Troubleshooting

Unable to Use a Printer
Some printers may be restricted by means of an access control list to specific users. For instance, a printer in a residence may only be available to students housed at that facility. The owner/administrator of a printer will be able to add you to the access control list in this situation.

User Authentication
You are normally asked to provide either your network login and password or your PrinterOn Membership information to use this service. Your network login credentials are checked immediately for correctness. If you enter your PirateID and ECU passphrase, these will be checked when the job is submitted.

Web Pages Do Not Print
Documents on the web or web pages that you try and print must be visible to the printing service. If you needed to log in to a site, then the print service will not be able to print that document. Download the document to print first, or save the web page as HTML, then try printing the saved document.

Unrecognized File Format
The campus printing service will only attempt to print documents that it supports. You may be able to save your document as a supported file type before printing.

No Output Printed
When you submit a print job, a status window is displayed. Closing this window before the request is completed may cause the print job to be cancelled. This happens when you need to accept the cost or confirm that the number of pages are correct, but fail to respond to this query.

Multiple File Documents
Some documents are constructed of several files, with the application assembling the complete document from many pieces (some examples include CAD xrefs, saved web pages, linked sheets in Excel, and linked graphics in Word).

Since the campus printing system deals with a single file, the missing files will either not appear or generate an error, depending on the file type. Try saving your document in a consolidated "single file" format, rather than as a collection of files, and resubmit.

Text Characters Missing or Wrong
The servers handling your print requests have a wide range of commonly used TrueType fonts installed. If your documents rely on custom or unusual font faces, international font sets, or fonts in other formats (such as PostScript or AutoCAD fonts), then the campus printing service will attempt to make reasonable substitutions, but cannot guarantee results.

Session Time Out
In order the protect your network identity, the Campus Printing Service will time out and disconnect your session if there is no print activity for several minutes. If you are asked to approve a print job, you must respond within the time out period. Active status windows that are updating the progress of a print job keep your session active.

Session Cookies
The service requires the use of session cookies in your browser to be enabled. These cookies are not stored on your computer, but discarded after each print session.

Pop Up Killers
CPS opens a small job progress window after a print request is submitted. If you have a browser "pop-up" killer enabled, these status windows may not display, and your request may not be completed. Temporarily disabling the pop up killer should solve this problem.