Telephone Services

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Telephone Service and Installation
General Subject Matter


Authority:
History: February 15, 2012
Supersedes Policy Dated:

Effective Date:

Review Date:

Related Policies:
None
Contact for Information:
Assistant Director, Network Services 252.328.9016

1. Introduction


1.1. Authorization

All requests for information, engineering, pricing and any change in service must be made through the IT Help Desk. Departments and agencies are not authorized to make direct contact or commitments with the telephone company or other vendors for telephone service unless approval to do so has been authorized by Infrastructure Services.

1.2. Request for Assistance

Infrastructure Services will discuss with departments their need for service and will provide information, recommendations and cost estimates upon request.

1.3.  Request for Service

University departments requesting new telephone services, changes to present systems, or deletions of service must submit an IT Help Desk service request which is submitted on to Infrastructure Services.

1.4.  Installation

General or routine service, not requiring special order equipment, will usually be provided within three weeks after request submittal with the Help Desk.

1.5. Lead Time

Large installations, new buildings or major renovations, which might require non-stock equipment or extensive engineering, require longer advance notice to insure adequate planning time. Contact Infrastructure Services as early as possible to ensure timely installation.

1.6. Repair Service

All routine or emergency repair service requests are requested through the IT Help Desk 328-9866. For all after-hours clinic support and to to report network or system outages and campus emergencies, please call the Help Desk 328-9866.

1.7. Long Distance Service

All continental U.S. and international long distance services are provided by East Carolina University carriers. All long distance calls are routed to the primary carrier to ensure the most cost effective services.

Personal long distance calls are prohibited on university owned phones.

Each department is responsible for insuring that all long distance calls that appear on their monthly bill were made while conducting official university business.

1.8. Private Telephones

A private telephone not connected to the university's telephone system can be authorized by Infrastructure Services for the special needs of individuals upon written request. The individual making the request must assume full financial responsibility for the telephone.

1.9. Authorized Equipment

Any infrastructure services equipment installed with the intent of connection to the campus telephone system must be authorized by the director of Infrastructure Services. Equipment installed for the purpose of recording of voice conversations will be limited to equipment expressly designed for voice messaging and message retrieval. Public Safety Answering Points (PSAP) are authorized to record voice conversation as long as such recordings are conducted in accordance with established FCC regulations.  

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