Sometimes requests made through Joyner Library's Document Delivery service must be cancelled. Reasons for cancellation are listed below with an an explanation and, when applicable, what other options may exist.

• Available – Electronically: The item you requested is available full-text online at the website or in the database listed in the cancellation e-mail you received. If you need help accessing the article online, please contact Research & Instructional Services.
• Duplicate Request: Another request for this item by you exists in the system and is being searched. There is no need to follow-up on this request.
• Library Account Blocked: Either the Circulation Department has placed a block on your ILL account for non-payment of circulation fines, usually for overdue or lost items, or you have overdue Interlibrary Loan materials. Contact Circulation and the ILL staff to resolve your account. Once resolved, we can process your requests again.
  
• Not Able to Supply by Your Deadline: You entered a Not Wanted After / Need Before date that we could not meet. If you can use this item within another few days or weeks, please let ILL staff know.
• Not Immediately Available: The item you requested cannot be supplied to you from Joyner Library at this time because it is on order, checked out, missing, at the bindery, not yet published, or otherwise unavailable. If you could use the item in 1-2 weeks, let us know and we'll attempt to obtain it from an outside library through Interlibrary Loan. For details, contact the ILL staff.
• Other: Please contact the ILL staff for an explanation.
• Patron Requested Cancellation: The ILL Staff received notification that you no longer wanted this material. If you still want the material, contact the ILL staff to reactivate your request.
• Place Hold: Since your requested item is owned by Joyner Library, the ILL staff transferred your request to Circulation to provide through its Place Hold service. Circulation will notify you by email when the item is ready for you.
  
• Special Collections: Materials in this collection cannot be loaned or photocopied by the ILL Staff. You will need to access this material in the Rare Books & Manuscripts or University Archives in Joyner Library or arrange with them directly for photocopies to be made.
• Testing: If your request were canceled with this reason given, contact the ILL staff. This reason should only be used by ILL Staff to clear fake requests being used to test the functionality of the ILLiad system. It is likely that your request was accidentally canceled.