All campus telephones are digital and utilize the Voice over Internet Protocol (VoIP), which allows voice calls over an internet connection rather than the traditional analog voice system. Depending on your telephone hardware, VoIP allows you to make telephone-to-telephone voice calls, telephone-to-computer calls, telephone-to-telephone video calls and free long distance business calls.
The campus telephone system uses Cisco hardware. Basic features available through the phone buttons include making and answering calls, forwarding calls, hands-free calls, 3-way calling* and checking voice mail.
Use the phone's buttons to adjust the volume, check voice mail (must set up phone services PIN*), check missed and received calls and adjust the phone's settings.
*WebEx is the primary collaboration and conferencing tool for the university.
*Cisco System PINs
- Phone Services PIN. Configured through the Cisco Self-Care portal and used to set up speed dial numbers, check personal directory numbers, etc.
- Voice Services PIN. Used to access voice mail, email and calendar from a phone when off campus.
When receiving no answer, press the Call Back button. When the number is available, a chime sounds. Press Redial to place the call again.
Press the Forward all button and enter the forwarding number. The LCD screen shows that calls are forwarded. Press the Forward off button to end call forwarding.
The Directories button includes options for a personal and corporate person search. Access the user manual for your specific telephone from the Cisco Self Care portal (login required) under the "My Phone" panel.
Voice message notifications show on the LCD screen. A message waiting light on the hand set and a audio cue can be configured through the Phone Settings/Voicemail Notification Settings section of the Cisco Self Care portal. Press the Messages button and enter your voice mail PIN* to check voice mail.
Press the Redial button to call the last number dialed.
Change the wallpaper, screen contrast, ring type and more from this menu.
Log in to the Cisco Self Care Portal to set your Phone Services PIN*, speed dial numbers, phone settings, user manuals, and more.
Voice message notifications show on the LCD screen of your phone. A message waiting light on the hand set and an audio cue can be configured through the Phone Settings/Voicemail Notification Settings section of the Cisco Self Care portal. There are three ways to check your voice messages:
- Press the Messages button to check voice mail. You must have a voice mail PIN*.
- Play the voice mail message from your email inbox.
- Dial 252.328.9870 to check from any phone off campus.