Building Operations

Cataloging

Circulation/Reserves

Collection Development

Government Documents

Interlibrary Services

Music Library

Reference Department

Special Collections

Systems

Teaching Resources

Verona Joyner Langford North Carolina Collection

Building Operations

Building security continued to be maintained at a high level due to the efforts of Joyner's security officer Roger Davis and our security guards in conjunction with a close working relationship with campus police. Reports of theft and vandalism in the building have continued to be minimal since the introduction of our security program in the summer of 1996. Unfortunately, Roger Davis left the department during the spring and eventually took another job position outside the university. We plan to begin a search in July to fill the vacant Security Officer position.

Shipping/Receiving continued to serve the building well due to the efforts of Linda Morton. In August of 2002, Mary Gardner was hired to assist Linda in Shipping/Receiving. With Mary's able assistance, she and Linda successfully continued the processing of all incoming and outgoing mail and materials while simultaneously dealing with Facilities personnel, vendors and all other activities that flow through the loading dock, Shipping/Receiving area. They also maintained and monitored security in the loading dock area through the use of security cameras and monitors as well as questioning any non-university personnel who might enter that area.

Trudy McGlohon and Gordon Barbour completed several projects including:
1. The completion in June 2003 of the shift of the general circulating collection which began in July 2002.
2. Trudy designed and scheduled the work necessary in the reconfiguration of the Cataloging and Collection Development spaces.
3. Designed and coordinated moves and construction of the new System's area in 1st floor "drum" area.
4. Assisted with design layouts and coordinated the move of the Preservation/Conservation area.
5. Relocated and reconfigured the DLC public service desk in addition to removing 8 cubicles in the same area.
6. The space in room 1413 was reconfigured to accept the move of the Digitization Center from 2nd floor to 1st floor.
7. Arranged and coordinated furniture moves establishing the new Popular Book and Magazine reading areas on 1st floor West Wing.
8. Completed addition of shelving ranges to the 3rd floor general circulating stacks.
9. Coordinated with Facilities Services the re-routing of electrical lighting in the North Carolina Collection.

Cataloging

Highlights
Annual monographic cataloging increased from 28,283 to 37,590. This is a total of 9,307 more books than last year for a productivity increase of 33%.

Claudia Arendell kept serials holdings current during Lorré Bullock's leave of absence, a particularly trying task when undertaken with minimal instruction.

Jan Mayo, Marilyn Lewis, Claudia Arendell, Ann Manning, Rossa Davis, Mary Lancaster, Lorré Bullock and Sheri Black all worked on various aspects of the transfer of all Social Work/Criminal Justice materials from the Health Sciences Library to Joyner Library. During summer and fall semesters, 2602 monographs, 2515 serials and 210 videocassettes were cataloged and integrated into our collection.

In January, Lorré Bullock and Ann Manning returned to their retrospective cataloging of Government Documents project, cataloging 2894 monographs and 237 serials for this fiscal year.

Patricia Dragon, Special Collections Cataloger, who was with us for a little over half of this fiscal year, has made great strides in the cataloging of rare books for Special Collections, cataloging 123 new titles. She also cataloged the backlog of North Carolina rare books as well as resurrecting the cataloging of North Carolina maps.

Stacy Baggett, Electronic Resources Cataloger, was the driving force behind a joint effort of the Cataloging and Collection Development faculty to draft a reorganization plan to improve productivity and morale. Dr. Varner approved the plan in June, with a reorganization of the physical space to commence in July 2003.

Personnel
Lorré Bullock, LTA1, returned from her leave of absence on September 30.

Marilyn Lewis, Serials Cataloger, left Joyner Library on October 1, 2002, to take a position at Saint Leo University in Florida.

Lisa Pitman Boyd transferred from Administration to Cataloging, effective October 16.

Patricia Dragon was hired to fill a new position, that of Special Collections Cataloger. Her start date was November 1, 2002.

After having been on and off of work with a difficult pregnancy, Lisa Boyd resigned effective December 13.

Alpha Levesque, Library Assistant from Interlibrary Loan, was hired on May 16 to fill Lisa Boyd's vacant position.

Organizational Changes
In order to more effectively address both supervision and original cataloging needs, Jan took over all supervision in the department on July 1, 2002. Marilyn became responsible for principal cataloger duties and is to devote more of her time to cataloging.

Elizabeth Smith was assigned to catalog North Carolina collection materials for about a third of her time starting on July 1, 2002.

Glenna Lemasters was transferred back to Cataloging on a full-time basis effective July 15, 2002, to oversee Horizon authority control work and database maintenance and to perform copy cataloging of scores for the Music Library.

Sheri Black went from 75% time back to full-time, effective August 1.

Academic Library Services contracted with an outsource music cataloger based in Georgia, Lynne Jaffe, to keep our original music scores and assorted other original music materials moving for this fiscal year.

With the departure of Marilyn Lewis, print serials cataloging duties will gradually become part of Stacy Baggett's position. Due to faculty and staff shortages, microforms cataloging, Marilyn's other major duty, was discontinued for the rest of this fiscal year.

Staff Training and Professional Development Activities
A number of staff attended workshops and events in Joyner and out on campus.

Claudia Arendell took courses from ECU towards a BFA in fabric design.

Glenna Lemasters took courses towards completing her MLS degree.

Stacy Baggett served as a member on the following committees: ALS SFX Implementation Team, ALS Horizon OPAC and Serials Working Groups, ALS Collection Development Task Force, ALS Encoded Archival Description (EAD) Team, ALS Search Committee for Distance Education Coordinator, ALS Web Committee, ALS Digitization Committee, ALS Electronic Resources Review Committee, ECU Continuing and Career Education Committee, ECU Continuing Education Committee, ULAC Distance Education Task Force. She also attended TEI (Text Encoding Initiative) Class, Joyner Library, January 6-10, and SFX Training and Implementation, Joyner Library, April 7-8.

Patricia Dragon served as a member on the following committees: ALS Assistant Music Librarian Search Committee and ALS Faculty Affairs Committee. She was also chair of the ALS Horizon Cataloging Working Group. She attended ACRL in Charlotte, NC, on April 10-13.

Jan Mayo served as a member on the following committees: ALS SFX Implementation Team, ALS Horizon Working Groups Steering Committee, Special Collections Cataloger Search Committee, the ALS Digital Editorial Board, ALS Operations Review Policy Committee, ALS Personnel Committee, ECU Electronic Thesis and Dissertations Committee and ECU Digital Resource Collection Committee. She is also the elected treasurer for Online Audiovisual Catalogers and an elected planning director for the North Carolina Library Association, Resources and Technical Services Section, as well as the Conference Reports Editor of the OLAC Newsletter.

All department faculty were involved in the Technical Services reorganization effort and attended at least one ALA conference.

Goals and directions for the future
Goals for 2002-2003:

The following goals and objectives were developed as part of the current ALS strategic planning initiative and before much of the upheaval in the department took place. Considering the current levels of staffing and expertise and the state budget situation, they may no longer constitute realistic expectations for the coming year.

