University Library Technician (Journey), Circulation & ILL  - #942453

Academic Library Services (ALS) is a branch of Academic Affairs and reports through the Provost and Vice-Chancellor for Academic Affairs. ALS serves East Carolina University faculty, students, staff and visitors by offering library resources and services to support the research, instruction and service goals of the University. The Circulation Department provides services most hours the Library is open, including some holidays, and has a fast paced environment. Duties at the service desk include lending and renewing library items; receiving returned library items; registering new patrons, including Cooperative Borrowers and Area Educators; circulating library items from Interlibrary Loan; processing Place Hold requests and recalled and newly acquired items; issuing community access computer accounts; and answering multiple phone lines to assist patrons with questions. Responsibilities also include: collecting payment for overdue fines, borrower's fees, lost/damaged materials; untagging patrons in the Registrar's System once their accounts are resolved; and assigning and monitoring assigned study carrels. The Circulation Department is responsible for circulating and maintaining a variety of equipment, including laptops, e-readers, and cameras. Circulation staff also provides basic troubleshooting for patrons at library computers and print stations and with library equipment. The Circulation Desk is often the first point of contact for students, faculty, staff and visitors to the Library.

Evening Supervisor - The Circulation Department of Joyner Library (Academic Library Services) is seeking a customer focused, team oriented person who will be responsible for supervising weekend and evening Circulation services. Duties include overseeing the Circulation Department's activities and transactions (e.g. check-outs, renewals, check-ins, registrations, placing circulation holds and recalls), supervising student employees, interpreting procedures, explaining library procedures to customers, and solving problems and disputes. This position is responsible for making decisions that affect the immediate borrowing privileges of patrons, accepting payments for fines and fees, maintaining circulating equipment and computers in the learning commons area, referring patrons to appropriate personnel to ensure customer satisfaction, and, in the absence of Research & Instructional Services personnel, providing basic research service using the library's website, online catalog, basic internet resources, and library research databases and tools. This position is further responsible to process requests for the place hold, course reserves, interlibrary loan, document delivery services, maintain tag logs and department statistics, and assist with circulating equipment maintenance. Other duties may be assigned as needed.

Academic Library Services (ALS) recognizes that diversity and respect for human differences within the academy is a key source of intellectual vitality and innovative spirit and encourages genuine respect for individual backgrounds, lifestyles, experiences, perspectives, and opinions. ALS invites applicants from diverse backgrounds who will contribute affirmatively and creatively to the university's multicultural environment. We seek candidates who reflect the rich mix of backgrounds, life experiences, cultures, perspectives and world views found within our university and community.  

Minimum:  High school diploma or equivalency and two years of experience in library services, office support, or related field; or equivalent combination of training and experience.

Preferred knowledge, skills, and abilities: 

Completion of a bachelor's degree; proficiency with Microsoft Office (especially Word and Excel); ability to follow established procedure, ability to enforce rules and perform work requiring considerable detail and accuracy; two years of office or library work experience; knowledge of library services and systems, such as Symphony and ILLiad; ability to supervise student employees; demonstrated ability to communicate effectively in oral and written form; ability to establish and maintain positive working relationships with library users and library personnel; and ability to work consistently and reliably in an unsupervised capacity and ability to learn complex tasks quickly.  

Applicants are requested to attach a resume, cover letter and list of three references (email and postal addresses). 

The normal work schedule for fall and spring semesters is Sunday – Thursday, 3:00 p.m. – Midnight; the schedule during academic breaks and summer sessions will vary, usually Monday – Friday, 8:00 a.m. – 5:00 p.m. or Sunday – Thursday, 1:00 p.m. – 10:00 p.m.

This position is subject to the Career Banding Salary Administration Plan. If candidates are not identified at the Journey level, management may consider candidates at a lower competency level. Pay will be commensurate with applicant's competencies as well as budget, equity, and market considerations. 

Salary Grade Equivalent: 61 (for reduction-in-force priority purposes only).

East Carolina University is an Equal Opportunity/Affirmative Action University that accommodates individuals with disabilities.

Individuals requesting accommodation under the Americans with Disabilities Act (ADA) should contact the Department for Disability Support Services at (252) 737-1016 (Voice/TTY).

Proper documentation of identity and employability is required at the time of employment.  

All Applicants must apply online through

University Library Technician (Journey), Circulation & ILL

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