The SA (Student Affairs) Office of Technology Services provides structured technology based solutions and support for departmental-specific systems. This structured approach ensures that systems and processes are compatible with the universities computing environment, provides integration with administrative information systems, and ensures systems are sustainable. These systems enhance the quality of services offered to faculty, students, and staff.
SA Technology Services utilizes a System Development Life Cycle methodology where there is a continuous review of systems and processes. This methodology follows 6 steps; Initiation/Planning, requirements gathering and analysis, design, build/programming and/or identify possible vendors, testing, and operations and maintenance.
The SA Office of Technology Services takes a collaborative approach in the development and implementation of systems by building partnerships with both divisional customers and centralized IT (ITCS) as well as outside organizations such as the City of Greenville and Pitt County Memorial Hospital.
SA Technology Services provides support for the following types of systems and processes:
- Security based systems - digital notification screens, security cameras, digital video recorders, panic, and intrusion systems
- Departmental-specific systems – patient records, case management, appointment scheduling, facility access, inventory control, online web applications, reporting systems, event planning, and space management
- Public Safety systems - Computer Aided Dispatch, communications systems, in car video systems
- Server and applications administration – daily, weekly, and monthly maintenance and support for applications, web, and video servers
Projects planned for Summer 2009
Yearly review of DRP (disaster recovery plans) for servers
Yearly review of ITCS (Information Technology Consulting Services) service level agreements (SLA)
Yearly security audits of servers and applications
Purchase and installation of additional video recording servers
Integration of Maxient with Banner and LDAP (Lightweight Directory Access Protocol)
Integration of eRecruiting with Banner and LDAP
Decommission Resource 25 server and replace with a new SAN (Storage Area Network) solution
Upgrade all Resource 25 clients
Rollout new Real Shot Manager client
Start software search for a new Rec Services facilities management system
Start software search for new CAD (computer aided dispatch) and RMS (reports management system) for ECU Police
Work with current ECUPD vendor on maintenance issues
Installation of BDAs (Bi-directional Amplifiers) in Bate and College Hill Suites