Communication
Goal #1: Redesign and publicize the Cataloging web page to improve communication between the Cataloging Department and the rest of ALS
(ALS/AA Goal #2 & 6, Joyner Mission #2, 4 & 5)

Strategy (How will you accomplish?)
1. Add the Cataloging Policies and Procedures manual to the web page
2. Add useful cataloging-related links to the web page
3. Publicize the web page

Criteria for success (How do you know you were successful?)
1. Systems reports that the Cataloging web page has increased hits
2. Public Services reports a better understanding of Cataloging's policies and procedures

Services
Goal #1: Explore alternative methods to increase materials cataloged
(ALS/AA Goal #1, 2 & 6, Joyner Mission #1, 3 & 5)

Strategy (How will you accomplish?)
1. Explore implementing CORC
2. Expand use of the PromptCat service

Criteria for success (How do you know you were successful?)
1. Recommendation to use or not use CORC is made
2. Additional collections or types of materials are added to the PromptCat profile

Goal #2: Establish guidelines to evaluate and prioritize requests for cataloging projects
(ALS/AA Goal #2 & 6, Joyner Mission #1, 3 & 5)

Strategy (How will you accomplish?)
1. The original catalogers draft the guidelines
2. The guidelines are discussed in a faculty forum or other venue and refined

Criteria for success (How do you know you were successful?)
1. Guidelines are adopted and in place
2. Guidelines distributed to all departments in ALS

Staffing/Staff Development
Goal #1: Improve training of faculty/staff
(ALS/AA Goal #3 & 6, Joyner Mission #1)

Strategy (How will you accomplish?)
1. Bring in a SOLINET trainer to improve OCLC searching skills of all faculty/staff
2. Train new faculty cataloger(s)

Criteria for success (How do you know you were successful?)
1. Ninety-five percent of faculty/staff report that training was beneficial and searching costs on the SOLINET bill have dropped by 10%.
2. Head of Cataloging is confident enough in the quality of new faculty cataloger(s)' work that she allows them to catalog with minimal checking of their work

Collections
Goal #1: Increase electronic resources cataloging
(ALS/AA Goal #1, 2 & 6, Joyner Mission #1 & 3)

Strategy (How will you accomplish?)
1. Complete Electronic Resources Cataloger's training
2. Develop specific guidelines for electronic resources cataloging

Criteria for success (How do you know you were successful?)
1. Electronic Resources Cataloger has completed online tutorial and/or attended SOLINET workshop on cataloging internet resources
2. Five hundred URLs are added to Horizon using the new guidelines

Progress made on the Goals for 2002-2003
Unfortunately, as reported at the end of last year's annual report, the departure of so many faculty and staff members effectively prevented Cataloging from adequately addressing most of the goals enumerated above.

We have asked to have the 2002-2003 goals apply to 2003-2004, with a few exceptions and changes:
· Services, Goal #1: CORC no longer exists as a separate entity but is now part of WorldCat. We would like to instead explore the use of Connexion, the web-based access to OCLC cataloging;
· Collections, Goal #1: the Electronic Resources Cataloger was able to attend some SOLINET training courses.
· Collections, Goal #2: the Electronic Resources Review Committee came up with some guidelines and some URLs have been added to Horizon. However, with the advent of changes prompted by CONSER that will affect OCLC records, those guidelines will have to be revisited.

Circulation/Reserves

This has been another year of change for the Circulation Department; Nanette Hardison joined the department in August 2002 but moved to Special Collections in July 2003. Mahila Farhadi moved to TRC. Johnnie Swindell was promoted to systems liaison and David Wilbourne was hired to fill the stacks maintenance position. David Hisle's status changed from temporary to permanent. Steve Golanka, Head of Circulation, accepted at position in Tennessee and left in June of 2003. Beth Winstead has been serving as Interim Department head with Johnnie Swindell and Pam Evans overseeing the day-to-day operations. One position remains unfilled.

E-reserves were implemented in the summer of 2002 and Cassandra Robinson has worked diligently to clean up the reserves and remove old and outdated materials.

For the first time since occupying the current building, the faculty carrels have been reviewed to allow newer faculty access. Approximately 25 carrels were made available and 71 library items were removed that were not checked out.

A Food for Fines drive was held at the end of the Fall and Spring semesters and was hugely successful this resulted in 3260 pounds for donation to the Food Bank of North Carolina and positive publicity for the library in local media.

An agreement was reached with the librarian at North Carolina Wesleyan College, to allow them to purchase in mass quantity area resident cards to distribute to their students.

Circulation statistics are up from the previous academic year. The total of items checked out from Academic Library Services this year was 136,826. Last year's total was 116,492. The total number of people entering the library is also up. This year's total is 557,748. Last year's total was 530,770.

Collection Development

Highlights
In the summer of 2002, the Laupus Library transferred their Social Work and Criminal Justice materials to the Joyner Library to facilitate support for these programs. The serials staff added over 100 current journals to the library's current periodicals area and collaborated with cataloging staff to add these titles and their holdings to Horizon.

Due to the nature of the chemicals used in Preservation and Conservation, and in continued compliance with ECU's Office of Environmental Health and Safety, the unit installed an eyewash station meeting the requirements of ANSI Z358.1-1998 and developed safety procedures following the recommendation of the OEHS.

Gloria Bradshaw, from the Preservation and Conservation Unit, assisted Professor Malmrose, School of Communication Arts, with his research in printing. Professor Malmrose requested Ms. Bradshaw's assistance with bookbinding techniques given her experience and training in that area.

From February to July 2003, members of Collection Development were heavily involved with the planning and implementation of SFX content. Stefanie DuBose co-chaired the Content Committee with Jeff Coghill from the Laupus Library. By June 2003, the committee had met the goal of activating approximately 90% of East Carolina's open-URL compliant resources.

The Collection Development and Cataloging faculty collaborated to develop a re-engineering plan for Technical Services processes. The 2-year plan was presented to and accepted by Dr. Varner June 2003. The first stage of the plan was to physically reorganize the Technical Services workspace in order to encourage improve productivity, staff collaboration and departmental morale; moving was scheduled to begin in July 2003.

A large proportion of Collection Development faculty and staff were heavily involved in the Horizon Working Groups from January 2003 to June 2003. Stefanie DuBose and Lisa Barricella chaired the Serials and Monographs Working Groups, respectively, which met on a biweekly schedule through the spring semester.

Personnel
In July 2002, serial staff Debbie Cobb and Ramona Okechukwu joined the Collection Development Department and began reporting to Stefanie DuBose.

Gloria Bradshaw worked ½ to ¾ days assisting in the mailroom during the summer of 2002.

Gloria Bradshaw and Linda Daniels began reporting to Deana Astle in Fall 2003.

Lisa Barricella, Acquisitions Librarian, joined Collection Development in December 2002.

Jill Gooch took family leave from March 2003 through April 2003.

Organizational Changes
In July 2002, serials processing, formerly with the Microforms Department, joined the Collection Development Department. This move further consolidated the various acquisition functions (ordering, payment, receiving & processing) previously handled in two separate departments.

In the fall of 2002, the Preservation and Conservation Department joined the Collection Development Department under the supervision of the Associate Director for Collections, Deana Astle.

Physical Changes
Prior to the July 2002 administrative change incorporating the serials staff into the Collection Development Department, existing space was reorganized to accommodate the processing and workflow needs of the serials staff.

In order to meet the needs of the University, the Preservation and Conservation Unit processes were condensed and streamlined by 1/3 to provide work and office space for part of the Systems Department.

Outstanding titles acquired
Monograph collections/gifts:
• 158 books published in South Africa
• Reference title donations from Associate Director for User and Administrative Services, John Lawrence
Electronic Resources:
· New
• Annual Reviews Online
• American Periodical Abstracts
• Classification Web
• FIS Online
• Gerritsen Collection Online
• JSTOR Language and Literature Collection
• NetLibrary second shared collection
• Ulrichs online
· Transfers
• Criminal Justice Abstracts
• Psychology and Behavioral Sciences Collection
• SciFinder Scholar (joined ULAC consortia)
• Social Work Abstracts
• Sociological Collection
· Format Changes
• Biosis
• Environmental Universe
• Zoological Record
Microforms:
• Major Studies and Briefs of the Congressional Research Service, 1978-2002
• U. S. Executive Branch Documents, 1910-1932
• Index to U. S. Executive Branch Documents
• FBI Confidential Files:
---Martin Luther King, Jr. FBI File
---The "Do Not" File
---Wiretaps, Bugs & Break-Ins: The National Security Electronic Surveillance Card File and the Surreptitious Entries File
---The J. Edgar Hoover Official and Confidential File
---McCarthy Era Blacklisting of Schoolteachers, College Professors and Other Public Employees: The FBI Responsibilities Program File and the Dissemination of Information Policy File
---U. S. Supreme Court and Federal Justices Subject Files
---The Louis Nichols Official and Confidential File and the Clyde Tolson Personal File
---Communist Activity in the Entertainment Industry: FBI Surveillance Files on Hollywood, 1942-1958
•Terrorism: Special Studies: Basic Collection, 1st - 4th Supplements (1975-2001)
•Nuclear Weapons, Arms Control & the Threat of Thermonuclear War: Special Study, 1969-2001
•News & Record (Greensboro) 1951-1968

Major Equipment
Stefanie DuBose received a new Dell Latitude c640 laptop.

