See below for explanations about interlibrary loan, document delivery, & ILLiad.

Video Tutorials

We have recorded a series of short video tutorials on how to login to and use ILLiad.

Frequently Asked Questions

• What is the Borrowing service & how do I use it?
• What is the Document Delivery service & how do I use it?
• What is the Place Hold service & how do I use it?
• May I checkout items from other libraries other than ECU's?
• How long does interlibrary loan take to delivery my requested material?
• What can be borrowed through interlibrary loan?
• Why can't I request my required textbooks?
• Why was my Borrowing Request Cancelled?
  
• Why was my Document Delivery Request Cancelled?
• What interlibrary loan and document delivery services are provided to patrons with disabilities?
• ECU's Joyner Library and Laupus Library both offer interlibrary loan. Which do I use? 
• What is Find-It! and how do I use it for interlibrary loan?
• Does RefWorks work with ILLiad?
• How do I request materials for a faculty member to use?
• ILLiad Technical FAQ: What is ILLiad? What browser should I use? What are the security concerns? Why am I getting error messages?
• Getting Started FAQ: Who can use Joyner ILL? How and why do I create an account? What is your privacy policy? What are my username and password?
• Request FAQ: What can I request? How do I make a request? What is the status of my request? How / Where / When do get my requested item? When is my loan due? Can I renew?What is a recall? Where do I return my loan? What is my request history?

Have a Question?

Contact the ILL staff by phone or email or visit our office. We're pleased to provide personal assistance. In the evenings and on weekends, Ask a Librarian.