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1. What type of computer do I need?
If you’d like to buy a computer, visit the ACE Student Computing Support Center online to check out the computer features you may need for your specific degree program. Purchasing a computer is OPTIONAL; we have a number of computer labs that you can take advantage of to do coursework.
2. Does ECU offer low prices for computers?
ACE Student Computing Support Center and ECU Dowdy Student Stores have formed a program that offers Lenovo (formerly IBM) and Apple computers at educational prices. If you purchase a computer through this program, you will receive on-campus warranty support through ACE.
3. What if I don’t have a computer?
If you don’t have a computer, don’t stress! ECU has nearly 100 computer labs across campus and in residence halls. Visit http//www.ecu.edu/itcs/studentcomputerlabs to locate a lab near you and see which lab(s) has the most available seats.
4. Can I connect to the ECU network from my residence hall?
Yes, but Windows users must have two software programs installed before connecting: Cisco Clean Access and Symantec AntiVirus or Endpoint. Run your Windows and Symantec Update tools to make sure you have the latest updates. For more information and detailed instructions, go to http://www.ecu.edu/itcs/connect2ecu.cfm. Note that Xbox, Wii and other gaming systems are not allowed on the ECU network.
5. Is the ECU campus wireless?
You can access ECU’s wireless network from many areas of campus; however, residence halls and some academic buildings don’t have wireless access. Note that you are NOT allowed to set up a wireless router in your dorm room. For details and to view ECU’s wireless map, go to http://www.ecu.edu/itcs/wireless.
6. How do I check e-mail?
You can check your student e-mail through http://mymail.ecu.edu. For more information on the Outlook Live student e-mail system, visit http://www.ecu.edu/itcs/email/outlooklive.cfm.
7. How do I access e-mail on my Smartphone or mobile device?
When on campus, connect to the Pirates wireless network to access the Internet. Through your phone’s browser, you can log into the Outlook Live student e-mail system and log in using your PirateID and passphrase. Please note that limited Smartphone support is available.
8. What should I do if I think my computer has a virus?
You have a few different options:
- Call the ECU IT Help Desk at 252.328.9866/800.340.7081.
- Submit an online ECU IT Help Desk service request or chat live with a technology support technician at http://help.ecu.edu
- Contact the ACE Student Computing Support Center at 252.328.5407, 108 Rawl Building (Main Campus) or 252.744.5390, 3330 Allied Health and Nursing Building (Health Sciences Campus).
9. I need a specific kind of software for my class. Where do I go to get it?
Visit ECU’s Virtual Computing Lab to choose the software you need, at no cost, for use anywhere, anytime. This resource is perfect for distance education students! Occasionally, you may need to make a reservation, but more often than not, you’ll be able to log in right away with your PirateID and passphrase and get started. You can also drop by one of the many computer labs across campus, or purchase a variety of software at educational prices at the ECU Dowdy Student Stores. In addition, review the list of university-licensed software, then submit a request for the particular product you need.
10. My professor said my class is in Blackboard. What does this mean?
This means that your professor has posted some or all of your course material online at http://blackboard.ecu.edu. Log in with your PirateID and passphrase. Blackboard offers many great features like a discussion board and digital dropbox to which you upload class assignments. Tip: You can also get to Blackboard by clicking the “Bb” icon on the ECU home page.
11. I need to learn how to use Microsoft Excel. Is there training for different kinds of software?
Free training on a variety of software is available through http://www.GCFLearnFree.org. The Microsoft Web site also has helpful tutorials and how-to videos on their Office products: http://office.microsoft.com/en-us/help. If you’re interested in meeting one-on-one with a Technology Consultant, please call the Walk-in IT Help Desk at 252.328.5401 or stop by 103 Austin Building to make an appointment. For short tutorials and video how-to's on many of ECU's systems and software, visit the ITCS Learning Center.
12. Where can I store files so that I always have access to them?
You can store electronic files in your Piratedrive, a folder set up on the university network. Piratedrive folders can be accessed through OneStop ( on or off campus) or “My Computer” from a Windows computer logged into the INTRA domain on campus (look for your "U" drive). Students have 1 gigabyte of space. Your folder name is the same as your PirateID.
Students also have a 25GB storage "Skydrive" space through the Outlook Live student e-mail system which can be accessed by navigating to http://mymail.ecu.edu.
13. Where can I check my grades?
To check your grades online, log in to OneStop with your PirateID and passphrase at http://onestop.ecu.edu. In the Banner section, click Banner Self Service, then Student.
14. I have to design a Web site for a class project. Do I get Web space at ECU?
Yes. Go to http://myweb.ecu.edu, log in with your ECU PirateID and passphrase, and click the Create Web Space link to get started. You can manage your own permissions, transfer files to and from your Web site right through the browser…even create a blog!
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