Interlibrary Loan & ILLiad Help

** Please Note: Since ILLiad is currently being improved in response to suggestions, instructions may not match the display. Please contact the ILL staff if you need assistance. **

Frequently Asked Questions

• What happened to the Pull&Hold Service? What is the new Place Hold service?
  
• May I checkout items from other University of North Carolina system libraries or from the community colleges and private colleges?
  
• How long does interlibrary loan take to delivery my requested material?
  
• Why can't I request my required textbooks?
• What can be borrowed? Why can't some items be borrowed?
• Why was my Borrowing Request Cancelled or my Document Delivery Request Cancelled?
• What interlibrary loan and document delivery services are provided to patrons with disabilities?
• Which library's interlibrary loan service do I use: Joyner Library's or Laupus Library's?
• What is the Find-It! link and how do I use it for interlibrary loan?
  
• Does RefWorks work with ILLiad?
• How do I request materials for a faculty member to use?
• ILLiad Technical FAQ: What is ILLiad? What browser should I use? What are the security concerns? Why am I getting error messages?
• Getting Started FAQ: Who can use Joyner ILL? How and why do I create an account? What is your privacy policy? What are my username and password?
• Request FAQ: What can I request? How do I make a request? What is the status of my request? How / Where / When do get my requested item? When is my loan due? Can I renew?What is a recall? Where do I return my loan? What is my request history?

Have a Question?
Contact the ILL staff by phone or email or visit our office. We're pleased to provide personal assistance. In the evenings and on weekends, Ask a Librarian.