Joyner Library

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Academic Library Services




A.  Services


Goal I:

Enhance the quality and effectiveness of outreach and distance education services.


  • Increased service to distance education (DE) students by educating students about interlibrary loan services, improving online guidance for connecting to the library, arranging for a ubiquitous library tab in Blackboard 6.0, creating web pages and providing reference assistance for DE students in specific courses, coordinating activities with the Distance Education Office; and forming a Distance Education Committee, which met with several regional organizations with similar concerns.


  • Made individual contact with new faculty in the Division of Academic Affairs; kept faculty informed about library resources and services through newsletters, emails, meetings, and other means; participated in faculty orientation events on campus.


  • Improved and expanded library instruction to students through targeting letters and other communications to appropriate faculty; participated in university and departmental orientation activities; provided hands-on instruction; and offered special instruction to graduate assistants.


  • Reached out to international and graduate students by participating in kick-off and orientation events on campus.


  • Redesigned web pages for usability, content, and coordination with the university’s web pages. 


  • Added and updated equipment, software, and materials for pre-service and in-service teachers for creating, developing, and producing lesson plans, learning center materials, and activity materials.


  • Digitized or prepared to digitize such information as House Un-American Activities Committee hearings and Outer Banks history; improved digital exhibits in the North Carolina History and Fiction Digital Library and the Eastern North Carolina Digital History Exhibits.


  • Improved services to users through chat reference; online guides to such topics as the recent Asian tsunami; updated floor plans and additional signage; and educational exhibits such as the Bath Tricentennial Exhibits in Special Collections and the North Carolina Collection.  Increased security by adding cameras and radios and familiarizing Greenville Fire and Rescue with the library building.


  • Reduced the processing time for electronic materials by 25 percent and added to the library’s online catalog the records for electronic journals also held in print. 


  • Received the following grants:  $6,200 from Dr. Fletcher B. Taylor of Bracebridge Hall to process the Carr Family Collection and reprocess the Gov. Elias Carr Papers; $148,667 from NC ECHO Heritage Partners to continue to expand North Carolina cultural resources online, and $9,999 from the North Carolina Humanities Council to support the Eastern North Carolina Literary Homecoming.


B.  Collections


Goal II: Assess the relevance and enhance the quality of the library resources available to the university community


  • Under the leadership of the Electronic Resources Review Committee, the library identified the need for, evaluated, and subscribed to the following electronic resources: Anthrosource, Bibliography of the History of Art, Digital National Security Archive, Hospitality and Tourism Index, Library and Information Science Abstracts, PsycArticles, Reader’s Guide Retrospective, SIAM Locus, Statutes at Large, and Worldwide Political Science Abstracts. 


  • Eighteen electronic resources/databases in the areas of computer science, business and core resources were evaluated, resulting in recommendations to renew subscriptions to all of them for the upcoming fiscal year.


  • Entered into a consortial arrangement with other libraries in North and South Carolina for full-text access to journals published by five major publishers, resulting in an additional 2,018 titles available to our users at approximately 9% of their total worth.


  • Established an approval plan for Children’s Award Winning Titles and received 436 titles through the plan during the fiscal year.


  • Special Collections finished a long term project integrating outsourced photographic negatives (which had been kept together) into the appropriate manuscript collections.


  • The cataloging of the Hoover Collection was completed during 2004/05, the music scores cataloging backlog was reduced by 25%, and the Music Library selected and added brief records to Horizon for the CDs it received as a result of a North Carolina lawsuit.


  • The Reference Department evaluated its print reference collection for currency and relevance. They added 544 new titles and 944 volumes, transferred 635 volumes to the stacks, and withdrew 184 volumes.


  • The North Carolina Collection completed a project to correct errors identified during inventory. They generated a list of lost books for future collection development efforts.


  • Began providing free copying for microforms.


C.  Staffing/Staff Development


Goal III.  Investigate and support staff development and encourage professional growth.


  • The Academic Library Services (ALS) SPA organization sponsored the second annual SPA Staff Development workshop at Joyner Library with over 200 attendees from around the state and region.


  • Joyner staff and faculty attended workshops, conferences, lectures, teleconferences, meetings and classes on the departmental, local, state and national level. 


  • Many staff and faculty of Joyner Library gave presentations and poster sessions at regional, state and national workshops, conferences, lectures, and meetings.


  • Departmental training sessions covered Connexion and GOBI II (Acquisitions and Cataloging), CommonSpot (all departments), databases and reference sources (Reference), and Horizon (Systems).


  • Security personnel in the Building Operations Department provided two Safety and Security classes; Government Documents & Microforms conducted three workshops for library staff and faculty.


