Telephone Billing

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Monthly Billing

Departments are billed monthly for extensions, long distance and international calling services.

Access to long distance services may be added or removed from individual extensions by requesting a change in class of service (COS). Submit an online IT service request or call 328-9866.

  • Voice services are billed monthly to the account numbers specified by the responsible department. 
  • Each department should ensure that all long distance calls are made while conducting official university business. Network Services should be notified of any fraudulent telephone use. 
  • Billing errors are reported to Network Services in accordance with instructions accompanying the bill. After error verification, credit is determined between the end user and Network Services. 
  • Billing account numbers may be changed by submitting an approved Help Desk ticket to Network Services that includes the extension number and new billing account number. 
  • Pricing for voice services varies by campus due to the two different systems currently operating, Cisco (Main Campus) and Nortel (Health Sciences). ITCS is currently transitioning to one system (Cisco VoIP) across both campuses. 
  • If Facilities Services is required during the installation of telephone services, separate charges are rendered to the specified budget account number. 
  • Services requested not within the capabilities of Network Services, if available, are provided by contractor. Installation charges are billed by Network Services. Thereafter, recurring charges are rendered in May or June for the entire period of July 1 through June 30.

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