Services
The Preservation and Conservation Unit provides conservation consultations to the public, conservation work members of the Friends of Joyner Library and Joyner Library donors and thesis/dissertation binding for students.

Monographic Acquisitions has an email account that is checked regularly for correspondence from other library staff and patrons as well as an online request form. A detailed electronic resource trial request form is also available to both patrons and library staff from the Collection Development home page.

The Serials Unit began using Horizon to reflect "at bindery" status for materials being sent out for binding.

Staff Training/Professional Activities
Gloria Bradshaw, Preservation and Conservation, attended the following workshops: "Spread the Word: Exhibits and Outreach," Lenoir Community College; "Basic Book Repair" taught by Matthew Johnson of Etherington Conservation Center, Fayetteville, NC.

The Serials staff attended a claiming overview session from Kathy Brannon, Regional Sales Manager, SwetsBlackwell. Wes Daughtry continued to take classes toward his MLS and participated in an OCLC Mindleaders Access course. Both Wes and Debbie Cobb served on the Horizon Serials Working Group. Ramona Okechukwu attended the Advanced Computer Fundamentals Training Class sponsored by ITCS.

Monograph staff received training on online ordering using GOBI II from Suzanne Kapusta of Yankee Book Peddler. Jill Gooch served on the Acquisitions Librarian search committee during the fall of 2002. She and Inge McMillan both served on the Horizon Acquisitions Working Group. Pat Crandall served on the Joyner Library Social Committee.

Lisa Barricella chaired the Horizon Acquisitions Working Group and the Information Technology Librarian search committee. She attended the ALA Midwinter and Annual conferences, and also attended a Performance Evaluation System review session held at Joyner Library.

Stefanie DuBose chaired the Operations Policy Review Committee, Horizon Serials Working Group, Electronic Resources Review Committee and co-chaired the SFX Content Committee. She served as a member of the ad hoc Code Committee, ALS Web Committee, Head of the Teaching Resources Center search committee and the ALS Collection Development Task Force. She attended the Charleston Conference in November 2002 to co-present "Taking A Bite Out Of Subscriptions: How Three UNC Libraries Reviewed, Realigned and Reduced." Stefanie also assisted in the development of a presentation for the UNC-TLT Conference: "How Do We Get There From Here: Campus Collaboration to Achieve Information Literacy." Stefanie also attended a review session held at Joyner Library.

Goals and Directions for the Future
1. Expend all state funds for materials by April 1, 2003.
2. Implement electronic claiming for serials.
3. Reduce the gift backlog to zero.
4. Review standing orders for continued relevance.
5. Hire and train Acquisitions Librarian for monographic acquisitions.
6. Receive in-depth training on Horizon Acquisitions and Serials modules to take greater advantage of their capabilities.

Government Documents

Overview
The Joyner Library Government Documents & Microforms Department handles physical processing, maintenance, and basic public service for the federal documents, maps, and general microfiche collections. David Durant serves as Documents Librarian and Department Head. Janice Rice coordinates the Microforms collection, Anna Dougherty handles documents processing, and Michele Ritchie works with maps and supervises student employees.

Joyner Library has been a member of the Federal Depository Library System (FDLP) since 1951. Through its participation in the FDLP, Joyner has been able to amass a collection of federal government publications that by June 2003 numbered 522,794 print documents, 565,263 units of microfiche, 103,360 maps and posters, and 4,769 CD-ROMs and DVD-ROMs. In addition, Joyner Library also enjoys access to more than 225,000 online government publications via GPO Access and other government Web sites. The General Microforms collection now contains 426,916 discrete titles, with 1,801,818 units of microform materials.

Public Service
After the merger of Government Documents with Microforms at the end of May 2002, the desk in the basement began to function as a service point for documents and microforms materials. Basic user assistance is provided in the basement, while in-depth reference assistance is offered at the main reference desk on the 1st floor. From June 2002-June 2003, the Documents/Microforms service desk handled a total of 4,245 user transactions, broken down as follows:

At the same time, the department has worked very closely with Reference to ensure that patrons with documents or microforms questions get the assistance they need. In terms of both cooperation and quality of service, Reference has been excellent. The Documents Librarian also conducted four government documents workshops and instructional sessions during 2002-03, involving 65 participants.

Circulation and Access
The Government Documents and Microforms Department continued to fulfill its role of providing library users with access to its collections during the 2002-2003 academic year. During this period, 698 documents items were checked out to patrons via the Circulation Desk, as well as 58 maps checked out from the Documents/Microforms Desk. Both figures represent an increase from the 566 documents and 43 maps circulated in 2001-02.

In terms of shelving, the numbers for June 2002-June 2003 are as follows:

Since many of the items shelved were new materials, we will have to wait until next year's numbers are available for comparison before drawing any conclusions in regards to usage patterns.

Part of the increase in circulation of documents materials may be a result of the active efforts to enhance access to the Documents and Microforms collections during the course of the year. The Documents CD-ROM collection was fully arranged and inventoried, with all catalog records brought up to date. Retrospective barcoding of nautical and sectional aeronautical charts was undertaken. Work has begun on fixing the catalog records for items that have seen their SuDoc number changed by GPO. All Docs Stacks items that circulate or need to be reshelved are now routed through Cataloging to ensure that they have full and accurate records in Horizon. The General Microforms collection has been shifted to allow for future growth, and the many new microforms sets received from CIS/UPA have been fully processed and integrated into either the General or Documents Microforms collections. Finally, approval of a policy governing access to electronic government information resources was secured from the Library Assembly.

With the cooperation of Systems and Cataloging, brief item records for government documents in all formats continue to be entered into the online catalog. Unfortunately, it has proven necessary to temporarily suspend loading of full Marcive records, due to a problem with getting the full records to overlay the brief ones. However, a meeting in July 2003 with representatives of Systems and Cataloging saw our departments agree upon a course of action that should be able to solve this problem by the end of 2003.

The department also advanced its efforts to use the Web as a tool for outreach and for promoting use of documents and microform materials. The Documents Librarian continues to create and/or maintain a number of Web pages that provide basic information about the department, its collections, and its services. One indication of the success of these efforts is that, according to Government Printing Office (GPO) figures, Joyner Library ranked 36th out of nearly 1,300 depository libraries for FY 2002 (10/01-09/02) in terms of referrals to GPO Access (http://www.gpoaccess.gov/) from our Web site, after finishing 32nd in FY 2001.

The department's most successful Web initiatives, however, continue to be the guides it created in response to the terrorist attacks of September 11 and subsequent War on Terrorism. The Documents Librarian has created and maintains a number of Web pages containing links to government and other information resources, that provide background and analysis and allow users to keep up with the latest developments. One of these pages, The War on Terrorism: Osama bin Laden and al-Qa'ida (/govdoc/waronterror.html), has received over 75,000 hits from July 2002-June 2003, and is linked to by hundreds of other sites. A companion page covering Iraq (/govdoc/iraq.html) has proven even more successful during 2002-03, drawing an estimated 125,000 hits since its creation in September 2002, including a record 38,522 in April of this year.

