Information Computing and Technology Services

Office 365 for Students - Frequently Asked

Why must I first uninstall the Office software I downloaded from the Kivuto website?

Part of the ProPlus agreement with Microsoft is that students are required to uninstall any previous versions of the Office suite they might have on their computer. The advantage with ProPlus is that as long as you are a student at ECU, you receive the latest version of Office for FREE.

Please note that you can still download the Microsoft Windows 7 or 8.1 operating system through the Kivuto Web store.

Communicate from anywhere

How do I get started using my student email?

  1. Your PirateID is sent to you by letter after your acceptance at ECU. It is your last name + first initial + year of admittance.
    Example: PeeDee Pirate's PirateID = piratep14 | email address =
  2. Use your PirateID username to log in to Office 365 email, Blackboard, Pirate Port, Banner and more.
  3. Register your PirateID at the passphrase maintenance website and set up security questions and passphrase.
  4. Next, log in to using your PirateID and new passphrase to access your Office 365 account.
  5. Click the Settings icon (upper right corner) to find how-to resources and software downloads.
  6. You are required to change your passphrase every 90 days.

Mac users will see these two screens when they set up their Microsoft account. The correct option is highlighted.

MAC Office 365 organization account   Mac-sign in office 365

Can I use Office 365 applications when I'm offline?

You don’t need to be connected to the Internet all the time to use Office desktop programs like Word and Excel.

You can also sync documents stored in Office 365 across PCs and mobile devices for online and offline access at any time. See Sync OneDrive for Business or SharePoint site libraries to your computer.

How do I install the latest version of Office on more than five computers?

You only have five licenses. Therefore, you must first deactivate a license on one of your current computers. Go to Software > Office. Choose Deactivate next to the computer you want to deactivate.

How much space is available in my OneDrive?

Student OneDrive for Business folders are 1TB.

I can't log in to MyMail. What should I do?

Please check the following:
  • Reset your passphrase at Wait a few minutes then log back into your email at
  • Close your browser and then open a new browser session. Log back in to If you have a Hotmail or other mail service linked to your MyMail account, your browser may still be logged in to that account. A new browser session should correct this issue.

How can I reset my student email passphrase?

Go to to reset your passphrase.

Does my MyMail account have a mailbox quota?

You have 50GB of mailbox space with your Office 365 account.

Where do I receive help?

Contact the IT Help Desk at 252.328.9866/1.800.340.7081 or visit the ACE Student Computer Support Center nearest you.

What if my email stops sending/receiving after a software update?

In most cases, the best way to fix this is to delete the account from your phone and set it back up from scratch as an Exchange account. This applies to both Android and iOS devices.

I receive the message that my passphrase is incorrect or expired.

You are required to change your ECU passphrase every 90 days. You will also need to update this passphrase on your mobile device to be able to log in to your email.

Which iOS version can I use with my mobile apps?

You must use iOS 7.0 or later.

Is my Office 365 subscription available to me after I graduate?

Your ECU Office 365 email automatically transfers to an alumni email account one semester after graduation. However, your ProPlus subscription expires.

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Contact Us

ITCS Admin - 252.328.9000
IT Help Desk - 252.328.9866
IT Help Desk - 800.340.7081
Classroom Tech - 252.328.9830
ITCS Leadership - 252.328.9000

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