ILL Borrowing: Explanation of ILLiad Status

• Awaiting ALA Processing - This item was not found in libraries that use the computerized request system we use, so we are having to email, fax, or call the library to request it.
  
• Awaiting Conditional Processing – This status means one of three things. 1) A potential lending library has replied that it might be able to supply if more information can be supplied by the ILL staff (cost, format, citation clarification, etc.). 2) A potential lender cannot supply but is giving the ILL staff some helpful information on how to obtain from another lender. 3) A potential lender has refused to provide the material and is explaining why. In all three cases, the ILL staff will review your request and will attempt other potential lenders if possible.
• Awaiting Copyright Clearance - The request is awaiting review to determine if any copyright fees need to be paid by the library. Once determined, the request will be sent out to libraries to fulfill.
  
• Awaiting Customer Contact - The requested item has arrived and is being processed by the ILL staff. An email will be sent shortly letting you know that the item is available to pick up (or is being shipped to you).
  
• Awaiting DE Customer Contact - Since we show that you are a Distance Education patron, so we are preparing your requested item for shipment to you at the address we have on record. You will receive an email shortly informing you that the item has been shipped to you by UPS.
• Awaiting Denied Renewal Processing – The lending library has refused the renewal request. An email will be sent shortly letting you know the due date.
  
• Awaiting Direct Request Sending – ILLiad is using the ISBN, ISSN, or OCLC number you provided in your request to send it to other libraries without ILL staff needing to handle it. ILLiad sends requests to the outside network every 10 minutes.
  
• Awaiting Doc Provider Processing - The requested item cannot be obtained from libraries, so we are preparing to purchase it from a commercial document provider or the publisher.
• Awaiting Extensive Searching – We have not found a library yet through our normal means that is able and willing to provide the requested item. We are continuing to look, though. If you no longer need this material, please let us know.
• Awaiting International Requesting – We have been unable to find a library in the United States of America that is able and willing to lend the item you requested. We are now checking other countries' libraries. The material is likely to take weeks longer than usual to arrive. If you no longer need this material, please let us know.
  
• Awaiting NB Review – This request matches some of the criteria for our purchase-on-demand service. A librarian will review it to determine if the library should purchase a copy rather than borrowing it.
  
• Awaiting NB Processing – This request has been identified as meeting the criteria for our purchase-on-demand service. A librarian is purchasing it to add to the library's collection once you have finished reading it.
  
• Awaiting OCLC Sending - The ILLiad system is about to send your request to outside libraries through the OCLC resource sharing network.
• Awaiting Odyssey Processing - The requested item has arrived through the Odyssey electronic delivery system or we are preparing to scan the requested article from a print or microform edition for you. Either the ILLiad system will automatically notify you by email of the availability of the online PDF, or we will manually notify you by email.
  
• Awaiting Other Request Processing - This item cannot be requested via usual means. The ILL staff is attempting other methods to locate and obtain the requested item.
• Awaiting Post Receipt Processing - The requested item has arrived and is being processed by the ILL staff. You will be notified by email shortly that it is available.
  
• Awaiting Processing - Possible Duplicate - Either the ILLiad or OCLC systems or one us in the Interlibrary Loan office have flagged your request as a possible duplicate. We will check your request against others and process accordingly. Duplicate requests are sometimes created by refreshing your internet browser while logged in to ILLiad. We will email you if we have questions about your request.
  
• Awaiting Purchase – The library has decided to purchase the item you requested either because we could not find it in a library willing to lend it or because we decided that it would be a good addition to our collection.
  
• Awaiting RAPID Local Sending - We have identified that Joyner Library does not have the article you requested in our collections. We are sending your request to the RAPID system to fulfill.
  
• Awaiting RAPID Request Sending - The automated RAPID system is about to send your request to libraries to be filled. Libraries that participate in RAPID often fulfill a request within 24 hours.
  
• Awaiting RAPID Local Request Processing - The automated RAPID system has identified that Joyner Library might have your requested article in our electronic, print, or microform collections. We will check to see if we do and let you know. If we don't have it, we will send your request to other libraries to fill.
  
• Awaiting RAPID Unfilled Processing - The automated RAPID system was unable to fulfill your request. We will verify the citation and send your request to other libraries to fill.
  
• Awaiting Recalled Processing - The lending library has informed us that the borrowed item is needed back immediately, usually because someone at its university wants it. You will be notified by email shortly that you should return the material.
  
• Awaiting Request Processing - The ILL staff will review your request, check for availability, and send it to potential lenders.
• Awaiting Request Processing - PresCon - The Library's Preservation/Conservation Department has submitted this request. ILL staff will provide special processing for it. 
• Awaiting Return Label Processing - The item has been returned to the ILL office. The ILL staff are processing it to return it to the lending library. 
• Awaiting Unfilled Processing – The request has thus far been denied by libraries we have asked to provide it. ILL staff will review your request and ask other libraries or explore other options.
  
• Awaiting Unfilled/Conditional Processing – The lending libraries we have asked to fill your request have either declined or asked follow-up questions. The ILL staff will review the request and process it accordingly.
• Awaiting User Verification – ILL staff or potential lenders have questions about the request that need your reply. You should have received an email explaining what is needed, for instance: citation clarification, format usability (microfilm okay?), language (Japanese okay?), loan restrictions (in-library use only okay?), etc.
• Blocked Status Resolution - Either Joyner Library's ILLiad system or the ECU Libraries' circulation system shows that your account is blocked for overdue items, unpaid fines, or another reason. Call, email, or visit the library to resolve your account status. Once resolved, the ILL staff will process this request.
  
• Canceled By Customer - We show that you canceled this request. If this is not correct, please let us know.
  
• Canceled By ILL Staff - The ILL staff cancelled this request. You should have received an email explaining the reason. Contact the ILL staff with any questions and to discuss what your options are at this point.
• Checked Out to Customer - Our records show that you have this item checked-out, that it is waiting for you to pick it up from the Joyner Library Circulation Desk or Music Library service desk, or that it has been shipped to you. You should have received an email. Call the ILL staff with any questions.
  
• Citation Info - The ILL staff were unable to locate the requested item with the information you provided. Please double check your source and contact the ILL staff with any additional information or corrections. If the ILL staff do not hear from you, we will cancel this request.
  
• Copyright Over 5 Review - U.S. Copyright compliance guidelines limit the number of copies that the library can receive. Your request exceeds the limit, which means the library will have to pay copyright royalties. The library is usually able to pay these fees, but we would like to ensure that you truly need the requested material first. Please contact the ILL staff to let us know.
  
• Customer Notified via E-Mail - We have notified you by email that the requested item has arrived for you. 
  
• Delivered to Web - The requested item has arrived, has been processed by the ILL staff, and has been posted online for you to access. You should have received an email with a link to it, or you can click on the request in ILLiad to open the file.
  
• En Route to Music Library - Your requested item has arrived and has been sent to the Music Library for you to pick up. You should receive an email or a phone call once it is ready. Shipment across campus can take one-two weekdays.
  
• In Print Queue - We are preparing your requested item for you. You should receive an email in a few minutes alerting you that the item is available.
  
• In Return Address Print Queue - You have returned the item to the ILL office. We are preparing to return it to the lending library.
  
• Incorrect Item Received and Returned - An item was received that does not match the item that was requested. It has been returned to the lender. The item you requested is being requested again. We are sorry for the delay.
  
• Item Checked In - You or someone else has returned this borrowed item. We will now return it to the lending library.
  
• Item Returned - We have returned the borrowed item to the lending library.
  
• Laupus ILLiad Requesting - The item you requested is not available from libraries we usually ask. We are asking ECU's Laupus Health Sciences Library to try the medical library network of libraries.
  
• Lender Status Update - A library reports that it has sent this item to us, but we have not received it yet. We are asking the library for an update or to send the item again.
  
• Lost Invoicing: Being Investigated - Our records show that this item is overdue and might be lost. We are actively investigating its status, so we will be in touch with both the lending library and with you shortly.
  
• Lost Invoicing: Joyner Pays - Our records show that this item was lost processing or shipment, so the library is responsible for paying the replacement cost to the lending library. As soon as we have resolved payment for this item, it will be marked as finished on your record. There is nothing that you need to do at this stage.
  
