Your ECU email account requires that both your passphrase and a response from your phone be used to verify your identity when logging in from
This process makes your account more secure. A hacker needs not only your ECU user name and passphrase, but a second piece of information as well to access your account.
Choose your preferred method of identity verification during the 3-step enrollment process. Step 1 sets up your MFA method, Step 2 verifies that it works and Step 3 generates an app password for logging in to mobile email. Step 3 is optional for some users.
Important! Complete enrollment from a
computer browser on or off campus.
You can change your preferred MFA method later through the Office 365 settings or set up a secondary method of verification (2 verification methods are recommended).
Windows phone, Android, iOS
*Lose, damage or change phone numbers? See below for reset instructions.
Click a purple bar for drop-down instructions.
You can voluntarily enable MFA for your account through the ECU passphrase maintenance website in advance of automatic enrollment.
You may now log out of the passphrase maintenance website and continue to Begin Enrollment.
*There is also an office phone option.
Multi-Factor Authentication is now set up for your account. Click Next to continue to Step 3.
After MFA is enabled, your ECU passphrase no longer works for mobile email and other apps for which there is no sign-in screen. Step 3 generates a random password that replaces your ECU passphrase in your email settings.
Follow the instructions below to replace your ECU passphrase with the new app password. Use one app password per device.
Note that an app password has been automatically generated.
Generate additional app passwords through Office 365 settings if you own additional mobile devices. You need one app password per device.
An App Password replaces your ECU passphrase for accounts configured in the settings on your mobile device. Examples include the native email app that comes with your mobile phone, like Apple Mail (NOT Outlook).
NOTE: If you don't see the purple login page (mymail.ecu.edu) to sign in to an app, then replace your ECU passphrase with an app password in your device's settings.
The first app password is automatically generated during MFA setup, but you may need more than one in the following situations:
App passwords can be deleted and created at your discretion.
You can change your preferred method of MFA verification or add a secondary verification method (more than one method is preferred) at any time through the Office 365 settings.
If your authentication device is lost or the number changes, follow these instructions to reset MFA for your account. Resetting removes MFA from your account. You will then re-enroll.
Once you "trust" a device, you are not prompted for verification on that device for 60 days.
If a trusted device is lost, log in to your account and click the Restore button from the Additional security verification dialog box to remove the "trust" and force MFA verification on the lost device. This way, if someone finds your lost trusted device, he/she cannot access your account.
Through initial enrollment, you configure your primary method of verification. However, it is advisable to set up a secondary form of verification in case your primary method is ever unavailable.
For example, you are trying to access Office 365 over WIFI with no cellular service. In this case, you can use the authenticator app to get a code for verification.
During the authentication process, you can check a box to make your mobile a "trusted device." You are not required to go through the MFA process from this device for 60 days.
If you lose, sell or change a trusted verification device or change the number, see the instructions on this page to remove the "trusted" status from the device.
Find a computer and log in to pirateid.ecu.edu. You can reset the verification device from this site.
See the instructions on this page.
if Outlook 2016 is configured to remember your password, clear the saved password.
Upgrade to the latest version of Office for the best MFA experience.
Your Office 365 subscription includes
FIVE downloads of Microsoft Office (full version) for your personal computers, Mac and/or Windows. The installs are active until you graduate. Go to:
If you choose not to upgrade, then an app password is required to replace your ECU passphrase. See instructions in previous section.