MENU

System Status

Known Issues

Blackboard Issues Resolved

Posted: February 9
The Needs Grading and Upload Grade Spreadsheet issues in Blackboard have been resolved.

If you experience any further problems with grading in Blackboard, please contact the ECU IT Help Desk by phone at 252-328-9866 or via the Web at https://ithelp.ecu.edu .

ITCS Notification - Blackboard Grading Issue

Posted: February 3

Instructors: The Needs Grading feature in Blackboard is not working as designed or expected.

Behavior: From Needs Grading, you may be returned back to the Full Grade Center after posting a grade, rather than moving on to the next student. Your work-around is to grade from the Full Grade Center until Needs Grading is fixed.

The Fix: We are awaiting a solution from Blackboard Learn.

Maintenance

Cornerstone and Cisco NAC Agent Announcements

Posted: February 4

System/Service: Cornerstone
When: Friday, February 5th, from 8:30pm to Saturday, February 6th at 1:30am
Description: Cornerstone will be unavailable Friday, February 5th, from 8:30pm to Saturday, February 6th at 1:30am while the company performs an update on their system.


System/Service:
Cisco NAC Agent
Description: If you are attempting to connect to one of the campus wireless networks and have trouble accessing the Cisco NAC Agent on your computer, please go to the ECU Download Center and download and install the new version of the Cisco NAC Agent https://download.ecu.edu . Once you login, you will need to click on the "Antivirus and Security" icon, agree to the terms, click the "NAC Clients and Certificates", and then click the "Cisco NAC Agent" link. If you experience issues with the Cisco NAC Agent, please contact the Help Desk at 328-9866.

ECU ITCS Security Alert - Phishing Scheme

Posted: February 3

ECU ITCS Security Alert - Phishing Scheme

Date: Wednesday, February 3, 2016

WARNING! The campus is seeing a phishing scheme telling users: "This is to inform you that we are currently upgrading all Mailbox Quota to 50GB inbox space for all Staff/Employee/Faculty and also conducting a General Mailbox Cleanup routine."

If you receive one of these emails, please ignore and delete it. If you clicked on the link in the email you should change your passphrase immediately.

Reminder: ITCS reminds the campus to avoid e-mail scams, hoaxes and Phishing schemes circulating on the Internet and to not provide their password in response to such emails. Scams purporting to be from East Carolina University, Service Helpdesk, ECU IT, ECU Helpdesk, the Web Master, Webmail, the IRS, Your Financial Institution, etc. are bombarding e-mail mailboxes. Although IronPort blocks the majority of such e-mails, some scams successfully reach your e-mail mailbox.

NEVER provide personal or sensitive information in response to any unsolicited e-mail. Don't open unsolicited e-mail attachments. No matter how realistic or enticing the e-mail message, you must remain vigilant in not responding to an e-mail hoax or scam. Just delete it! You can always contact the IT Help Desk to verify the authenticity of an e-mail. ITCS will post our announcements at www.help.ecu.edu, users can go there to verify the authenticity of an IT related announcement.

If you have provided personal or sensitive information in response to an e-mail scam and don't know what to do, please contact ECU's IT Help Desk at 328-9866 or www.help.ecu.edu.

Visit the IT Security website, http://www.ecu.edu/cs-itcs/itsecurity/phishing-scams.cfm for examples of e-mail scams and additional information on avoiding them.

PiratePort Service Restored

Posted: February 3

The PiratePort issue has been resolved.

If you experience any further problems with PiratePort, please contact the ECU IT Help Desk by phone at 252-328-9866 or via the Web at https://ithelp.ecu.edu.