|History:||March 15, 2011
|Supersedes Policy Dated:
|Contact for Information:
||Assistant Director, Infrastructure, 252.328.9075
The primary purpose of Information Technology Infrastructure (IT Infrastructure) continues to be the provision of educational technology on an enterprise level including mid-range, client-server systems, desktop computing and networking support for the faculty, staff, students and medical clinics of East Carolina University. IT Infrastructure provides leadership, management, and support services to integrate computing technologies at East Carolina University. IT Infrastructure is committed as a team to maintain an environment that facilitates access to information, problem resolution, and foresight in alignment with the academic missions and administrative functions of the campus. Driven by continuous and increasing demands for state of the art technology resources by the University community, IT Infrastructure continues to strive to provide next generation solutions with current technology.
These two distinctly structured teams provide support for mission critical, enterprise-level software applications as well as provide desktop support for faculty, staff and medical clinics at East Carolina University.
This team is responsible for evaluation, implementation, monitoring, maintenance and management of all components of fiber-attached storage, enterprise network-attached storage, fiber switches, content addressable archive storage, enterprise tape library and enterprise backup media servers
These two independent groups host and support the university's mission-critical server enterprise environment. The primary focus of the Enterprise Systems team is to provide highly analytical day-to-day systems administration and technical support for the university’s core IT systems. There are over 400 systems categorized as enterprise class system resources required to provide the day-to-day services and/or key computational infrastructure.
Current ECU ERP systems: SCT Banner, ecuBIC, OneStop, distance education, e-mail and Web presence, among others.
Includes stand-alone servers, Virtual Machine (VM) servers and boot to SAN Blade servers, supporting Windows, Red Hat Linux, Solaris, Unix, and Apple operating systems.
Operational functions and application performance are analyzed to determine when situations require changes or enhancements to be designed, tested or implemented. Provides capacity planning, system utilization, and assistance with complex program problems are all facets of the activities for the members of this group.
The primary focus of the Data Center is to provide 24x7x365 monitoring and Level 1 service and support for all campus systems hosted within the data center. The Data Center Enterprise Operations Center (EOC) staff act as ITCS “eyes and ears” for the first level monitoring, alerting, securing, and trouble-shooting. This area provides:
This group provides second tier support for networking issues as well as software support for the Infrastructure Team. Major responsibilities include:
This group supports the university's high speed data network. This network encompasses approximately 7500 end nodes and spans the East and West Campuses. Research into new networking technologies is a key component in the designing of ECU's Next Generation Network. The major goals for this group are as follows: