Joyner Pull&Hold Service
Joyner Library is pleased to offer the Pull&Hold service to the ECU community. This retrieval service allows most library patrons to request items owned by Joyner Library and the Music Library, including books, bound journals, media items, and government documents, from their home or office using Joyner ILLiad and then within 24-48 hours pick them up at either Joyner's Circulation desk or the Music Library's service desk. For details on this exciting service, including restrictions on eligibility and materials, please read the sections below and/or click on the slide show and video tutorial.
Introduction to Pull&Hold - Click to View Slide Show
Eligibility
- Joyner Pull&Hold is available to most ECU students, staff, and faculty members, as well as individuals with an Educator Card, who come to Joyner Library on campus.
- Distance Education students living outside Pitt County and individuals with Educator Cards from schools other than Pitt County should request materials via Joyner ILL Document Delivery.
- ECU students, staff, and faculty in the Division of Health Sciences are affiliated with Laupus Health Sciences Library and are therefore not eligible for Joyner Pull&Hold at this time. Materials from the Joyner Library collection may be requested from Laupus Document Delivery or personally retrieved from Joyner Library.
- Community patrons are not eligible to use Joyner Pull&Hold.
- If you have questions about which service to use, Joyner ILL Document Delivery or Joyner Pull&Hold, or your eligibility please contact either the Circulation Desk or Interlibrary Loan.
Submitting Requests
- Requests for Joyner Pull&Hold must be submitted through the Joyner ILLiad system -- login here. On the ILLiad Main Menu, click "Make a Pull&Hold Request". You will need to enter the title, collection, and call number from the Joyner Library Catalog. Requests without this data will not be pulled for you.
- Only items that are owned by Joyner Library, including the Music Library, can be requested through Pull&Hold. Items must also be currently checked-in.
- If you have never used the Joyner ILLiad system before, you will need to create an account by clicking on the "First Time Users" link on the ILLiad log-in page. For help using ILLiad, please contact Interlibrary Loan.
Checked Out Items
- Materials with a due date in the Location field in the catalog should not be requested via Joyner Pull&Hold. Instead, please request such titles via ILL Borrowing and include in the Notes field of the request form that the title is not currently available from Joyner.
- You may also contact the Joyner Circulation Desk to place a recall or a hold on any checked-out item. Recalls require the patron who has the item to return it within a week. Holds will simply notify you when the item has been returned by the patron who currently has it.
- If you need an item that does not have a Location or Call Number yet, please request it via the Rush Cataloging Request form through the Catalog. If the item has not been received at Joyner Library from the publisher, you may request the title via ILL Borrowing.
Material & Collection Restrictions
- Some library materials are not eligible for Joyner Pull&Hold, including those in Reference, Microforms, Current Periodicals, Special Collections, and most other non-circulating materials.
- If you need to consult these materials and do not know where they are in the library, please ask for assistance at any of the library's service desks.
- Materials owned by Laupus Health Sciences Library should be requested via ILL Borrowing.
Order of Request Processing -- First Come Policy
- There may be times when multiple patrons request the same material through Joyner Pull&Hold. The request received first will be the one fulfilled.
- Please note, though, placing a Pull&Hold request does not keep another patron from retrieving the item and checking it out before library staff can pull it. The library's policy is the person first to the physical material is the one who gets it.
Time Required / Rush Processing
- Requests will usually be available for pickup within 24-48 hours, excluding weekends and holidays. Staff and student worker absences or other library priorities may delay the fulfillment of Pull&Hold requests. You will be notified by e-mail when your requests have been pulled.
- Requests for materials held in the Music Library must be picked up at the Music Library. Likewise, requests for materials held at Joyner Library must be picked up at Joyner Library.
- Rush Requests are not accepted for Joyner Pull&Hold.
- If you need an item quickly and need assistance locating it in either library, please ask for assistance at any of the library's service desks.
Fees
- Joyner Pull&Hold is currently free to all eligible patrons.
- Standard Joyner Circulation overdue fees will apply to any materials not returned or renewed by the due date.
Due Dates
- Materials pulled using Joyner Pull&Hold will be checked out to your Joyner Library account when you pick them up. Your due date is determined by your university status: undergraduate student, graduate student, staff member, faculty member, or Educator Card. For more information, consult the Circulation policy.
Renewals
- Renewals are allowed for most materials. To renew the material you have gotten via Joyner Pull&Hold, please contact the Joyner Circulation Desk, Music Library Circulation Desk, or access your library account via the Check Your Library Record feature in the catalog.
- You cannot obtain a renewal for Joyner Pull&Hold materials by contacting the Interlibrary Loan office or using the ILLiad system.
Canceled Requests
- Requests for Joyner Pull&Hold may be canceled by library staff for a variety of reasons. For an explanation of the most frequent reasons along with any possible follow-up actions, visit the Pull&Hold Cancellations webpage.
Help
- Questions about Joyner Pull&Hold should be directed to Sanela Bektic at bektics@ecu.edu and 252-737-2715, or to the Joyner Circulation Desk. Sanela's hours are usually Sunday-Thursday, 5:00 PM - 2:00 AM.
- The Music Library staff can also help you with Joyner Pull&Hold. Visit the Music Library website for hours and contact information.
- Questions about using Joyner ILLiad should be directed to Joyner Interlibrary Loan. Personal help is usually available Monday-Friday, 8:00 AM - 5:00 PM. Significant help may also be found on the ILL Help web page.
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