Academic Library Services (ALS) is a branch of Academic Affairs and reports through the Vice-Chancellor for Academic Affairs. The Circulation Department is responsible for carrying out the mission of the library through the services and operations of the Circulation Department. The Circulation Department is open all hours the Library is open including some holidays and 24 hours for exams. Duties at the service desk include lending and renewing library items, receiving returned library items, registering new patrons Cooperative Borrowers and area Educators, placing holds on library items currently on loan, giving and receiving of library items from Interlibrary Loan, processing Place Hold requests, recalled and newly acquired items, issuing community access cards and answering multiple phone lines at one time to assist patrons with questions. Responsibilities also include collecting fines and fees and payment for overdue fines, borrower's fees, lost/damaged materials and untagging patrons in the Registrar's System once their account is resolved. Faculty and Staff study carrels are assigned and monitored through the Circulation Department. Will maintain inventories for Circulation equipment checked out to patrons on a daily basis. Equipment currently includes 70 laptops, 2 video cameras, 2 digital cameras, 6 Kindles, 10 Nooks, and 20 iPads. Circulation staff also provides basic troubleshooting for minor technical issues for patrons at the library computers, with laptops and print stations. The Circulation Desk is highly visible from the front door and is often the first point of contact for students, faculty staff and visitors to the Library.
The Overnight Supervisor's duties include: overseeing the Circulation Department's activities and transactions, supervising student employees, interpreting policy, solving problems and disputes, providing basic research service, making decisions that affect the immediate borrowing privileges of patrons, accepting payments for fines and fees, processing library pull and hold requests, maintaining equipment inventory; placing holds on materials currently on loan, giving and receiving of library items such as Interlibrary Loan, Place Hold items, recalled and newly acquired items, loaning library equipment, issuing community access cards as well as making sure all books are checked in and shelved, the outside book drop is emptied and all books are shelved by end of shift in the staging area. Responsibilities include , lost/damaged materials, negotiating and resolving conflicts regarding fines and lost materials; and un-tagging patrons in the Registrar's system once their account is resolved. The person in this position is responsible for the overnight supervision of Circulation student employees and provides training as needed. This position relies upon his/her best judgment to troubleshoot and solve service problems with patron computers, equipment, and public copiers and printers.
The person in this position will assist the Circulation Fines and Billing Manager such as running an overdue items list, weekly, to identify individuals with items 45+ days overdue.
Minimum Qualifications: High school diploma or equivalency and two years of experience in library services, office support, or related field; or equivalent combination of training and experience.
Preferred: At least two years experience, directly related to processing materials in a library setting, supplemented by two years of library work in a public services setting. Additional training in a college, university, or business school may be substituted for the required experience on a year-for-year basis.
Please attach a resume, cover letter and list of three references, to include email addresses and physical addresses and phone numbers.
The normal work schedule is Sunday- Thursday, 11:00 p.m. ? 8:00 a.m., alternate hours will be 1:00 - 10:00 p.m.
All applicants must apply online: http://www.jobs.ecu.edu