Interlibrary Loan

Interlibrary Loan & ILLiad Help

Below you will find links to policies, answers to frequently asked questions, staff contact information for personal assistance, and soon there will be links to online tutorial videos that will walk you through how to use the new ILLiad interface.

Online Video Tutorials!

Watch our new Video Tutorials on how to use ILLiad and how to make Interlibrary Borrowing, Document Delivery, and Pull&Hold requests.

Policies & FAQs

Introductions to Interlibrary Loan Borrowing, Document Delivery, and Lending may be found on their linked webpages.

The Joyner Pull&Hold service is run by the Circulation Department using ILLiad. For more information, please visit Joyner Pull&Hold.

Answers to Frequently Asked Questions, including those listed below, may be found on the linked pages.

What is the Faculty, Staff, and Graduate Student Document Delivery service and how do I use it?
ILLiad has changed since I last used it. What are the benefits of the new version?
Why does ILL take so long?
Why can't I request my required textbooks?
Why can't some titles be borrowed?
Why was my request cancelled?
- Cancellations of ILL Borrowing Requests
- Cancellations of ILL Document Delivery Requests
What services are provided by Joyner ILL to patrons with disabilities?
Which library's Interlibrary Loan do I use: Joyner's or Laupus'?
What is the Find-It! Joyner ILL link? How do I use it with ILLiad?
Does RefWorks work with ILLiad?
How do I request materials for a faculty member to use?
ILLiad Technical FAQ
- What is ILLiad?
- What browser should I use?
- What are the security concerns?
- Why am I getting error messages?
Getting Started FAQ
- Who can use Joyner ILL?
- How and why do I create an account?
- What is your privacy policy?
- What are my username and password?
Request FAQ
- What can I request?
- How do I make a request?
- What is the status of my request?
- How / Where / When do get my requested item?
- When is my loan due? Can I renew?
- What is a recall?
- Where do I return my loan?
- What is my request history?

Personal Help

If you have not found the answer to your question on our webpages or if you simply prefer to have personal assistance, the ILL department is pleased to serve you.


•	Visit our office We are located to the left of the circulation desk on the ground floor of Joyner Library. Our normal office hours are 8:00 AM - 5:00 PM, Monday-Friday. If the library is closed for a holiday, the ILL office will also be closed.

•	Call or E-mail We may be reached by calling 252-328-6068 or e-mail jis@ecu.edu. You may also contact the appropriate person directly by visiting our staff page.

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