• Lost Invoicing: Needs Investigating - Our records show that this item is overdue and might be lost. We will begin to investigate its status shortly by contacting the lending library and you.
  
• Lost Invoicing: Patron Pays - Our records show that this item is overdue, that it wasn't returned to us or to the lending library, and that it was not lost in shipment. If you have not received an invoice for the replacement cost, you will soon.
  
• Outside Reply - We have not been able to locate the item you requested yet. We have asked a librarian colleague, another library, or some other organization or vendor for assistance with your request.
  
• Patron Claims Returned – You have informed us that you remember having returned this item, but we do show that it was returned. We will now look for the item and contact the lending library to verify the status of the item. We encourage you to continue looking for the item among your belongings.
• Purchased – Awaiting Receipt – The requested material has been purchased because it could not be borrowed or we decided that it would be a good addition to the library's collection. When the item arrives -- usually within a few days -- we will notify you by email.
  
• Recalled by Lender - The lending library has notified us that its wants this item returned quickly. The previously assigned due date has been nullified. Please return this item to Joyner Library or the Music Library as soon as possible. You should have received an email from the ILLiad system alerting you to this change in status.
  
• Received Partial/Incorrect Item - A library provided something to us saying that it was what you requested, but it does not exactly match. Examples include: part of it is missing (e.g. vol 2 of a two volume set) or the wrong year/edition was sent (e.g. you asked for the 2010 2nd edition, but they sent the 2005 1st edition). We are contacting the lending library and other libraries to locate the items that you requested.
  
• Request Finished - Your requested item was obtained, made available to you, and returned.
  
• Request Held Until [date] – The request cannot be filled at this time, but is expected to be able to be in the near future, usually within several weeks or months. You should have received an email with details from us. If you no longer need this item, please let us know. This status is most often used when an item is owned by few libraries and all currently report it is checked out. We will attempt to borrow it again around this date.
  
• Request In Processing - This request is currently being processed by us. Check back in a few minutes to see the next status.
  
• Request Sent – This request has been sent to potential lenders and we are waiting for the item to be shipped to us for your use.
  
• Request Sent – ALA – The ILL staff cannot locate a lender who uses the automated ILL system, but has manually asked a potential lender to lend it. ALA requests often take longer to process than automated requests. We'll send you an email when the item arrives. If your request has been at this status for a long time, please let us know.
  
• Request Sent – Laupus ILLiad – We have found that ECU's Laupus Health Sciences Library owns the item you requested. We have asked Laupus Library to send it to Joyner Library for you. Shipment across town can take several weekdays.
  
• Sent - Follow Up Needed – A library notified us that it shipped this item sometime ago, but the item has yet to arrive. We are about to contact the library to investigate and to resend this item, if possible.
  
• Sent - Follow Up Sent – Since this item has yet to arrive, we have contacted the lending library or vendor to investigate and to ask them to resend the item if possible. We are waiting on their reply. If the item cannot be provided within days, we will ask another library to supply this item for you.
• Severely Overdue - Need Investigating –  Our records show that this item is overdue by at least 21 days. You should have received multiple overdue noticed by email. Please return this item to the library as soon as possible or contact us to discuss your situation. If we do not hear from you shortly, the lending library is likely to send an invoice for the replacement cost of the item.
  
• Submitted by Customer - You have submitted the request and we have yet to begin processing it.

ILL Document Delivery: Explanation of ILLiad Status

• Awaiting DD Stacks Searching- We are about to search the library's collections for the requested item.
• Awaiting Doc Del Customer Contact - This requested item has been found and has been processed by the ILL staff for you. You should receive an email shortly informing you that it is available (or, if you are Distance Education, that we have shipped it to you).
  
• Awaiting Doc Del Scanning- We have located your requested item and are about to scan it. You should receive an email from us with a link to a PDF version of the document within hours, or perhaps the next weekday.  
• Awaiting Doc Del Customer Contact - We have located and prepared the requested item for shipment to you. You should receive an email shortly from us indicating that it is being shipped to you.
  
• Awaiting Document Delivery Processing - You have submitted this request to us. We will review your request and attempt to fulfill it as soon as we can -- usually within the same weekday it was submitted to us or the next day.
  
