Computing Resources for New Students

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Computing Resources

Before the semester begins

After the semester begins

ITCS Student Help Desk

Give us a call or visit the IT Help Desk website for the latest IT news, top issues and resources like passphrase resets and more.

252.328.9866 or 800.340.7081
(Student Support is Option 4)

Help Desk Hours

ACE Student Computing Support Center

Receive walk-in help for software, network and virus/malware problems. ACE is also a full-service repair center for Lenovo, Dell and Apple computers. 

Rawl Bldg., Rm. 108 - 252.328.5407

Health Sciences Bldg., Rm. 2506 (Laupus Library) - 252.744.5380

ACE Hours

Before the Semester Begins

Computer Requirements

Some academic programs have specific computer requirements. Visit the Student Computing Center (ACE) to see if your program is included.


Each student is assigned a unique ID to register for classes and other important systems at ECU. Also see PirateID/Passphrase below.

Email Info

Your Office 365 account offers email, calendar, contacts and Lync instant messaging.

Emergency Alerts

Sign up to receive automatic text warnings sent to your cell phone.

File Sharing — Know the Rules!

Get the scoop on file sharing no-no's and a few alternative sites for legal downloads.

IT Policies and Guidelines

These policies, regulations and guidelines govern the ethical and legal use of ECU’s electronic resources for students, faculty and staff.

Network Connect

Visit the Connect website to learn about the ECU wireless network, the residence hall wired network and more.

Problems connecting to the ECU network? ACE Student Support Center can help.

OneStop Web Portal and Pirate Port

Register for classes, check grades and transcripts, review financial aid information and other useful tools. PirateID and passphrase required.

Pirate Port is the replacement for OneStop, and most student services are now available through this interface as well as OneStop. However, both will be running in parallel for the next year or so.


Used to log in to electronic systems at ECU, such as Piratemail and OneStop.

PirateID accounts are activated through the Pirate ID (PID) auto-registration system. Students are then able to set up their initial passphrase and authentication questions. ECU users are required to change their passphrase every 90 days. The authentication questions are used to log in to the passphrase maintenance system after the initial registration.

Once the PirateID is registered and the passphrase is created, a user can log in to the ECU email account, OneStop, Blackboard and other electronic resources.

Passphrase Reset Procedures

Passphrase Maintenance Site

Register for Classes

Ahoy new pirates! Visit the Ports of Call website to explore programs and majors, discover foundations courses and learn step-by-step how to register for classes.

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After the Semester Begins


Log in to your online classes here.

Computer Labs

There are over 80 student computer labs on campus. Check seat availability even before leaving your room.

Macintosh Support

All things Macintosh at ECU.

Mobile Computing

Resources for ITCS-supported mobile devices.

ECU Mobile App

Download to your phone and access OneStop, Blackboard and the library. Even better, check the bus schedules, campus maps, address book and more!


Each student has space on an ITCS server to store important files. This space is backed up daily.


Learn about available software for students, including purchasing, educational discounts and training resources for Microsoft products and as well as other licensed software.

Microsoft4Students - Download FREE Microsoft products

Symantec AntiVirus available from the ECU Download Center

Virtual Computing Lab

Log on to the Virtual Computing Lab and use software for free!

Web Publishing

Find Web information and tutorials on how to use FTP software

Security Information

Learn safe computing habits and more

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