  • Special Collections and North Carolina Collection staff attended a Society of American Archivists Security teleconference; Special Collections followed up by conducting a security audit of special collections.


  • Staff members of the North Carolina Collection visited the Port o’Plymouth Museum in Plymouth.


  • The Acquisition Department cross-trained two employees to assist in placing firm orders and to serve as a back-up departmental liaison to Systems.


  • A position in Cataloging was reclassified to Library Technical Assistant I; the Monographs Unit received a new position for a Library Technical Assistant I; the Preservation Unit was allocated a new SPA position.


  • Welcome packages were developed and distributed by the North Carolina Collection to each new faculty and staff member at the library-wide meeting in January 2005.


  • The Reference Department established a goals-based annual evaluation process for individuals in the department.


  • Angela Whitehurst (Library Assistant, Reference) received the Chancellor’s Award for Excellence.


  • Tenure-track faculty were hired for the positions of Assistant Music Librarian, Public Services Librarian in the North Carolina Collection; Student Outreach Coordinator/Reference Librarian; Manuscript Curator; and Teaching Resources Center Curriculum Specialist.


D.        Communication

Goal IV:  Improve staff understanding of roles and priorities.


  • Government Documents, Reference and the Teaching Resources Center hosted open houses for their colleagues.


  • Several departments improved the way they communicated their internal processes


    • The Reference Department placed copies of instructional tools on the general drive for all interested library staff.
    • Cataloging created documentation for updated processes or those for which no documentation exists.
    • Preservation/Conservation updated the documentation for their processes.
    • The Acquisitions Department created and distributed an acquisitions calendar to assist subject liaisons in managing their allocations, meeting expenditure goals and engaging in collection analysis at times that coincide with the department’s financial calendar.


  • Circulation sent Emails to student workers on a regular basis to enhance communication with the student employees.


  • The Interlibrary Loan Department made sure that at least one member of their staff attended all of the library’s forums.


  • Government Documents produced a monthly Government Information Newsletter.


E.  Planning/Assessment


Goal V:  Assess the quality of services provided to the university community.


  • The Preservation Assessment Task Force surveyed the condition of materials in the stacks, finding that although the general collection is in good condition, over half of the items sampled were acidic and one third of the sample exhibited board/cover damage. It also found incidents of dusty conditions, which were immediately addressed by the Circulation Department.  Survey results showed that over half of the items did not circulate, thus indicating a need to weed the collection.  


  • Assessed the monograph approval plan, resulting in savings totaling $150,000.  As a result of the changes, approval plan expenditures for 2004/2005 were within the budgeted amount.


  • Hired a consultant to evaluate the Teaching Resources Center’s easy, fiction, reference, biography, and nonfiction collections.  Her report will be used as a guide to future acquisitions and weeding efforts.


  • Developed a new web form that was used for the biennial evaluation of Heads of Services and Associate Directors.


  • Conducted a security audit of Special Collections and identified measures needed to improve security.


  • Assessed the current integrated library system and identified desired features and capabilities.


  • Documented and summarized current library services for students and faculty involved in distance education at ECU and identified aspects of library services that can be improved, with recommendations for further action.


  • Evaluated 50+ resources under consideration for licensing by NC LIVE and submitted ranked recommendations.


  • Conducted internal and external assessment of the QuestionPoint online reference service.


  • Surveyed students on their preferred learning styles; the results will be used to improve lesson plans, classroom materials and teaching techniques. 


  • Evaluated effectiveness of current physical configuration of Technical Services.


  • Improved reporting functionality for interlibrary loan requests, so that subject librarians and ILL staff can easily determine which books and journals are most frequently requested.


  • Adopted a new policy for lending microforms in the North Carolina Collection.


F.  Space/Facilities


Goal VI:  Assess and enhance the physical environment


  • Reconfigured the Joyner Library lobby and reserve room to provide a more open, inviting environment.


  • Opened a larger Enhancing Teachers’ Classrooms (ETC) room in the Teaching Resources Center and relocated the staff work area to better serve patrons.


  • Installed panic alarms in Government Documents, the Library Copy Center, the Music Library, the North Carolina Collection, Special Collections, and the Teaching Resources Center.


  • Completed the redesign of the Reference public area.


  • Outfitted Instruction room 1021 with terminals using thin client technology.


  • Changed pick-up location of interlibrary loan materials to the circulation desk, so that patrons can pick up materials anytime the library is open.


  • Created five years of growth space in the North Carolina Collection by consolidating large runs of serials and shifting the collection.


  • Created a Work Order Request database and web form to help Building Operations better track and manage work orders.


  • Began stripping materials as needed during the check-in process at Circulation, in an effort to reduce theft.