Information Computing and Technology Services


Cisco Jabber for TelePresence - Your Computer/Software Download

Conference with anyone in the world from your own computer using a videoconferencing program like Jabber (Microsoft Lync is also supported at ECU). Features include desktop sharing, videoconferencing, and more.

Jabber is an excellent solution for meeting one-on-one with peers and small project groups because participants attend the meeting from anywhere through a software program installed on a laptop, tablet or mobile device.

Step 1. Request an ECU Jabber account - call 252.328.9866 | 800.340.7081 or enter an online service request.
Step 2. Test your computer's webcam, microphone and speakers.
Step 3. Install Jabber Video 4.8.6 or later to your Mac or Windows computer.
Step 4. Configure the application as follows:
Configure Jabber - Step 1


Step 5. Click the Setting icon (under the Password textbox), then select Sign-in Settings.

Configure Jabber - Step 2


Step 6. Enter these settings.

Internal Server -

External Server -

SIP domain -
Jabber Configuration - Step 3


Step 7. Once the sign-in settings are in place (Step 2), enter your PirateID and passphrase. Click the Sign in button to start the Jabber service (see image, left).


Step 8. Select the appropriate microphone, speakers and camera from the drop-down list (see image, right).

Jabber Configuration - Step 4
Jabber Configuration - Step 5



Step 9. Jabber now checks your system resources.

Jabber Configuration - Step 6


Step 10.  Image, left. After Jabber checks your system resources, you are able to conference.

Within the dial field, call other Jabber users or hardware-based video conferencing systems.


Step 11. Image below. Use conferencing options.

Jabber Configuration - Menu Icons

From left: Hide Self View | Camera On/Off | Microphone On/Off | Speaker Volume | Full Screen On/Off | Share Presentation | End all

back to the top

Cisco and Polycom Hardware Videoconferencing Systems

These two video options are found in dedicated conference rooms and classrooms around campus and are good solutions for group conferences of three or more participants. Both Cisco and Polycom provide higher-quality video resolution and support multiple audio inputs for both microphones and program sources.

Some campus conference rooms allow up to three off-campus sites and ECU to connect simultaneously (multipoint). For more than four sites or to expand the capability of a particular conference room that only connects two sites, schedule the videoconferencing bridge through Robert Spencer at 252.733.3237.

Hardware solutions like Cisco and Polycom are ideal for search committee interviews, group meetings with peers, distance learning, hosted CME programs, lectures for multiple classes and guest lecturers. Occasionally, a videoconference utilizes both hardware and software solutions. For example, an event is presented in a hardware videoconference room using Cisco or Polycom while participants connect to the meeting using a software-based tool such as Lync or Jabber.

To find an appropriate room for your next conference, check out the classroom technology database.


Contact Us

ITCS Admin - 252.328.9000
IT Help Desk - 252.328.9866
IT Help Desk - 800.340.7081
Classroom Tech - 252.328.9830
ITCS Leadership - 252.328.9000

Need Help?