Collection Development and Item Selection
In accord with the department's strategic planning goals for 2002-03, the Documents Librarian conducted a zero-based review of Joyner Library's FDLP selection profile in July 2002. This review resulted in a slight modification of that profile. 35 item numbers were added to our profile, while 58 were dropped. Since then, an additional 29 item numbers have been added. As of July 2003, Joyner Library is selecting 79.26% of all available items. This represents a slight increase from the 77.31% selection rate of a year ago. In a reversal of recent trends, the number of items available for selection actually increased from 5,928 to 6,390, while the number of individual paper publications selected by Joyner has grown from 2,668 to 3,314.
In spite of this upward trend in our selections, the number of paper documents received from GPO actually declined slightly from 5,032 items to 5,012, while the number of shipments containing paper documents dropped precipitously from 710 to 359. These numbers clearly reflect the Federal Depository Library Program's (FDLP) growing shift towards electronic distribution of government publications. The Public Printer of the United States, Bruce James, estimated in April 2003 that within 5 years 95% of all depository materials will be distributed via the Web. Shipments of other tangible items via the FDLP also reflect this trend. The number of microfiche pieces received dropped sharply from 9,456 to 2,811 (130,816 pieces of fiche were received from CIS, however). Likewise, the number of maps received fell from 2,096 to 1,687, CD and DVD ROMs from 261 to 197, and bound volumes from 437 to 95.

Future needs and Priorities
Essentially, the future needs and priorities for the department remain unchanged from a year ago. As stated in last year's report:
"The coming year should see a continuation of the gradual shift in the duties of Government Documents faculty and staff. While the growing FDLP shift to electronic publication and distribution will lessen, though not eliminate, the need for physical processing of documents, it also carries with it a new set of responsibilities. Web pages and subject guides must be regularly maintained. Documents item records in Horizon must be checked and corrected, with links to URLs fixed, collection codes and I-Types modified as necessary, and duplicate records deleted. Finally, the processing and service needs of general microforms materials must also be fully met."
At the same time, there are certain traditional tasks that the department must continue to perform. High quality public service from both the Reference and Documents/Microforms desks must continue to be provided, with staff suitably trained for the task. The physical collection must be properly maintained, and in some cases inventoried, as with the Docs CD-ROMs collection. Even now, the bulk of the Docs Stacks collection has yet to be cataloged. Finally, efforts must be continued to promote and market the collection, regardless of the format of materials. While some efforts have been undertaken in that regard, such as Web pages and workshops, more needs to be done."
Attached to this report is the Government Documents & Microforms strategic plan for 2002-03. The issues discussed above were heavily emphasized in the planning document, and while much remains to be done, substantial progress was made towards each of our four major objectives. The Department Head is enormously grateful for the tremendous efforts of departmental staff and students, and for the excellent cooperation received from other departments in the library.

Strategic Planning Goals, 2002-03
1. Enhance access to Documents and Microforms materials
Strategy:
A. Create and maintain Web pages, finding aids, etc.
B. Increase access to documents materials in Horizon
C. Continue to organize and maintain collection
D. Continue to provide assistance to users at the Documents/Microforms Desk

Criteria for Success:
A. Web pages and other guides are updated, while new ones are created
B. Department continues to work with Systems and Cataloging to ensure loading of Marcive records
C. Horizon records maintained and updated as needed
D. Shelf reading and other maintenance activities conducted on regular basis.
Proper labels and signs are created and set up
E. The Documents/ Microforms Desk offers assistance to patrons during most library hours, as staffing allows.

2. Enhance access to electronic documents sources
Strategy:
A. Maintain and update Web pages linking to electronic documents resources
B. Continue to cooperate with Cataloging and Systems on including electronic documents in Horizon
C. Correct errant Horizon records as needed
D. Implement policy on electronic access to government information

Criteria for Success:
A. Documents Web pages are maintained and updated regularly
B. Records for electronic documents continue to be loaded in Horizon
C. Horizon records for electronic documents are corrected as needed
D. Policy on electronic access to government information is approved and implemented

3. Evaluate selection percentage of depository materials
Strategy:
A. Analyze list of Joyner Library depository item selections
B. Compare overall selection rate to that of other NC depositories and ECU peer institutions
C. Analyze overall Docs. Stacks collection, relative to the needs of ECU's user community
D. Analyze overall GPO publishing and distribution trends
E. After taking account of these various trends, modify Joyner Library's Federal Depository Library Program (FDLP) item selection profile as necessary.

Criteria for Success:
A. Joyner Library's list of depository selections is analyzed
B. Overall selection rate is compared to that of other NC depository libraries and ECU's peer institutions
C. The Docs. Stacks collection is analyzed and compared to the needs of ECU's user community
D. Overall GPO publishing trends are analyzed.
E. Joyner's FDLP item selection profile is modified as needed.

4. Assess usage of the department and its collections
Strategy:
A. Collect detailed reshelving statistics so as track usage of items
B. Collect statistics on number and types of questions asked at service desk
C. Collect statistics on usage of departmental Web pages
D. Analyze numbers so as to assess overall usage patterns
E. Use data to assess Documents & Microforms resources and services.

Criteria for Success:
A. Detailed reshelving statistics are collected
B. Statistics on number and types of desk questions are collected
C. Usage statistics for departmental Web pages are collected
D. Statistics are analyzed and conclusions drawn on usage patterns
E. Departmental resources and services are assessed, based on the data gathered.

Interlibrary Services

Highlights

• Desktop delivery was implemented. Articles that are received electronically from lending libraries are saved on a web server then an email containing a link to that item is sent to the user. The user can access their article from the link or by logging into their ILLIAD account.
• A new ARIEL scanner station was installed so now a separate station exists for sending and receiving.
• Two major ILLIAD upgrades have occurred and the server is in the process of being rebuilt to maximize its capabilities.
• The department has experienced dramatic increases in requests of more than 30% in both lending and borrowing during summer months.
• Working with KUDZU libraries as a partner.

Personnel
• Kath Thomas left the department in October 2002 to pursue other interests.
• Lynda Werdal joined the department in January 2003 as a LTA I in the borrowing section.
• Alpha Levesque left the department in May 2003 to work in Cataloging.

Goals and Objectives
• Work with systems to ensure SFX set up so users can submit requests directly to ILS
• Deliver articles to libraries not using ARIEL via scanning and email rather than fax
• Use information from ILLIAD to recommend purchases for frequently requested materials.
• All ILS staff is cross trained in departmental tasks
• Market ILS services to all students, targeting distance education students 2003-2004
• Install and use higher level of statistics features in ILLIAD
• Maintain a consistent staff

Major problems
The department has been shorthanded the majority of the year. Kath Thomas's position was open for 3 months after she left and Alpha Levesque's position was open 3 months after she left. The lack of consistent staffing, combined with increasing requests during traditional slow periods have resulted in stress on staff anytime one person has been out of the office.

Music Library

Highlights

A. Inventory and Weeding Project
A project to inventory and weed the entire music collection began in April of this year. The reference collection inventory portion of the project was completed by the end of the fiscal year.
B. Music Library Open House
On March 3, 2003 the music library staff, in coordination with Joyner's development staff, hosted two open house events in order to show off the newly renovated facility. The late afternoon event was for the university community and the evening event was for invited Friends of Joyner Library. Approximately twenty-five people attended the evening event, which featured exhibits of important items from the collection and new jazz acquisitions, as well as a short program highlighting two music library projects-the Alice Person Digital Exhibit and the Gregory Kosteck Archive.
C. New Display Case
In March, 2003 a new display case was installed in the hall just outside the Music Library.

Personnel
A. Changes
1. Assistant Music Librarian. This combination music cataloger/public services librarian position remains unfilled. In the fall of 2002, the university provost made funds available for the hiring of diversity employees. Diversity funds were assigned to Joyner for the purpose of filling this position. Candidates were to be identified by word-of-mouth rather than by advertising. A candidate was identified and brought to campus in January, 2003 for an interview. The candidate did not accept the position, at which time the funds were reverted to Faculty Affairs.
2. Access Services Supervisor, Angela Davis, Evening/Weekend Access Services Supervisor, Harry Frank, Head Music Librarian, David Hursh and Technical Services Supervisor, Jeffrey Tuthill, continued in their present capacities.
3. Dorthea Taylor, James Herzog, and Liz Germano served as half-time graduate assistants for the entire academic year. Heather McCall worked the first summer session as a Cataloging GA with a specialty in music cataloging, and will continue in this capacity through the next fiscal year.

