Computing Resources
Accounts | Connections | Communications | Tools | Policies
IT Help DeskHaving an immediate problem? Give us a call or visit the IT Help Desk website where you will find the latest IT announcements, current top issues, help with a password reset and more.Faculty/Staff on either campus call 252.328.9866 or 800.340.7081 Help Desk Hours |
IT Walk-in Help Desk
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Accounts
Pirate ID
Newly-hired faculty and staff receive a username, or PirateID, which is the person's last name and enough first-name letters to make it unique. PirateID accounts are activated through the Pirate ID (PID) auto-registration system which registers the account, sets up three authentication questions and creates a passphrase.
Once registered, a new user can log in to the ECU email account and access other electronic university systems such as OneStop, Blackboard and more. To learn more, see this tutorial on activating your Pirate ID.
Each user is required to change his/her passphrase every 90 days.
Passphrase Maintenance
If a user's passphrase locks and must be reset, a user can stop by the Walk-in IT Help Desk—have a picture ID handy—or use the passphrase maintenance system (PID) for a self-service reset.
Passphrases are locked if they are not changed by the 90-day deadline. The PID system is also useful in retrieving a forgotten passphrase.
ECU ID
The ECU ID number is an employee's numerical identifier in ECU administrative systems. This number begins with a "B." If forgotten, an employee's ECU ID is available through the OneStop system.
Connections
On-Campus Wireless Access
ECU has two wireless networks covering most areas of both the Health Sciences and Main campuses. Buccaneer is the secure network automatically configured for ECU-owned faculty and staff mobile laptops and Mac devices. The Pirates network is used for mobile devices and student laptops.
Off-Campus Virtual Private Network (VPN) Access
When away from campus, faculty, staff and students connect to on-campus resources, such as Piratedrive, through a Virtual Private Connection. After the easy, initial setup, log in using this secure connection from anywhere with just a click!
Mobile Computing
Check the mobile computing site for instructions on configuring ActiveSync, iPad information and more.
Communications
Announce Listserv
Subscribe to receive or send ECU-related announcements, news, deadlines, campus events, etc. For faculty and staff only.
Email Information
Information about e-mail accounts including how to set up Outlook 2010 at home.
Instant Messaging and Online Meetings
Microsoft Lync 2010 is the campus IM program and also features online meeting options on campus, off campus and even with non-ECU collaborators!
Telecommunications
Visit the telecommunications website for instructions on using your office telephone, voicemail, conference calling and more.
Videoconferencing
We invite you to read through the documentation and see how you can utilize this resource.
Tools
Banner Resources
Visit the Banner portal for Banner training and more.
Blackboard
ECU's educational content management system.
Microsoft Products
Links to online training, downloads and other resources.
OneStop
All-in-one resource portal for the Pirate Nation.
OneStop is evolving into Pirate Port, an interactive, customizable portal. Add pages, widgets, apps and even customize your My Links feature.
Opscan
Electronic grading available in the Walk-in IT Help Desk. Find hours and locations.
Piratedrive
Each faculty, staff and student at ECU has 40 GB of server file storage space.
Qualtrics Surveys
Survey tool for ECU faculty, staff and students.
SabaMeeting (formerly Centra)
A Web conferencing learning program.
Sedona Academic Publications Database
The academic publication database for faculty houses a list of your publications, generates your annual report, your CV and PAD.
SharePoint
Microsoft Windows SharePoint provides a virtual space for your team or department to communicate, share documents and work together on projects. Submit an IT Help Desk service ticket to request a site.
Classroom Technology
ECU has over 400 smart classrooms spanning both campuses. Check out the database to find exactly the equipment configuration you need.
Software
Go here to see the list of ECU-supported software. Most applications have ITCS consultants and teams assigned to provide support.
Visit the statistical software page to learn more about the packages we offer to faculty, staff and students.
Virtual Computing Lab
Users connect from home to access various software programs such as DreamWeaver, Camtasia, Adobe Products and more.
Web Publishing
Need a website for instruction? Need a departmental website? Pick the appropriate Web service from the Web Publishing home page.
Policies
Policies Home
Find information on ECU policies such as passphrase expiration, network use, media release consent form and guidelines and more.
Copyright Policy
The copyright policies for ECU.
Academic Computer Use Policy
See this regulation on limitations and permissible uses of the computing resources at ECU.
Social Media Guidelines
While all ECU employees are welcome to participate in social media—Facebook, Twitter, Yammer—ITCS encourages everyone who participates in and contributes to online commentary to understand and follow ECU's social media guidelines and the university's social media regulation.
