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Joyner Document Delivery Cancellations

Sometimes requests made through Joyner Library's Document Delivery service must be cancelled. Frequently cited cancellation reasons are listed below with an an explanation of what it means and, when applicable, what other options exist.

  • Available – Electronically: The item you have requested is available full-text online at the website or in the database listed in the e-mail you received. If you need help accessing the article online, please contact the Reference Desk.
  • Available – NetLibrary: The item you have requested is available full-text online in NetLibrary. Please contact the Reference Desk for help creating a NetLibrary account and for assistance in using this service.
  • Library Account Blocked: The Circulation Department has placed a block on your ILL account for non-payment of circulation fines, usually for overdue or lost items. Contact the Circulation Desk to clear your account and then contact the ILL staff to reactivate your ILL request.
  • Not Able to Supply by Your Deadline: You entered a deadline that we could not meet. If you can use this item within another few days or weeks, please let us know.
  • Not Available: The item you requested cannot be supplied to you from Joyner Library at this time because it is on order, checked out, missing, at the bindery, not yet published, or otherwise unavailable. If you could use the item in 1-2 weeks, let us know and we'll attempt to obtain it from an outside library through Interlibrary Loan. For details, contact the ILL staff.
  • Other: Please contact the ILL Staff for an explanation.
  • Patron Requested Cancellation: The ILL Staff received notification that you no longer wanted this material. If you still want the material, contact the ILL staff to reactivate your request.
  • Special Collections: Materials in this collection cannot be loaned or photocopied by the ILL Staff. You will need to access this material in the Rare Books & Manuscripts or Archivesin Joyner Library or arrange with them directly for photocopies to be made.
  • Testing: If your request were canceled with this reason given, contact the ILL staff. This reason should only be used by ILL Staff to clear fake requests being used to test the functionality of the ILLiad system. It is likely that your request was accidentally canceled.
  • This is a duplicate request: Another request for this item by you exists in the system and is being searched. There is no need to follow-up on this request, for the other one is being processed.