B. Professional Service
1. Angela Davis
a. ALS
· Systems Liaison
· Horizon Users Group
· Staff Executive Committee Vice President
· Circulation Horizon Working Group
2. Harry Frank
a. ALS
· Social Committee
· Staff Executive Committee, President
· Secondary Systems Liaison
· SPA Scholarship Committee
· Strategic Planning Committee
· Director's Council

3. David Hursh
a. ALS
· Library Assembly Executive Committee, President
· Library Assembly Faculty Affairs Committee
· Assistant Music Librarian Search Committee, Chair
· Director's Council
· OPAC Horizon Working Group
b. University
· School of Music Library Committee
c. MLA
· Administration Committee, Statistics Sub-Committee, Co-Chair

4. Jeffrey Tuthill
a. ALS
· Disaster Committee
· Special Needs Committee
· Secondary Systems Liaison
5. Music Library staff members participated as soloists and ensemble members in a variety of regional music performances.

C. Professional Development
1. Angela Davis
· Coursework toward MLS degree (all are 3 credit hour courses)
o U.S. Government Resources (NCCU)
o American Sign Language (ECU)
· ECU Supervision Institute, spring semester, 2003.
· LAUNC-CH Conference: New Expectations for 21st Century Libraries, UNC-CH, 3/17, 2003.

2. Harry Frank
· Virginia Library Association Paraprofessional Forum, Richmond , VA, 5/18-20, 2003.
3. David Hursh

· Enhancing Intermediate Statistical Skills for Research and Instruction, ECU, 6/2-5, 2003.
· MLA Annual Meeting, Austin, TX, 2/12-15, 2003.
· SEMLA Annual Meeting, Louisiana State University, Baton Rouge, LA, 10/10-12, 2002.

Organizational and Physical Considerations
A. Space Shortage
An attempt was made to secure some space for the Music Library in the upcoming addition to the music building, but this does not appear to be possible. There is, however, the possibility that the new space will allow the relocation of the School of Music offices that currently abut the Music Library, thus providing space for the expansion of the Music Library.

Acquisition Highlights
• CD collections
· The complete marches of John Philip Sousa - a five CD set of the marches of the legendary composer/bandmaster recorded by The Detroit Concert Band.
· Bach 2000 the complete Bach edition - a 98 CD set produced by Teldec. This set completes the 60 CD Complete Cantatas set produced by Teldec during the 1970s and 80s that the library already owns.
• Video Collections
· Making music with William Pleeth: eight cello lessons at the Britten-Pears School - an eight video set of cello music performed by various students with commentary and suggestions for performance by master teacher, William Pleeth. Produced by a former ECU School of Music faculty member.

Equipment/Technology
A. New Computer Equipment
· All computers in the Music Library's Technology Lab were replaced with Dell GX260s.
· A new scanner for public use was installed in the Technology Lab.

Services
A. Exhibits
Recent Acquisitions: North Carolina Jazz
Discovering a World of Music at the ECU Music Library
B. Home Page
No development due to a shortage of music library faculty members.
C. Bibliographic Instruction
BI activity continued at a low level due to the continued absence of an Assistant Music Librarian. Only two music classes were instructed this year. The other three classes were English 1200 classes in which the students were to analyze a song and write an essay about it.

Completed Goals
A. Music Cataloging
Implemented the following measures to deal with the music cataloging backlog:
· Contracted with At Your Service, a music cataloging outsourcing service, for the original cataloging of all music material formats.
· Continued with the "quick and dirty" cataloging of media materials by hiring and training two graduate assistants for this activity
· Hired and trained a graduate assistant to copy catalog scores as a member of Joyner Cataloging.
B. Space Needs
Raised the awareness of our space needs to the School of Music Long Range Planning Committee to the extent that space for the expansion of the Music Library is now included in their long range plans.
C. Technology-Based Services
Effected a complete refurbishing of computer equipment in the Technology Lab. Because these new machines are a substantial upgrade, they have allowed us to offer DVD viewing and CD burning at every station, and have resulted in considerably less down time of individual workstations.
D. Electronic Reserves
Implemented print electronic reserves.

New and Continuing Goals and Directions
· Hire an Assistant Music Librarian
· Devise ways to deal with the growing cataloging backlog (e.g. - outsourcing)
· Continue to both develop and take advantage of staff/student/patron training programs
· Continue to publicize the need for more space
· Continue to work with ALS Systems staff to improve technology-based services
· Continue to replace LPs with digital formats
· Continue to expand and enhance the departmental web page
· Implement both print and audio electronic reserves
· Carry out a materials recall and inventory of the collections
· Implement a 3-session freshman music major Music Library orientation program
· Establish a reference desk that is staffed a few hours each day

Challenges
· Funding and filling the Assistant Music Librarian position
· Maintaining even a modicum of activity with regard to the responsibilities of the Assistant Music Librarian
· Music cataloging backlog
· Lack of space
· Lack of an on-site library instruction computer lab
· Keeping pace with the rising requirements and expectations of the School of Music due to the increase in specialization and caliber of programs, students, and incoming professors

Reference

Highlights
The Reference Department provided quality service to patrons through personal contacts at the reference desk, email reference transactions, individual research consultations, group library instruction sessions, and the selection and presentation of information on the library's web pages. The following statistics provide an overview of the department's activities:

• 20,223 reference questions
• 3,480 directional questions
• 662 email reference transactions
• 230 scheduled individual research consultations
• 243 library instruction sessions

The Reference Department expanded and improved several of the most popular library resources: the E-Journal Locator, Pirate Source, and the Virtual Reference Desks. It was heavily involved in the redesign of the library website, particularly in the creation of library floor plans and the "How Do I …" pages.

Instruction initiatives included the promotion and coordination of the ENGLISH 1200 W. Keats Sparrow Award. As a first step in measuring learning outcomes, we began identifying the ACRL information literacy competency standards addressed in each library instruction session. Research consultations were popular with students. A survey conducted in December 2002 found that approximately 90% of the respondents said that the consultation helped with their research assignment and that they learned skills they would use again.

A substantial portion of the Reference collection was shifted. Top rows were left empty in most areas, in an effort to increase physical access to materials. Deselection of a number of titles from the Reference collection was done as part of regular collection maintenance. With new acquisitions and gifts, the collection increased by 758 volumes during the year.

The Reference Department set ten goals for the 2002-2003 year. Substantial progress was made toward each of these goals during the year.

Communication
Goal #1: Improve user understanding of library resources and services.
• Laszlo Szabo and Nick Crimi created an updated floor plan of Joyner Library for the library web page. The floor plan was approved by library departments and linked from the library web page.
• Members of the department wrote 34 guides for the "How Do I" section of the library website. Web tracker statistics show that the most heavily-used guides include How Do I … Find Literary Criticism, Find Videos and DVDs, Research Current Events, Find ECU Theses and Dissertations, Find Book Reviews, and Use the Library Catalog. Print copies of these and several other "How Do I's" are available on the literature rack in the Reference Department.
• Cover pages were created for approximately 40 databases; promotional pages were written for several of these databases, as they were featured in the new "Spotlight" area on the library website. Revisions were made as needed to other database cover pages; changes were made to the Electronic Resources lists to make them easier to use.

Goal #2: Market Reference & Instructional Services to a wider university audience:
• "Spotlight" featured the ENGL 1200 W. Keats Sparrow Award winners, Ask a Librarian, and Pirate Source.
• Advertisements for the research consultation service appeared in The East Carolinian during peak periods in the fall and spring semesters. The service was also advertised on the Announce list.
• Outreach to the coordinator of Jones Dorm resulted in the scheduling of a session for August 2003 at Jones Dorm for Honors students.
• Students in the ECU Degree in Three program attended a library workshop.
• Newsletters sent by subject librarians to various academic departments/schools included articles about the research consultation service, Pirate Source, new reference books and databases, and instructional services.

