
How do I access my OD4B storage?
I have another OneDrive that I set up with my new computer. What is the difference between My ECU OD4B and my personal OneDrive?
A personal OneDrive is available to anyone who creates an account and is accessed from a personal Windows Live/Xbox Live/Office 365 personal account/
Can I merge my OneDrive personal and my ECU OD4B?
No, ECU OD4B is based on a different platform than your personal OneDrive, and the two cannot be merged into one account.
What is the difference between my OneDrive for Business cloud storage and my Piratedrive storage space?
OD4B is a great place to store non-sensitive work or class assignments, create and edit new documents with Office Online and collaborate or share with both ECU and non-ECU users.

Your ECU OneDrive is cloud storage (not stored on ECU's campus), and therefore, please follow sensitive information guidelines when saving information there.

Piratedrive servers are located in ECU's Data Center and is approved for sensitive information storage. Your Piratedrive is password-protected and backed up daily.

Faculty and staff can request DatAnywhere that works with your Piratedrive to allow Piratedrive/computer synchronization, mobile access and shared links via PIN verification.
What types of information am I allowed to store in my ECU OD4B?
Office documents, photos, classroom assignments, non-sensitive project files and research data and other work files. Please see below for the rules on sensitive information storage.
Which file types are NOT stored in OneDrive?
Sensitive information like FERPA, HIPAA, PII, etc. See these websites for a full explanation:

Sensitive data should not be stored in OD4B. ECU provides the 40GB Piratedrive and DatAnywhere for sensitive data storage.
Am I allowed to store personal information in my OneDrive?
Yes, but please follow copyright and file sharing regulations.
What happens to my OneDrive for Business folder after I leave ECU?