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Frequently Asked Questions
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- There is no Submit button at the end of my survey. How do I add a Submit button on the last page of my survey?
You can customize your button text.
- There is no Save button that allow users to exit survey and continue later. How does the Save and Continue functionality work when enabled?
Every time a user hits the Next or Back button in the survey, their current progress is saved automatically.
- If they are accessing the survey through the generic survey link that appears when clicking 'Distribute Survey', this progress is saved in a browser cookie. The user can come back if they click on the survey link in the same browser on the same computer.
- If they are accessing the survey through a unique link sent out by the survey mailer, the progress is saved on Qualtrics end, and they can access it again from anywhere.
- What is the difference between the generic link and unique link?
The generic link in the survey link that appears when you click 'Distribute Survey'. You can copy this link and paste it into your email or onto a website. Anyone who has internet access can click on this link to access the survey. When you use the survey mailer, participants each get their own unique survey link, which can only be used once and cannot be shared. Unique links help keep track of exactly who is responding, since the participant's email address will show up their response.
- Can I import my Perseus survey(s) into Qualtrics?
Yes, you can import a Perseus survey into Qualtrics; however, it is strongly recommended that you recreate the survey in Qualtrics. In order to import a Perseus survey into Qualtrics, it first will need to be exported in Word and then formatted to be compatible with Qualtrics. You could literally recreate a survey from scratch in Qualtrics in less time.
If you prefer to export in Word and format for Qualtrics import, below you find some help topics:
- My Qualtrics emails are going to my 'Junk Email' folder. How can I fix this?
Junk Mail is handled by Outlook. Therefore, it is recommended that you add the email to the safe sender's list as follows: With the email message in the 'Junk Mail' folder, right click it and select 'Junk Email'. Next, select 'Add Sender's Domain to Safe Sender's List' to ensure all of Qualtrics email are marked as safe. You could also opt to disable junk mail filtering by navigating to the 'Tools' menu, select 'Options', select 'Junk E-mail...' and select the first item 'No Automatic Filtering...'
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