Services
Goal #1: Investigate and evaluate real-time digital reference and chat services in preparation for implementing services appropriate for our users.
• David Durant and Jan Lewis monitored the ASERL v-REF initiative and recommended that Joyner Library participate in the ASERL consortial license agreement for QuestionPoint, but that we not participate in the consortial v-ref service at this time.
• Members of the department subscribed to the DigRef, LiveReference, and QuestionPoint listserves, in an effort to become familiar with issues faced by library staffs that provide chat reference services.
• A web page was developed to provide background material on chat reference, available at: /Reference/Instruction/chatref.html
• Joyner Library licensed QuestionPoint and preparations began for staff training and service implementation. The service will be evaluated before renewal of the license.

Goal #2: Assess the needs of the distance learning community and determine how to meet these needs.
• Conducted informal assessment, including personal discussions with DE students and faculty and members of the Division of Continuing Studies and analysis of web survey responses from persons who self-identified as being involved in a DE class.
• Revised the Distance Learning portion of the library website to reflect the input received.
• Hired a Distance Education Coordinator.
• Provided library instruction sessions for students in the School of Social Work DE program in Rocky Mount and Kenansville in person and via ITV.

Goal #3: Maintain and improve existing dynamic databases (E-Journal Locator and Pirate Source).
• Updated E-Journal Locator in a regular, timely manner. Errors in the information supplied by vendors were corrected as they were reported.
• Made the search interface "smarter" so that it could catch and correct common user input errors.
• Implemented linking at the journal level for numerous databases, including those available from InfoTrac, EBSCOhost, and Proquest.
• Updated Pirate Source topics regularly.
• Gender Studies, International Studies, Criminal Justice, Library Science and Images & Clip Art categories were added to Pirate Source by members of the department. History was divided into several categories. Angela Davis (Music Library) contributed the Music sections.
• Added Email functionality to Pirate Source.
• Corrected an observed usability problem by suggesting and helping implement a programming change so that "All Sources" is the default selection for "Source Types."
• Wrote guidelines for adding, changing and deleting entries in Pirate Source; compiled a general list of suggested sources to use to identify new content for Pirate Source. Requested Systems Department's assistance in obtaining statistics for Pirate Source.

Staffing/Staff Development
Goal #1:
Enhance training for new reference staff.
• Developed a training manual.
• New staff members provided input as to the helpfulness of the manual and suggested revisions. Revisions were made.
• Mentors were assigned to new staff.
• New staff completed a training worksheet and reviewed answers with a member of the department.

Goal #2:
Integrate Government Documents reference sources into departmental functions.
• David Durant provided training sessions for the reference staff covering major print and electronic resources used in documents research and provided training questions for staff to answer to reinforce the material covered.
•David Durant regularly shared information about new government resources.
• Reference staff regularly use and refer patrons to government sources at the reference desk and in email transactions. Most topics in Pirate Source include government sources.

Collections
Goal #1:
Revise Reference Collection Development policy to incorporate addition of government documents materials.
• Policy was revised.

Goal #2:
Evaluate Ready Reference collection.
• Monitored use of materials in Ready Reference for one year.
• Reviewed usage statistics.
• Reduced the size of the Ready Reference collection by approximately one-third.
• Investigated web availability of several items in the Ready Reference collection, including Leadership Directories and D&B's Key Business Ratios.

Goal #3:
Inventory the Reference collection.
• Inventory was begun, but had to be discontinued due to equipment problems. Are awaiting further action by the Systems Department required before inventory can be resumed.

Staff Training and Professional Development Activities
Jessica Fischer, Joseph Thomas and Jan Lewis attended the ALA Midwinter Meeting in Philadelphia. Fischer co-presented "How Do We Get There from Here: Campus Collaboration to Achieve Information Literacy" at the UNC TLT conference. Clark Nall and Carolyn Willis attended the LOEX conference. David Durant, Gary Greenstein, Nall, Willis, Thomas, and Lewis attended the ACRL Conference in Charlotte, where Nall and Lewis presented a poster session on Pirate Source. Willis and Lewis presented a poster session on the W. Keats Sparrow ENGLISH 1200 Award at this conference. Thomas attended the ACRL preconference on "Information Literacy Across the Curriculum." Fischer and Lewis attended the ALA Annual Conference in Toronto.
Greenstein attended mediator training sessions, Blackboard training, a customer service workshop, seminars associated with National Social Workers Week, and the Mid-Atlantic Conference of the Medical Library Association. Greenstein presented two poster sessions on "Health Literacy and the Aged" at the Brody School of Medicine and Joyner Library. Jean Hiebert completed a graduate history course and continued work on her thesis.
Nall and Willis reviewed books for Reference Books Bulletin; Durant reviewed books for Choice and published a web site review. He published The War on Terrorism: Saddam Hussein and Iraq on the web and maintained the War on Terrorism Resource Guides, comprised of five web sites. Durant participated in a panel session at the Spring Workshop of the NCLA Documents Section.
Angela Whitehurst attended three Dreamweaver training sessions. Laszlo Szabo participated in training for Adobe Photoshop 6.0 and OmniPage Pro 10. Nick Crimi attended PHP training sessions. Lewis attended LibQUAL training, an ADA seminar and a training session for PES. All members of the department participated in a teleconference on new models for delivery of reference services, as well as in departmental training sessions on Research Insight, ICPSR, and using government documents.
Nall and Lewis's article "Integrating Print and Electronic Resources: Joyner Library's Pirate Source" was accepted for publication by Acquisitions Librarian. Thomas and Willis's article "Bringing Instructional Activities under an Information Literacy Umbrella" was accepted for publication by Academic Exchange Quarterly, to be published in the Winter issue. Ali Abdulla and Lewis's article "Eight Steps for Developing a First-Year English Composition Award" was published in College & Research Libraries News.

Special Collections

Staff Accomplishments
During the past year, the Special Collections Department received a $50,00 NC ECHO (Exploring Cultural Heritage Online) grant, funded by the Library Services & Technology Act and administered by the State Library, to demonstrate the feasibility of encoding manuscripts finding aids so that they could be available online. This was a follow-on grant to complete the work begun in the 2001/02 period. Jonathan Dembo was again Project Director. Martha Elmore served as Assistant Project Director and was responsible for coordinating the work of Special Collections Dept. staff and temporary staff on the project.

Working in close cooperation with the Systems, Reference, and Cataloging departments, the department far exceeded its initial expectations and finished more than $10,000 under budget. Again, Diana Williams, of the Systems Department, deserves special notice for her vital contribution to the success of the project. By the end of the grant period, on June 30th, the project had encoded and made available 1,400 finding aids to manuscripts, maps, church records, and oral histories collections. As a result of this project hits to the Special Collections Dept. web page increased from 106,000 to 366,000 between 2001/01 and 2002/03. Anyone interested in the project and seeing how the new system can improve research efficiency may access the encoded finding aids through the Joyner Library web page at: /SpclColl/ead/vault.html .

During 2002/03, the Department continued to have an active exhibit program. During September 2002, the Department recognized the anniversary of the 9/11 terrorist attacks with an exhibit entitled "Day of Infamy 2001: ECU Students React to 9/11." This was followed from October to December 2002, with an exhibit of the works of North Carolina artist Douglas Gorsline. The exhibit was entitled "Douglas Gorsline Homecoming Exhibit." From January to June 2003, the Department featured an exhibit of 55 recently acquired collections, which was entitled "New Acquisitions Exhibit." The exhibit included manuscripts, rare books, maps, photographs and architectural drawings representative of the Department's holdings. Upcoming in the fall of 2003 will be an exhibit celebrating the centennial of the Wright Brothers First Flight at Kitty Hawk, NC.

In July 2003 Manuscript Curator Mary Boccaccio retired after 18 years at ECU. Among her last duties was to prepare an inventory to the voluminous papers of ECU History Professor Bodo Nischan. The collection contained 99 boxes of his correspondence, research files, and other professional records. We will miss her. Luckily, a search for a successor has been approved and has been underway since last spring.

University Archivist Suellyn Lathrop has continued to be very active in making the collections and records schedules available online. Her web page contains much useful and interesting information about the University as well as a large number of images documenting ECU's history. During the year she has begun a project with History Professor Henry Ferrell to produce two books for ECU's centennial. One volume will be an official academic history; the second will be a coffee-table-type book with less text and more illustrations.

