What is Joyner Interlibrary Loan? What is Joyner Document Delivery?
Please visit the ILL Borrowing and ILL Document Delivery pages for a more detailed answer on what these separate services are.
Can I use Joyner ILL?
Joyner ILL Borrowing services are available to current ECU students, faculty, and staff for whom Joyner Library is their primary campus library; please visit Joyner ILL or Laupus ILL to determine which is your primary library. The Borrowing service is also available to retired ECU faculty and staff and to Friends of Joyner Library. Joyner ILL services are not available to ECU alumni, area residents, those in ECU's Division of Health Sciences, or to spouses, partners, or children of eligible Joyner patrons.
What is ILLiad?
ILLiad is the electronic system used to receive, process, and deliver your interlibrary loan requests. The name ILLiad is an acronym for "InterLibrary Loan internet accessible database".
Why do I have to register and create an ILLiad account?
Creating a personal ILLiad account allows you to securely make requests, track the status of your requests, access electronically delivered articles, and maintain a history of your requests -- all from the comfort of your computer, whenever is most convenient for you. Having this account also frees you from having to enter your contact information every time you make a request.
What should my username and password be?
ECU students, faculty, and staff use your PirateID and Passphrase for ILLiad. Other users should use your complete email address for your username and select a password you will remember that is not easily guessed by others.
Why do you need all of my personal information?
We need to know how to contact you in case we need to ask you questions about your request, to inform you that materials have arrived for you, etc. We need to know your department/major and university status for statistical analysis and collection development decisions -- the library reviews requests periodically to see if we have gaps in our collections. Also, some services are only provided to those of a certain status.
What is your privacy policy?
The ILL staff respect and guard your privacy. Joyner Library specifically endorses the Library Bill of Rights (American Library Association) and Statement on Professional Ethics (American Library Association) and complies with North Carolina State law governing the Confidentiality of Library User Records (N.C.G.S. §125, art. 19). Though the ILL staff shares some data with other librarians and other libraries, we share as little as possible. Usually what data we provide is aggregated: for example, the total number of books borrowed by department/major during an academic year. Be aware, though, that unlike the circulation system, your history of materials borrowed and accessed through ILLiad is maintained for your convenience and in compliance with copyright and university accounting requirements. Under certain court orders or other government demands, your request history may be provided to law enforcement personnel or others if so ordered.
How much does an ILL request cost?
Joyner Library usually covers all costs associated with the service. If we can't pay the cost, we'll ask you in advance if you can before proceeding with your request. While you do not usually have to pay any costs unless you damage or lose a borrowed item, please be aware that there are significant costs associated with the service that the library pays (staff time, copyright fees, postage, etc.). While we are glad to provide you with as many requested items as we can, we ask that you only request those items that you need for your research and that you use the received items.
How long does ILL take?
Unlike ordering directly from an online store, interlibrary loans are requests made to multiple libraries and other institutions to provide their materials for you to use. Because it can be a time intensive process and is dependent upon the generosity of others, the length of time required to obtain a loan or photocopy can vary greatly, from a few hours or days for an article to 1-2 weeks or longer for books and media. For a more complete explanation, visit this web page. If you ever need a request filled quickly, please contact the ILL staff to discuss options.
How do I edit my contact information?
To update your personal information, as you should whenever your address, phone number, e-mail address, university status, or name changes, you click on the "My Account / Update Contact Info" link on the ILLiad Main Menu. Some fields may not allow editing -- if you need to change those fields, please contact the ILL staff.
What if I forget my password or username?
In the event that you forget your password or username, please contact the Joyner Interlibrary Loan office. We gladly will verify your identity and inform you of your username or reset your password. Please do not create a new ILLiad account.