• Awaiting User Verification – We have questions about your request that need your input, for instance: citation clarification, format usability (microfilm okay?), language (Japanese okay?), loan restrictions (cannot photocopy), etc. You should have received an email from us about this. Please contact us.
  
• Canceled By Customer - You canceled this request before we began processing it. If you did this in error, please let us know.
  
• Canceled By ILL Staff - We canceled this request. You should have received an email with the reason we canceled it. If you have questions, please let us know.
  
• Delivered to Web - Your requested document has been posted to our web server for you to access within the next 30 days. You should have received an email from us with a direct link. You may also click on the Transaction Number within ILLiad to open the document. If you have trouble locating or opening the file, please let us know.
• Doc Del Library patron Notified via E-Mail - We have found your requested item, processed it, and sent you an email that it is available (or, if you are Distance Education, that we have shipped it to you).
• Educator Card- On Hold / Problems - We have encountered a problem with fulfilling your request. We should email or call you shortly if you have not already to discuss this issue. Please contact the library if you see this status.  
• Holding - Awaiting DE Customer Contact - We are about to ship the requested item to you. You should receive an email from us shortly indicating this.
  
• Holding - Awaiting DE Music Processing - Your requested item is owned by ECU's Music Library, so we have placed it in this status for them to process. You will be notified when the item is available or if there are any problems.  
  
• Holding - Awaiting DE Processing - Your requested item is owned by ECU's Joyner Library. The library's staff will process your request shortly -- usually the same or next weekday. You will be notified by email when the item is available or if there are any problems.  
  
• Holding - Awaiting DE Stacks Searching - We are about to locate the requested item in the library's collections.
  
• Holding - Awaiting PH Music Processing - The item you requested is owned by ECU's Music Library. The ILL staff have informed the Music Library staff to pull the item for you. You will be emailed by them once the item is ready for you. 
  
• Holding - Awaiting PH Processing - The item you requested is owned by ECU's Joyner Library. The ILL staff have informed Joyner Circulation staff to pull the item for you. You will be emailed by them once the item is ready for you.
• In DD Stacks Searching -- Library staff are looking for your requested item in the building. You will be notified by email within a few hours if the item is available or not.
  
• In DD Stacks Searching – Music – The requested item is housed at the Music Library. We have forwarded your request to the Music Library staff to process.
  
• In Document Delivery Print Queue- We are about to print your request's pull slip so we can then search the library's collection.
• In PH Searching - Library staff are locating the requested item in the collections. We should notify you by email within a few hours that the item is either available or explain why it is not available.  
  
• Patron Claims Returned – Library patron has informed the ILL staff that S/he returned a loaned item, but the ILL staff does not show that is has been returned. The material is being looked for in the library and, if UPS were used to return the material, is being tracked via UPS. The patron is also asked to continue looking for the item among her/his belongings.
• PH Problems - Library staff have encountered a problem while attempting to place the requested item on hold for you. We will contact you shortly if we have not already. Please contact the library if you see this status.
• Purchased – Awaiting Receipt – The requested material was purchased because it could not be borrowed and has yet to be received by the ILL staff. When the item arrives, the patron will be notified.
• Recall / Hold - The requested item is either checked-out to someone else or is currently on hold for someone else. Your request has been placed on hold while we either ask for the item to be returned for your use or ask if the other person still needs the title. If we are unable to obtain this item for you quickly, you might need to request it through Interlibrary Loan to obtain it from another library for your use.
  
• Request Finished - The request has been successfully filled. If for a Distance Education patron, the loaned item has been shipped via UPS to you.
• Request Held Until [date] – The request cannot be filled at this time, but is expected to be able to be in the near future, usually within several weeks or months. It is most often used when an item is owned by few libraries and all currently report it is checked out. Other times it is used include on requests for newly published items and over the December/January break when most all libraries close. The ILL staff will attempt to fulfill the request again on or around this date.
• Transfer to Borrowing - The requested item is not available from Joyner Library's collections (checked-out, missing etc.). We are transferring your request to Interlibrary Loan to attempt to obtain the item from another library.