During the past year, we also lost Susan Midgette, our Administrative Assistant, who retired on Sept. 26, 2002. In addition to her administrative duties, Susan also devoted much of her time to the oral history collection. She had been instrumental in producing the transcripts and finding aids so necessary to research. She also supervised the students, both graduate and undergraduate, and handled the payroll. Susan also played a major role in labeling and installing exhibits. She maintained accession records, for editing finding aids, for the student payroll and for ordering the bulk of the supplies needed for processing collections.

During the past year, Archivist Martha Elmore spent much of her time and energy on the EAD grant application. As Project Assistant, she played an instrumental role in writing the grant application; she supervised students working on the project; she prepared finding aids for encoding; and she helped solve encoding problems that developed during the grant project. It really was an all-consuming job on top of her regular duties. In addition to her time-consuming work on the EAD grant, Martha continued to supervise the processing of collections, prepare finding aids, train and supervise student assistants, and provide public service in the Search Room. She also assumed many of Susan's and Mary's responsibilities for maintaining accession records, student payroll, processing collections and reference services when Mary retired.

Conservator Lynette Lundin continued to be very active training and supervising graduate and undergraduate students during the despite significant difficulties. For most of the year she has been unable to use the de-acidification chamber in the conservation lab due to problems with the fume hood.

Anna Hardee spent the bulk of her time in the Search Room assisting the reference staff help researchers. She also assists with processing of collections and security for the collections. Coleen Allen continues to provide administrative assistance, she orders office supplies, and helps with the processing and description of collections.

The Department also welcomed three new staff members during the 2002/03 year:

Prof. Ralph Scott began work as Associate Curator of Special Collections on Nov. 1, 2002. He was initially responsible for the Rare Books, Maps, and Hoover collections. He has begun energetically to inventory the collections and to acquire new collections. He has agreed to serve as a member of the University Manuscript Committee. Since July 2003 he also been serving as Interim Curator of Manuscripts and has been responsible for most of Mary Boccaccio's responsibilities for reference services.

Starting on Nov. 18, 2002, Brian Johnson assumed the new position of Processing Assistant V, with responsibility for Records Management in the University Archives. Brian is responsible for filling departmental requests for access to records, pulling records for destruction and recycling twice annually, processing collections, writing collection descriptions and web pages, providing reference assistance to patrons, and supervising student assistants among his many duties.

Nanette Hardison began work as Library Technical Assistant on July 1, 2003. In this position she performs many of the responsibilities expected of an administrative assistant such as student supervision and payroll, purchasing of supplies, and maintaining administrative records and files. However, she also serves as the Department's liaison to the Systems Dept., maintains the Department's web page, and performs a variety of additional tasks.

Research Use of the Collections
Research use of the Special Collections continued at a high level during 2002/03. The Department essentially maintained the high level of in-person visits to the Search Room. Total visits to the Search Room rose from declined only slightly from 1,330 to 1236 over the previous year. With the number of finding aids online at an all time high (1,400), the number of web page visits to the Special Collections Department's web page during the year has more than tripled from 105,943 to 366,537. The number of bibliographic instruction classes, taken primarily by Mary Boccaccio, declined from 82 to 49 during the year but the number of persons served in the sessions declined only very slightly from 1,097 to 1,030.

Collection Holdings and Descriptions
During 2002/03, the Special Collections department acquired 99 new manuscript and other collections for a total of 1,195 collections overall. These amounted to 111 cubic feet of new manuscript material. The department made available 23 new collection descriptions during the year for a total of 897. The department added 4 new oral histories and now has 267 interviews on file.

Systems

Personnel
Tom McQuaid left the library to go to the School of Communications; Tracy Blake left the library to go to Distributed Education; Ralph Scott moved to the Special Collections Department as the Associate Curator for Manuscripts; David Baggett was hired as a Computer Systems Administrator III; and Dawn Beckwith resigned as a Computer Systems Administrator I to go to NCSU. A national search was successfully conducted for an Information Technology Librarian; Emily Gore from Pitt Community College accepted this position.

Organizational changes
The Systems Department did an internal reorganization of staff in the spring. The integrated library system (Horizon), web development and digital initiatives were combined under Ann Stocks as team leader; networking, workstation support, technical training, and network security were combined under David Baggett as team leader.

Physical changes
In May, Pam Burton, Rita Khazanie, Ann Carol Stocks, and Diana Williams were physically relocated to the back of the Technical Services work area to free up office space for the Department of Broadcasting faculty in the main hallway. Emily Gore has her office space in this area also. As part of this project, the studio, control room and two editing rooms were transferred from Systems' management to the Broadcasting Department's management.

New initiatives
Department members were heavily involved in the new Horizon Working Groups that were formed in January and the SFX Implementation Team that was formed in February. As a result, new features of Horizon have been implemented as recommended by the working groups, and Phase I of SFX is expected to be completed with full SFX live implementation targeted for August 25 to the ECU community.

Systems staff provided technical conversion services to bring the Day of Infamy 1941-2001 physical exhibit to the web as the first Joyner Library Special Collections digital exhibit; the exhibit was selected as a Site of the Day by Family Tree Magazine. Staff also provided technical services and guidance to complete the conversion of all paper finding aids in special collections to EAD encoded web pages, and received commendation for the project's technical documentation from the Digital Library Federation. They provided proposal writing support and technical services to convert proof of concept volumes to TEI encoded web pages for the North Carolina History and Fiction Digital Library; the proposal is now funded for $49,954 by NC ECHO for July 2003-June 2004. In addition, staff assisted in preparing a proposal for the international Apex Content Star Search.

Systems took over operation of the ITCS opscan equipment and subsequent grading of tests for faculty on the east campus when ITCS moved to the Cotanche building from the Austin building in April 2003. From April to June, 10,400 tests were graded and returned to faculty from the DLC desk.

Continuing services
Data closets were updated with new switches and uninterruptible power supply units (UPS) in the fall. The DLC had 80 new workstations installed for students and Reference received 30 new public workstations. Staff and public workstations were updated from the Windows 2000 to Windows XP operating system; workstations were also updated to Office XP. The ILLiad software was upgraded to version 6.2 for updated online interlibrary loan features. Horizon was upgraded twice during the year: from version 7.03 to 7.2 in the fall, then to 7.21 in winter. The iPac software was upgraded from version 1.02 to 2.01 in the summer. During the winter, two new iPac servers were installed with version 2.03. Web services were maintained and updated as needed.

The main Systems office desk answered approximately 497 technical, directional, and public relations questions during the year; the DLC served approximately 84,781 patrons during the year and answered approximately 5,980 technical questions and 3,436 assorted queries; 395 help desk requests were completed via the online Sysman software used by Systems Liaisons; over 10,000 tests were graded through opscan; 407 teleconference events were hosted.

Network security was updated and individual server Disaster Recovery Plans (DRPs) were finalized and filed according to campus policy.

Staff training and professional development
Vikram Ahmed, Brian Hall, Michael Reece, Diana Williams, Kendall Wooden attended a three-day in-house training on TEXTML in May.

Dawn Beckwith and Ann Carol Stocks attended the National Horizon User's Group in Orlando, FL in November and a Horizon Systems Administration training course in Greenville, NC in March.

Pam Burton presented a paper at EDUCAUSE in Atlanta, GA in October and attended ALA in Philadelphia in January.

Vikram Ahmed, Brian Hall, Michael Reece, Ann Carol Stocks, and Diana Williams attended a week-long TEI training class in the spring.

Brian Hall taught eight one-hour PHP programming classes to ALS staff during the spring.

Rita Khazanie completed coursework this year in Advanced Fireworks, Dreamweaver, Web Graphics and Accessible Web Developments.

Bob Smith attended the Argon National Labs Access Grid Retreat in Chicago, IL in March.

