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Known Issues

ITCS Notification - Blackboard Notifications Unavailable in Global Navigation

Posted: April 26

Systems: Blackboard

When: Wednesday, April 27th from 2:00 am to 3:00 am

Description: The Notifications feature in the Global Navigation area of the Blackboard landing page is currently not working for students in Blackboard. Blackboard will be unavailable from 2:00 am to 3:00 am Wednesday, April 27th for technicians to make critical updates to resolve this issue.

Until the issue is resolved, students will need to go directly to their Blackboard courses to check for new announcements, gradebook updates, and new assignments. For more information, please visit the Blackboard blog: http://blog.ecu.edu/sites/blackboard/home/.

Maintenance

ECU ITCS Security Alert - Spam Emails

Posted: April 29

ECU ITCS Security Alert - Spam Emails

Date: Friday, April 29, 2016

WARNING! The campus is seeing a few spam emails with the subjects being Attached Doc, Attached Image, Attached Picture, or Attached file.

If you receive one of these emails, please ignore and delete it. If you clicked on the file you should scan your computer using your antivirus program (Symantec Endpoint Protection) and change your passphrase immediately.

Reminder: ITCS reminds the campus to avoid e-mail scams, hoaxes and Phishing schemes circulating on the Internet and to not provide their password in response to such emails. Scams purporting to be from East Carolina University, Service Helpdesk, ECU IT, ECU Helpdesk, the Web Master, Webmail, the IRS, Your Financial Institution, etc. are bombarding e-mail mailboxes. Although IronPort blocks the majority of such e-mails, some scams successfully reach your e-mail mailbox.

NEVER provide personal or sensitive information in response to any unsolicited e-mail. Don't open unsolicited e-mail attachments. No matter how realistic or enticing the e-mail message, you must remain vigilant in not responding to an e-mail hoax or scam. Just delete it! You can always contact the IT Help Desk to verify the authenticity of an e-mail. ITCS will post our announcements at www.help.ecu.edu, users can go there to verify the authenticity of an IT related announcement.

If you have provided personal or sensitive information in response to an e-mail scam and don't know what to do, please contact ECU's IT Help Desk at 328-9866 or www.help.ecu.edu.

Visit the IT Security website, http://www.ecu.edu/cs-itcs/itsecurity/phishing-scams.cfm for examples of e-mail scams and additional information on avoiding them.

ITCS Announcements

Posted: April 27
System/Service: Cornerstone
When: Friday, April 29th, from 8:30pm to Saturday, April 30th at 1:30am
Description: Cornerstone will be unavailable Friday, April 29th, from 8:30pm to Saturday, April 30th at 1:30am while the company performs an update on their system.

System/Service: Blackboard
When: Sunday, May 1st from 8:30am to 9:30am
Description: There will be intermittent downtime for Blackboard on Sunday, May 1st from 8:30am to 9:30am during our normal maintenance window.

System/Service: Symantec Endpoint Protection
When: Monday May 2nd
Description: On Monday, May 2nd, ITCS will be installing Symantec Endpoint Protection 12.1.6MP4 on all ECU Owned Windows and Mac OS computers. The upgrade is intended to ensure all computers have the most current endpoint protection installed. Symantec Endpoint is the software used for protection against computer malware and viruses. The software will be deployed using Kbox and will require a reboot for completion.

If you experience any difficulties in relation to this announcement or have any questions, please contact the ECU IT Help Desk by phone at 252-328-9866 or via the Web at https://ithelp.ecu.edu.

ITCS Notification - Exchange Connectivity Issue Resolved

Posted: April 26

The Exchange e-mail issue has been resolved.

If you experience any further problems with Exchange connectivity, please contact the ECU IT Help Desk by phone at 252-328-9866 or via the Web at https://ithelp.ecu.edu.