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Known Issues

Blackboard Issue - Resolved

Posted: January 20

The Blackboard issue has been resolved.

If you experience any further problems with Blackboard, please contact the ECU IT Help Desk by phone at 252-328-9866 or via the Web at https://ithelp.ecu.edu.

East Carolina University IT Security Alert – W-2 Phishing Scam

Posted: January 20

WARNING!

Members of the ECU community have reported receiving fraudulent e-mail messages asking for W-2 information.

DO NOT RESPOND TO THESE E-MAILS; these messages are a phishing scam.

These messages appear to be sent from university administration. See below for an example of the fraudulent e-mail request.

NEVER provide personal or sensitive information in response to any unsolicited e-mail. Don't open unsolicited e-mail attachments. No matter how realistic or enticing the e-mail message, you must remain vigilant in not responding to an e-mail hoax or scam. Just delete it!

If you receive a request similar to the example e-mail below, you can contact your department head or higher management by phone, text, or in person to verify authenticity of the e-mail. You can also contact the IT Help Desk to verify the authenticity of an e-mail. ITCS will post our announcements at www.help.ecu.edu, users can go there to verify the authenticity of an IT related announcement.

If you have provided personal or sensitive information in response to an e-mail scam and don't know what to do, please contact ECU's IT Help Desk at 328-9866 or www.help.ecu.edu.

EXAMPLE OF W-2 PHISHING SCAM:

From: Vice Chancellor of Division [mailto:vcdivision@ecu-edu.co]
Sent: Wednesday, January 18, 2017 1:26 PM
To: ECU Staff <ecustaff@ecu.edu>
Subject: ECU Staff Member -

Hi,

Are you at your desk? I need you to put together some files.

I am doing a review on our employees' wages against tax deductions for a presentation with the board on Monday. So I need all our employees' current individual W2s.

Please put them together in PDF or any readable file format so that you can write back to me and attach it to the message.

Regards,

Vice Chancellor of Division

www.ecu.edu

Please note that the email sent to all ECU employees from the Payroll Office on 1/19/17 related to availability of individual W-2's was a legitimate email. The phishing scam noted above has to do with providing W-2 information to others inappropriately.

To check the authenticity of this e-mail:
Visit www.ecu.edu, and click on the "Help Desk" link under the "Quick Links" section on the right-hand side. This will take you to the ECU IT Help Desk page where you can review our "System Status" section.

Need Help?
If you experience any difficulties in relation to this announcement or have any questions, please contact the ECU IT Help Desk by phone at 252-328-9866 or via the Web at www.help.ecu.edu.

ITCS Notifications: http://www.ecu.edu/itcs/status.cfm

Computing Systems Maintenance Schedule
Please keep in mind that regular maintenance on all computing systems is performed on Sundays between the hours of 5:00 am - 12:00 pm. If there are other times that systems will be down, notification will be sent through ITCS Notifications.

Maintenance

Skype for Business Downtime

Posted: January 19

System/Service: Lync/Skype for Business Downtime

When: Sunday, January 22nd, 8:00am - 12:00pm

Description: Lync/Skype for Business instant messaging services will be unavailable on Sunday, January 22nd, 2017 between 8:00 am and 12:00 pm due to a software update.

ITCS Notification - Downtime Announcements

Posted: January 19

System/Service: Cornerstone Downtime

When: Saturday, January 21st, 12:00am - 2:00am

Description: Cornerstone will be unavailable on Saturday, January 21st, 2017 from 12:00 am to 2:00 am due to a software update.



System/Service: Internet Access

When: Sunday, January 22, 2017 at 5:00 am for approximately 30 minutes

Description: Internet access will be unavailable on Sunday, January 22, 2017 at 5:00 am for approximately 30 minutes while ITCS performs network maintenance.

ITCS Notification - Internet Access

Posted: January 17
System/Service: Internet Access
When: Sunday, January 22, 2017 at 5:00 am for approximately 30 minutes
Description: Internet access will be unavailable on Sunday, January 22, 2017 at 5:00 am for approximately 30 minutes while ITCS performs network maintenance.