Digital Initiatives team members Diana Williams and Vikram Ahmed attended workshops in conjunction with projects in process during the year:
1. A two-day EAD Workshop (NC ECHO) in Greenville, NC in Sepember;
2. A two-day Advanced EAD training at Wake Forest University in October;
3. A one- day EAD/Digital Initiatives Field at NCSU in October.

Diana Williams completed two NCSU graduate courses: LIBS 6018 on Collection
Development, Fall 2002 and LIBS 6026 on Organization of Information in Libraries (Intro to Cataloging), Spring 2003. Diana also participated in A Guide to Foundation Grant Funding seminar through the Office of Sponsored Programs held at the Brody School of Medicine in November.

Melissa Williams attended and participated in multiple network and workstation security training sessions at ITCS.

Goals and objectives for department 2002-2003
Systems departmental goals:
1) To integrate new technologies into the unit for improved service delivery
i) Assess and plan for changes in teleconferencing infrastructure from H-320 to H-323
ii) Implement new operating systems after proper evaluation and testing
iii) Support Encoded Archival Description (EAD) initiatives
2) To provide better and more extensive training and structured classes
i) Offer tailored packages for training sessions and distribute
ii) Set up standard times for help sessions and classes
iii) Better publicize training classes and sessions
3) To improve support for Public Services and patrons
i) Improve diagnostics tools and services
ii) Take proactive measures to maintain current systems and apply new technology
iii) Recruit more qualified student workers
iv) Improve outreach efforts to Public Services

The Systems Department was able to effectively complete portions of each goal and objective set for the year. The one challenging goal that was not fully successful and will need additional work this coming year is the second - "To provide better and more extensive training and structured classes." Some progress was made on this goal, but financial constrictions and changes in organizational structure within the department contributed to a less than successful level of success.

Teaching Resources

Departmental Achievements
Despite many challenges in the past year, the Teaching Resources Center has accomplished several achievements in order to provide quality resources and services to the patrons.

Shortly after the move to second floor, the DVD collection was converted from closed stacks to open access. Several security issues were resolved to make the conversion successful and allow patrons full access to the collection.

Another highlight included incorporating better signage for the department. Each collection within the department has been identified with large, bold signs to better assist patrons in locating the materials and resources.

In terms of equipment, all of the computer stations in the TRC were replaced and updated. The TRC currently has eight stations for patron usage. A code-free DVD player was purchased for the department to be used in the small group viewing room. Also, a Video/DVD cabinet was purchased to assist with the housing of the Video/DVD Reserve collection.

Two long-term projects were begun this year, which will improve the quality of services and resources in the TRC. First, the shelving in the TRC for the picture books and nonfiction books is being converted to slotted shelving. This will enable users to located and pull materials easier. Second, an inventory has been completed on the reference collection of the TRC, and an inventory has been started on the nonfiction collection. The inventory will allow the department to deselect and update materials in order to provide a more valuable and usable collection.

Finally, criteria have been established for the Ronnie Barnes African American Resource Center. The Ronnie Barnes collection will consist of juvenile award winning titles by and about African Americans. Juvenile biographies of famous African Americans will also be highlighted in the collection. Scholarly books by and about African Americans will be added to the collection on a rotating basis.

Personnel
There have been many changes during the past year in regards to staffing in the TRC. In July of 2002, Dan Shouse became the department head interim. He served in that position until February 2003 when Linda Teel was hired as the department head. Maliha Farhardi transferred from the circulation department to the TRC as Library Technical Assistant. Sue Hisle left in November of 2002, and recently Amy Smith has been hired in that position. Susan Dorsey joined the department as a part-time employee in January 2003. In March, Nell Lewis joined the department as the Outreach Coordinator, and on August 1, 2003, Jessica Fischer joined the department as the Distance Education Coordinator. The TRC is happy to report that the department is fully staffed at this time.

Bibliographic Instruction
During the school year 2002-2003, the TRC staff taught 11 Bibliographic Instruction sessions, which reached a total of 240 students. Through partnerships and collaboration, the department looks forward to an increase in bibliographic instruction in the coming year.

Circulation
Book circulation of TRC materials declined slightly. Media circulation more than doubled for the year. The department had a total of circulation of 25, 094 items. This includes 13,541 books and 11,553 video recordings and other media.

Goals and Strategies
Goal 1. Enhance access and use of library resources and services for students
and faculty.
Strategies:
• Form a partnership with the School of Education to introduce, promote and encourage the integration of the Teaching Resources Center materials, resources and services into curricula courses and/or assignments.
• Design and equip a room to be used by education majors and area educators for creating, developing and producing lesson plans, learning center materials and activity materials.

Goal 2. Improve accuracy, functionality and comprehensiveness of library
catalog.
Strategy:
• Check catalog records of the Teaching Resources Center reference, supplementary textbook and nonfiction collections for accuracy regarding call numbers, collection codes, itypes and barcode entries.

Goal 3. Improve the quality and quantity of resources available to students
and faculty.
Strategies:
• Update and revise the Teaching Resources Center collection development plan.
• Deselect, repair and update materials in the Teaching Resources Center reference, supplementary textbook, and nonfiction collections based upon the criteria established in the Teaching Resources Center collection development plan.
• Establish criteria for Ronnie Barnes African American Resource Center.

Goal 4. Market Joyner's services and resources to our user community,
including faculty, staff, students and residents of eastern North
Carolina.
Strategies:
• Improve and promote awareness of the Teaching Resources Center's materials, resources, hours and services.
• Form a partnership with Pitt County Schools to promote, encourage use of and provide checkout of Teaching Resources Center materials, resources and services to their educators for classroom use and lesson plan integration.

Verona Joyner Langford North Carolina Collection

Highlights
During the 2002-2003 year staff members vigorously pursued the goals they had established for the cycle and accomplished most of them. Efforts to promote use of the North Carolina Collection resulted in increased patronage. Staff members taught more classes than the year before. The collection experienced a concomitant increase in reference transactions and circulation of materials. Enhancements to the department's Web pages and planning for a major digitization project consumed considerable time. Highlights are listed below (information about important acquisitions is included in Section 5).

Collection Management

Cataloging
Considerable progress was made toward cataloging books in the Roberts
Collection; very few titles remain to be cataloged.

Summary catalog records were created for the county records on microfilm for
thirteen counties in eastern North Carolina. These records, now available through
the public catalog, provide better access to the film. Each record provides a link
to the microfilm guide available on the North Carolina Collection's Web site.

Digitization
A proposal for the North Carolina History and Fiction Library, a project to
digitize and encode historical and literary works pertaining to counties in
eastern North Carolina, was submitted to NC ECHO and approved. This $50,000
project is funded in part with federal LSTA funds made possible through a grant
from the Institute of Museum and Library Services, administered by the State
Library of North Carolina, a division of the Department of Cultural Resources.

The project will be carried out during the 2003-04 fiscal year in collaboration
with the Digital Initiatives unit within the Systems Department.

Preservation and Conservation
A plan was developed to conserve the dust jackets of books in the Roberts
Collection. Toward this end, a grant for supplies was submitted to the
National Endowment for the Humanities.

With help from the Preservation and Conservation unit within the Collection
Development Department, considerable work was undertaken to provide access to
a significant collection of early twentieth-century soil surveys of North Carolina
counties. Large polychrome maps in the pamphlets were removed, flattened,
deacidified, and stored in map cases. The pamphlets were deacidified, placed in
acid-free binders, and cataloged for the NC Rare collection.

Other Efforts
Staff members completed the inventory of the print collection (NC Stacks,
NC Reference, and NC Rare). Work on cleanup of problems identified during
the inventory continues.

A collection of the newspaper columns of Jerry Raynor, who worked for the
Daily Reflector (Greenville) during the 1970s and 1980s, was microfilmed.
A guide to the articles is included at the beginning of the reel.

Public Services/Outreach
Instruction
Faculty members in the department carried out a successful instruction program.
Letters were sent to selected faculty members inviting them to arrange instruction
sessions for their classes. Three faculty members taught a total of 63 instruction
sessions. More than 750 English 1200 students attended classes and subsequently
us