System Status

Known Issues

ECU ITCS Security Alert: Phishing Scams to Obtain Access to Student Financial Accounts

Posted: September 22

Several universities in other states have reported criminal activity originating from phishing emails sent to students asking for access to their student financial services accounts. These emails were "spoofed" and appeared to have been sent from the universities at which the students are enrolled. Please remain vigilant in your efforts to protect your personal information from being accessed through attacks such as this by following the tips below.

1. NEVER reveal your passphrase to anyone.

2. Legitimate businesses - including ECU, banks, and the IRS - will NEVER request personal information through an email message.

3. If an email asks for personal information, DELETE it.

4. If you're unsure about an email, call the business claiming to have sent the message using the phone number on the back of a bill, statement or credit card - not a phone number listed in the email.

5. If you have provided account information to a malicious site, change your password immediately at

6. Never click the links in an email without first hovering over the link to see the Web site address.

7. Use antivirus and antispyware software as well as a firewall and update them regularly. As an ECU employee or student, you may download Symantec EndPoint software for your home computer for FREE from the ECU Download Center (

8. Keep your operating system and other software up to date with the latest security patches and updates.

9. Official ITCS email communications will always match the display name and email address. For example, From: "ITCS NOTIFICATIONS" will be ITCSNOTIFICATIONS@ECU.EDU. The phishing emails attempt to trick you by changing the display name. Beware of messages that come across like this. An example of a phishing email, From: "IT HELPDESK" and the email address is

To report spam, refer to the email spam filter page (

To report a suspected phishing email, please forward them to

For more information about phishing scams, please visit our phishing scams page (

If you have any questions about a possible phishing email, please contact the IT Help Desk at 252.328.9866 | 800.340.7081.


PeopleAdmin Upgrade Announcement

Posted: September 22
As a reminder, our PeopleAdmin environment is being upgraded today and the site is currently unavailable. A notification will be sent to campus when the upgrade is complete and the site is ready for use. Thanks for your patience.

Please note that the legacy PeopleAdmin site is still available for active recruitments. Applicants can still view and apply for those positions here: Hiring officials can access their active recruitments here:

ITCS Notification - Kronos and Office 365

Posted: September 21
System/Service: Kronos
When: Today, September 21st, from 6:00pm until Friday, September 22nd at 2:00pm
Description: Today, September 21, 2017 at 6:00 pm, ECU will begin the upgrade of our Kronos Workforce environment to version 8.0.13. We anticipate that the Kronos upgrade will be completed by 2:00 pm on September 22, 2017. During this time the application will be unavailable. All non-exempt employees (permanent, temporary and student) need to make other arrangements to record punches in/out. The Kronos timeclocks can be used to record punches during the upgrade. All punches will transfer to timecards after the update is completed. If employees do not have access to a timeclock, punches can be manually recorded for entry in Kronos by a manager after the upgrade.

System/Service: Office 365 -- OneDrive
When: Wednesday, September 27th from 9:00pm to Thursday, September 28th at 1:00am
Description: Microsoft has announced planned maintenance for Office 365. During the planned maintenance, OneDrive for Business files will be read-only.

Winmedia Downtime

Posted: September 21

System/Service: Winmedia
When: Sunday, September 24th, from 6:00am - 12:00pm
Description: Winmedia will be unavailable on Sunday, September 24th, from 6:00am - 12:00pm while our technicians perform maintenance.

ITCS Notification - Office 365 Email access in iOS 11

Posted: September 20
Microsoft and Apple are currently working to resolve an issue that prevents mail from syncing when using the native mail app on Apple iOS 11 and Office 365 email. If you update your iOS to 11 and encounter the sync problem, you can use the free Outlook for iOS client from the App Store to sync and read email. Our recommendation is to avoid updating to iOS 11 until the issue is resolved. This email issue does not affect devices running iOS 9 or 10.