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System Status

Known Issues

Intermittent Connectivity Issue with Outlook has been Resolved

Posted: May 25
The intermittent connectivity issue with Outlook has been resolved.

If you experience any further problems with Outlook, please contact the ECU IT Help Desk by phone at 252-328-9866 or via the Web at https://ithelp.ecu.edu .

Maintenance

ITCS Notifications - Phone Phishing Scheme and Certificates for Mac OS Computers

Posted: May 26
ECU ITCS Security Alert - Phone Phishing Scheme
Date: Thursday, May 26, 2016
Description: WARNING! The campus is seeing a phone phishing scheme. A user received a call from 1-800-642-7676, which had the Caller ID "Microsoft". The caller claimed to be associated with Microsoft and attempted to have the user login to their ECU workstation. When the user questioned the directions provided by the caller, the phone call ended.

If the user had continued the conversation, the caller would have had them go to a website (that looks official) and enter their PirateID and password. No one should ever provide that information under someone's direction to a non-ECU site.


If you receive one of these phone calls, please question the caller and/or hang up. If you went to the website and entered your PiratedID and password you should change your passphrase immediately.

Reminder: ITCS reminds the campus to be diligent when someone attempts to get information from you. This will help you avoid e-mail scams, phone scams, hoaxes, and phishing scams.

System/Service: Certificates - Mac OS Computers
Date: Friday, May 27, 2016
Description: On Friday, May 27, 2016, Desktop Technologies Support will be installing new certificates on all ECU-owned Mac OS computers. The install is intended to replace certificates that expire on May 30, 2016. Certificates are needed for authentication to the wireless network. The certificates will be deployed using Kbox. This install does not require a reboot. Please call the IT Help Desk at 328-9866 or http://ithelp.ecu.edu if you experience any issues due to the upgrade.



Exchange Credentials

Posted: May 23

If you see message in Lync, Skype for Business, or Outlook saying "Exchange needs your credentials" please close the window and everything should work fine. If Lync, Skype for Business, or Outlook does not work correctly, please contact the ECU IT Help Desk by phone at 252-328-9866 or via the Web at https://ithelp.ecu.edu .