Frequently Asked Questions

• Where are you located? 137 Umstead Building, Enter the bldg. through the back entrance facing Slay Building, turn right and follow the signs into our reception area.
• Do I need an appointment to see a counselor?Yes, please contact our office to schedule an intake appointment. Our office also provides emergency crisis services Monday thru Friday between the hours of 9am and 4pm.
• How do I make an appointment? To make an appointment, call the Center at 328-6661 weekdays during regular business hours, between 8am - 5pm.
• What does it cost to use your services? Counseling services are FREE to enrolled ECU students.
• What do I do in an emergency situation where I cannot wait for an appointment? Students experiencing an emergency situation should make this known, so that they may be seen as soon as possible. Please see the Emergency Services page.
• What if I experience an emergency crisis at night OR on a weekend? You can access our On-Call Crisis Counselor by contacting the ECU Police Department at 328-6150. If you are away from the Greenville area, please call 911. Do you have student workers at the Counseling Center? Currently, the Counseling Center does not employ any student positions.
• Is everything confidential? Can my parents or professors find out I’ve been to the Counseling Center? Please see the Confidentiality Statement page.
• Is it true that you will not see some students? My friend said you told him to see a private therapist. The Counseling Center on-campus is a short-term facility. If a student presents an issue that may require more intensive and long-term treatment, the counseling staff will possibly refer them out into the community to receive more specialized and personalized services.
• What if I need medication? Our psychiatry staff assists students in obtaining appropriate medication prescriptions.
• Do you have counselors who can work with people from varying backgrounds and cultures? Absolutely, our staff members are qualified and open to rendering counseling services to any student in need of an intervention.
• Is there a limit to how long I can receive counseling from the Counseling Center? Being a short-term facility, typically a student will complete approximately 4-8 sessions within one semester. Should a student’s treatment needs exceed this amount, a possible referral out into the community may ensue.
• How do I get to the satellite office in Laupus Library?

  Start out going west on 10th St toward Wendy’s and McDonald’s.

  Turn slightly right onto Grande Ave (Just past Clark St)

  Turn slightly right onto Albemarle Ave (Just past Dickinson Ave)

  Turn Left onto W. 5th St (Just past Bonners Ln) (Cross over Memorial, you will pass Moye Blvd)

  Turn Left onto Health Science Dr. (this will be just in front of Treybrooke Circle)

  LOOK FOR DESIGNATED PARKING – METERED PARKING IS AVAILABLE

  Enter Health Science Bldg at Laupus Library entrance

  Go up the center set of stairs and enter into the library.

  Once in the library, take the elevator to the 3rd floor.

  Turn right once out of the elevator to access the offices (3508 D)

  
  Have a question that you don't see addressed? Please call 328-6661!