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Frequently Asked Questions:
Through a special license agreement with Microsoft, ECU is able to offer students selected Microsoft software for no cost (download only). The only cost is for the CD/DVD media and shipping if you choose the mail order option.
Note: To enter the e-academy Web store, you must provide your ECU PirateID and passphrase.
Who is eligible to participate in the program?
A person may participate in this program if and only if he or she is an enrolled student at East Carolina University.
Can participating students continue using the software after they graduate?
Yes. Under Microsoft's "perpetual" license agreement, the software becomes the property of the student.
I'm graduating this semester. Can I order the software after I graduate?
No. You must obtain the software BEFORE you graduate. When you are no longer an enrolled student at ECU, you are no longer eligible to participate in this program.
I'm having problems downloading / installing the software. How can I get help?
There are a few different options available to you:
- Review the software download / install instructions on the ECU ITCS Web site.
- Contact the ECU ACE Student Computing Support Center at:
Main Campus
Rawl Building, Room 108
252.328.5407
Health Sciences Campus
Health Sciences Building, Room 3330
252.744.5380
- Contact the ECU IT Help Desk at 252.328.9866 or http://help.ecu.edu.
- When you are logged into the Microsoft e-academy Web store, click the Help link near the top of the page. Review the questions / topics and solutions; if you are unable to find a solution to your issue, click the Contact Us link at the bottom of the Help page.
Is technical support included with the license?
Customers acquiring software under the program are not entitled to toll-free telephone support from Microsoft. Microsoft does provide descriptions of and access to several support options on its Web site at http://support.microsoft.com. Online support options include product FAQ's and a searchable knowledge base.
Instead of downloading the software, can I request a CD/DVD?
Yes. Choose Mail Order rather than Download when adding products to your cart. You will be charged a cost for the CD/DVD media and shipping.
* Be sure to order the correct product; there are no refunds!
What methods of payment are accepted?
Payment may be made by Visa, MasterCard, American Express, or PayPal.
Will sales tax be charged?
Sales tax will not be charged.
Will I receive an order confirmation?
A sales receipt is sent to you by e-mail after you place your order.
When can I expect my order if I chose to have it shipped to me?
The delivery times depend on the shipping option you chose during purchase. If you do not receive your package within the expected time, you should contact e-academy (the company that ships the product). When you are logged into the Microsoft e-academy Web store, click the Help link near the top of the page, then click the Contact Us link at the bottom of the Help page.
What is the delivery process?
During the order process, you provide a shipping address located within the Unites States.
Are there restrictions on shipping addresses?
Yes, shipping is available to US addresses only.
What is the order cancellation policy?
All orders made under this program are final.
Do these products provide the same functionality as those available through the academic retail market?
Yes, a product purchased through this program offers the same functionality as a product purchased through the academic retail market. There is no difference in product functionality.
What happens if my CD/DVD media is defective and I cannot install the software?
If you receive a defective product, contact e-academy (the company that ships the product). When you are logged into the Microsoft e-academy Web store, click the Help link near the top of the page, then click the Contact Us link at the bottom of the Help page.
Is training for the software available?
There are a few different training options available to you:
- ECU is a member institution of the Microsoft IT Academy. All faculty, staff, and students are eligible for free online training on the latest Microsoft technologies through the IT Academy. View available E-Learning courses by membership level and language (Microsoft Office Excel file, 119 KB). ECU has access to both Essential and Advanced courses. To obtain access to the IT Academy, complete the online request form from the ECU Download Center. Click the Software Request Forms link at the top of the page and follow the prompts. Upon approval, a user receives e-mailed instructions for accessing the course.
- Learn Office through Microsoft's online tutorials.
- Visit http://ask.ecu.edu for step-by-step instructions related to Microsoft software.
