Student Complaints and Inquiries
The Office of the Dean of Students can provide guidance to a student who believes that there is reason to make an inquiry or complaint. The Dean of Student's office can assist the student by helping the student determine the nature of the complaint and/or the appropriate faculty or staff member or department to discuss/receive the initial complaint.
In most instances a student should make a complaint informally by talking with the faculty or staff member involved in the situation. If this discussion proves unsatisfactory, a formal complaint may be made. The student should then provide the complaint in writing with any documentation to the supervisor of the involved faculty or staff member(s). Complaints that are not resolved may be addressed to the department chair/director. If consultation with the department chair/director does not resolve the complaint then the complaint can be made to the appropriate dean or vice chancellor of the college or division. Complaints should be in writing with attached documentation. Complaints will receive an impartial examination of a response to the complaint will provided to the students.
In all cases an impartial examination of the situation will occur and a response to the complaint will be provided to the student.
Complaints related to the University Discrimination and Harassment Policies are administered through the Office of Equal Opportunity and Equity. Grievance procedures are posted online and grievances may be submitted electronically. The Office of Equal Opportunity and Equity is also the location for the Title IX Coordinator for the university. Discrimination and harassment complaints made against students are reported to the Associate Vice Chancellor of Student Affairs/Dean of Students who is responsible for the process and procedures.
Other complaints against any student should be made to the Office of Student Rights and Responsibilities (please refer to the Disciplinary process outlined in the Student Handbook).
Student academic concerns may be expressed through the office of the designated academic dean. Procedures for integrity of scholarship, grades, adn classroom discipline are outlined in the Undergraduate and Graduate catalogs. The description and procedures for Academic Violations are outlined in the Academic Integrity Policy in the Student Handbook.
Location: 218 Mendenhall Student Center
Mailing Address: Office of the Dean of Students, 218 Mendenhall Student Center, East Carolina University, Greenville, NC 27858
Phone: (252) 328-9297
Email address: DOS@ecu.edu
