Information Computing and Technology Services

Telephone Service at ECU

Campus telephones use the Voice over IP (VoIP) system from Cisco.

Request New Service

Request a new extension number, telephone equipment or report a problem
Submit an online IT Help Desk service request or call 252.328.9866. Routine service not requiring special-order equipment is usually provided within three (3) weeks of the request.
Request a project: engineering, wiring, multiple port installation
Submit either the BSOM IT Project Proposal or the IT Project Request form in the online IT Help Desk service request system. Departments are not authorized to make direct contact or commitments with the telephone company or other vendors for telephone services. See the Voice Services page for equipment and services pricing estimates. Any network services equipment connected to the campus telephone system must be authorized by the director of Infrastructure Services.

Miscellaneous

Elevator/Blue Light Emergency Phones
Elevator and Blue Light emergency telephones on campus automatically ring to the 911 switchboard at the ECU Police Department. See the Google Map for locations of all blue light emergency phones. For local emergency numbers, see the Quick Reference numbers list.
Harassing Telephone Calls
Contact campus police at 252.328.6787 (Main) or 252.744.2246 (Health Sciences) to report harassing or threatening calls. Residence halls can also contact the residence hall coordinator for assistance.
Private Telephones
Upon written request, a private telephone separate from the university's telephone system can be authorized by Network Services for the special needs of individuals. The requesting individual assumes full financial responsibility for the telephone.
Student Organizations
Student organizations whose funds are controlled by the Student Fund Accounting Office request telecommunications services the same as a campus department.
Vidant Medical Center Offices
ECU departments housed in the Vidant Medical Center facility should submit telephone service requests through the hospital's business office.

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Contact Us

ITCS Admin - 252.328.9000
IT Help Desk - 252.328.9866
IT Help Desk - 800.340.7081
Classroom Tech - 252.328.9830
ITCS Leadership - 252.328.9000

Need Help?