Computing Resources

Jump to the information you need

• Accounts
• Connections
• Communications
• Tools
• Policies

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ITCS Help Desk

Call with an immediate problem, e-mail a non-emergency IT question or start a live chat with a technician by clicking a link.

252.328.9866 or 1.800.340.7081

Walk-In IT Help Desk

Walk-in IT support for software, network, virus/malware troubleshooting for faculty and staff. Need help using a program? Call to set up an consult appointment.

Austin Building, Room 103
252.328.5401

Health Sciences Building, Room 3330
252.328.9866

Accounts

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Pirate ID

A PirateID is the username that allows log on to ECU's electronic systems such as the ECU network, OneStop, Blackboard, e-mail, etc. Faculty and staff PirateIDs are last name/first initial.

Passphrase

At the first log in to ECU's network, users are prompted to change the default passphrase to something unique. There is an 8-character minimum requirement, and the passphrase must include capital letters, lowercase letters, numbers and special characters. 

Each user is required to change his/her passphrase every 90 days.

Passphrase Maintenance

If a user's passphrase locks and must be reset,  a user can stop by the Walk-in IT Help Desk—have an ID handy—or sign up with the passphrase maintenance system (PID) for a self-service reset.

Passphrases are locked if they are not changed by the 90-day deadline. The PID system is also useful in retrieving a forgotten passphrase.

ECU ID

The ECU ID replaces the Social Security Number as an employee's numerical identifier in ECU administrative systems. This number begins with a "B." An ECU ID can be looked up through the Tools page of the OneStop system.

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Connections

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Connect2ECU

Connect2ECU is the process that checks a device's security updates and virus definitions before allowing connection to ECU's wireless network.

Wireless Access

ECU has two wireless networks covering most areas of both the Health Sciences and Main campuses. Buccaneer is the secure network automatically configured for ECU-owned faculty and staff mobile laptops and Mac devices. The Pirates network is used for mobile devices and student laptops.

Mobile Computing

Check the mobile computing site for instructions on configuring ActiveSync, iPad information and more.

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Communications

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Announce Listserv

Subscribe to receive or send ECU-related announcements, news, deadlines, campus events, etc. For faculty and staff only.

E-mail Information

Information about e-mail accounts including how to set up Outlook 2010 at home.

E-mail Archiving

E-mail "vaulting" provides an efficient way of archiving Outlook/Entourage e-mails. E-mail vaulting is automatically set up when an e-mail account is created. The link navigates to instructions on retrieving archived messages.

IronPort

IronPort is an e-mail security and anti-Spam filter. Users can delete or release quarantined messages, manage lists of safe/blocked senders and delegate rights to others to manage quarantined items.

Telecommunications

See this link for instructions on using your office telephone and more.

Videoconferencing

We invite you to read through the documentation and see how you can utilize this resource.

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Tools

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Blackboard

ECU's educational content management system.

Centra

A Web conferencing learning program.

Mediasite

Capture a presentation or class using Mediasite recorder. Your department's Instructional Technology Consultant has more details.

Microsoft Products

Go here for online training, downloads and other resources.

OneStop

All-in-one resource portal for the Pirate Nation.

Opscan

Find hours and locations.

Piratedrive

Each faculty, staff and student at ECU has 1 GB of server file storage space.

Qualtrics Surveys

Survey tool for ECU faculty, staff and students

SharePoint

Microsoft Windows SharePoint provides a virtual space for your team or department to communicate, share documents and work together on projects. Submit an IT Help Desk service ticket to request a site.

Smart Classrooms

ECU has over 400 smart classrooms spanning both campuses. Check out the database to find exactly the equipment configuration you need.

Software

Go here to see the list of ECU-supported software. Most applications have ITCS consultants and teams assigned to provide support.

Visit the statistical software page to learn more about the packages we offer to faculty, staff and students.

Virtual Computing Lab

Users connect from home to access various software programs such as DreamWeaver, Camtasia, Adobe Products and more.

Web Publishing

Need a website for instruction? Need a departmental website? Pick the appropriate Web service from the Web resources page.

Winmedia Server

Producing podcasts or capturing video for your students? Upload large multimedia files to this server.

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Policies

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Policies Home

Find information on ECU policies such as passphrase expiration, network use, media release consent form and guidelines and more.

Copyright Policy

The copyright policies for ECU.

Academic Computer Use Policy

See this page for information on regulatory limitations and permissible uses of the computing resources at ECU.

Social Media Guidelines

Printable document outlining rules and tips for using social media—Facebook, Twitter, Yammer—as instructional tools. Frequently updated.

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