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Multi-Factor Authentication (MFA) and Student Email

COMING SOON. Your ECU email account requires that both your passphrase and a response from your phone be used to verify your identity when logging in from off campus.

Set up your Preferred Method

Choose your preferred method of identity verification during the 3-step enrollment process. Step 1 sets up your MFA method, Step 2 verifies that it works and Step 3 generates an app password for logging in to mobile email or Office apps. Step 3 is optional for some users.

Important! Complete enrollment from a computer browser on or off campus.

You can change your preferred MFA method later through the Office 365 settings.

Method How it Works
Multi-Factor Verification Methods (Steps 1 and 2)
Phone Call*

Office Phone
Mobile Phone

After signing in to mymail.ecu.edu using your PirateID and passphrase, Microsoft calls your phone. Click the pound (#) key to verify your identity.
Mobile Phone Text*
After signing in to mymail.ecu.edu using your PirateID and passphrase, Microsoft texts a 6-digit code to your mobile phone. Enter the code to verify your identity. May use cell data.
Mobile App*
Download the Microsoft Authenticator app to your mobile. After signing in to mymail.ecu.edu using your PirateID and passphrase, either tap verify in the app or use the one-time password to verify your identity. May use cell data.
App Passwords (Step 3)
App Password
Windows Phone, Android, iOS
System-generated password that replaces your ECU passphrase in mobile email settings and other apps for which there is no sign-in screen. This step is optional.

Use one app password per device.

*Lose, damage or change phone numbers? See below for reset instructions.


Instructions

Printable Instructions

Start with Begin Enrollment to configure your account for MFA.

  1. Log in to mymail.ecu.edu from a computer browser on campus or off campus.
  2. Click the Set it up now button.
  3. The Additional security verification dialog box opens. Complete Step 1 by choosing which method of verification you will use: phone call, mobile text or authentication app.*


*There is also an Office Phone option.

Step 1 of the Additional security verification dialog box states, "How should we contact you?"
  1. From the drop-down menu immediately under Step 1, select Authentication phone.*
  2. Select your country or region from the drop-down.
  3. Enter your mobile number into the text box.
  4. Choose your preferred method of contact: 1) Send me a code by text message, or 2) Call me.
  5. Click the Next button.
Step 2 states, "Let's make sure we can reach you on your mobile phone."
  1. Click the Verify button in the text or answer when your phone rings and press the pound (#) key. Cell charges may apply.
  2. MFA is now set up on your account. Click Next to continue to Step 3.

*There is also an Office Phone option.

  1. Download the Microsoft Authenticator app from your device's app store. Available for Android, iOS and Windows Mobile.
Step 1 of the Additional security verification dialog box states, "How should we contact you?"
  1. From the drop-down menu immediately under Step 1, select Mobile app.


  2. Choose your preferred method of contact: 1) Notification, or 2) One-time password. Note: The Notification feature of the Authenticator app could use your cell data, but the one-time password does not.
  3. Click the Set up button.
  4. The Configure mobile app dialog box opens in the computer browser.


  5. Launch the Microsoft Authenticator app on your mobile device.
  6. From your mobile device, choose: 1) Scan Barcode, or 2) Enter Manually.
    Scan Barcode opens the device camera.
  7. Scan the barcode on the computer screen with your mobile camera or enter the information into the mobile app manually.
  8. Click Done. The Configure mobile app dialog box closes.
  9. Click Contact me on the mobile device.
  10. Microsoft sends a notification or verification code (whichever you chose). Click Verify, then Close.
  11. From the Additional Security Verification dialog box (Step 1), enter your mobile number and specify your country/region. This allows you to access your account if you lose access to the Authenticator app.

Multi-Factor Authentication is now set up for your account. Click Next to continue to Step 3.

After MFA is enabled, your ECU passphrase no longer works when signing in to your device email or other apps configured through device settings.

During MFA setup, Step 3 automatically generates an app password for you to use. Follow the instructions below to replace your ECU passphrase with the new app password.

Step 3 states, "Keep using your existing applications."

Note that an app password has been automatically generated.

  1. Copy this app password immediately - you will only see it once.
  2. Open the Settings on your mobile device. Replace your ECU passphrase with the app password in the account setup.
  3. Use this same password for any other non-browser accounts on this mobile device.



  4. Click Done.

Generate additional app passwords through Office 365 settings if you own additional mobile devices. You need one app password per device.

An App Password replaces your ECU passphrase for accounts configured in the settings on your laptop, tablet or mobile phone - your email, for example. The first app password is automatically generated during MFA setup, but you may need more than one in the following situations:

  • You didn't immediately use the first one generated during MFA setup, and it disappeared (you only see them once!).
  • You have more than one mobile device - use the same app password for all apps on a device. Use a different app password for each device.
  • You bought a new device.

  1. Log in to the Security and Privacy settings of your Office 365 account.
  2. From the app passwords tab, click the Create button. The Create app password dialog box opens.

  3. Type a name and click next.
  4. Paste the new password to your clipboard or make note of the new app password (you only see it once!). Click close.
  5. Replace your ECU passphrase with the new password you just created for all the apps on one device.

App passwords can be deleted and created at your discretion.

You can change your preferred method of MFA verification at any time through the Office 365 settings of your account.

  1. Log in to mymail.ecu.edu.
  2. Click the Settings icon from the toolbar.
  3. Click the Office 365 link in the Your app settings category. The Settings page opens.



  4. Click the Security & Privacy item on the left of the screen. Three items open.



  5. Click the Additional security verification link. The next dialog box has two tabs:
    • Additional security verification, and
    • App Passwords
  6. From the preferred option drop-down, choose a different authentication method.



  7. Choose one or more response options.
  8. Click Save when you are done.

If your mobile is lost or stolen, your office phone changes or you change phone number, follow these instructions to reset MFA for your account.

  1. Log in to pirateid.ecu.edu and answer your security questions. The main menu opens.
  2. Click the Multi-Factor Authentication icon. The Reset MFA screen opens.



  3. Click the Reset Multi-Factor button. This removes MFA from your account. You will see this message: "Multi-Factor Authentication was successfully reset for Your ECU email address.
  4. Log in to mymail.ecu.edu from a computer browser and re-configure MFA.