Information Computing and Technology Services

Cisco VoIP Features

These features are available in the Cisco Voice over Internet Protocol (VoIP) telephone system used on ECU's campus.

Call Back

If you receive a busy signal or no answer while making a call, press the CallBack key. The LCD displays a message that Call Back is activated. When the number becomes available, a chime sounds. Press the Redial key. There is also a key option to dial the number automatically. Press Cancel to disable the feature, press Exit to close the message screen.

Call Forwarding

Press the Call Forward All ( CFwdALL ) key below the LCD screen. Dial the number to which calls will be forwarded. The LCD screen will update with a message stating the phone is forwarded, and it will display the number. Press the Call Forward All (CFwdALL) key again to end call forwarding.

Conference Calling

Dial the number of the first participant. Once connected, press the More key and then the Conference (Confrn) key to put the first person on hold. Dial the next participant and press the Conference (Confrn) key again when the call is answered. Up to six participants are allowed in this type of conference.

Directories Button

The Directories button accesses a list of missed, received and placed calls. Press Select to see the list, Clear to delete the list or Exit to return to the home screen. Personal and Corporate Directory allows you to search for the phone number of another ECU faculty or staff.

Messages Button

Press the Messages button to check voice mail from the phone. PIN (password) required. To check voice mail, email, calendar or to manage settings from off campus, dial 252.328.9870. 

Message Waiting Indicator

When you have a message, the crystal display on the top of handset glows red. The message also appears in your email inbox and Lync messaging system.


Press the Redial key to call the last number dialed.

Settings Button

Change the screen contrast, ring type and more from this menu. Use the arrow buttons to scroll up and down the menu. Select opens the options.

VoIP Troubleshooting and Tips

  • Dial all 7 digits of a telephone number; even when calling an ECU number
  • You do not need to dial 9 to reach an outside line; just dial as you would at home
  • If your phone is stuck in the configuring state or won't register, try unplugging the network cable and plugging it back in to reboot phone.

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Contact Us

ITCS Admin - 252.328.9000
IT Help Desk - 252.328.9866
IT Help Desk - 800.340.7081
Classroom Tech - 252.328.9830
ITCS Leadership - 252.328.9000

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