Tutorial Videos for ILLiad, Interlibrary Loan & Document Delivery
View the video tutorials below for help with frequently performed tasks in ILLiad. 

* Please Note: ILLiad is currently being improved in response to suggestions. As a result, tutorials might not exactly match the live interface. If you need assistance, please contact the ILL staff

Introduction to Interlibrary Loan (3:21)  

  • What are Interlibrary Loan and Document Delivery? What is ILLiad?
  • Am I eligible for Joyner Interlibrary Loan/Document Delivery?

How to Logon to ILLiad (ECU students, faculty, & staff) (1:49)  

  • How do I login? What if I've never used ILLiad before?

Registering with ILLiad (ECU students, faculty, & staff) (4:04)  

  • Why do I have to register? What information do you need, and why?  

Forgotten ILLiad Login Username or Password (1:13)  

  • What is my username  & password? What if I've forgotten them?

Updating my Contact Information (1:07)  

  • How do I update my personal information? Why should I update my personal information?

Making an Interlibrary Loan Request Directly in ILLiad (4:43) 

  • Which request form is the right one? What citation information is needed?
  • What if I have special instructions for you?

Making an Interlibrary Loan Request using FindIt! (3:37) 

  • What is FindIt? How does it help me request an interlibrary loan?

Checking the Status of my Request Video

  • When will my requested material arrive? What is the status of my request?

Getting my Requested Item Video

  • How am I notified that my request has arrived? Where do I pick up a loaned item?
  • How do I access an electronically delivered article?

Renewals, Returns, and Recalls Video

  • Can I renew my materials? How?
  • What is a recall? Do I have to return my item?
  • Where and when do I return my loan?

Cancelled Requests Video

  • Why was my request cancelled? How can I resubmit my cancelled request?

Request History and Bibliographic Software Video

  • Can I get a list of past ILLiad requests? How?
  • Can ILLiad export my request history to EndNote,  RefWorks, or other bibliographic software?

Emails and Alerts Video

  • What if I deleted an e-mail from you that I now need? What are the alerts on my screen?

Distance Education & ILLiad Video

  • What can ILL Document Delivery and ILL Borrowing do for me, a Distance Education student?
  • Are there limitations on the number of items, types of materials, or cost?
  • Why delivery via UPS and e-mail?
  • What is my due date? How do I ask for renewals?
  • How do I send materials back to the library?

Educator Card Schools Video

  • Am I eligible for an Educator Card school account? What does this service provide?
  • How do I enroll my school? How do I make requests?

ILL when you’re away: Summers, Conferences, Sabbaticals, Internships, & Study Abroad Video

  • What ILL services are available to me when I'm not on campus?
  • How do I make a temporary address change?

For More Information


ILLiad Video Tutorials - Joyner Library

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