East Carolina University
 
Computing@ECU
Information Technology & Computing Services


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Connect2ECU

Live in a Residence Hall? Connect Using These Steps

ECU ensures the integrity of its network by requiring a wired network in residence halls rather than a wireless connection. All residence hall users perform an easy, 3-step process the first time they log on to the network.

Select the appropriate category for your computer system or print the instructions for later use.

Jump to the Appropriate Category:

Glossary:
  • Cisco Clean Access Agent. This security program automatically checks your system's Windows Critical Updates and virus definitions to ensure they are current.
  • Symantec Endpoint Antivirus (PC)/Symantec AntiVirus for Mac. Available as a free download to all enrolled students and current faculty and staff, Symantec protects a computer system from viruses, worms, Trojan horses and other malware.
  • Live Update. Symantec Endpoint automatically checks for new malware profiles each week.
  • Windows Critical Updates. Periodically issued by Microsoft, these software patches fix vulnerabilities found in Microsoft software products.
  • The ECU Download Center. Visit this site to download both CCA and Symantec Endpoint software.
 System Requirements:
  • A standard Ethernet network card
  • A currently-supported operating system (XP, Vista, Win 7, Mac OS X)
  • An Ethernet cable. ITCS recommends that students buy at least a 20-foot cable
  • Know whether you have a 32-bit or 64-bit Windows system. How can I tell?


Connect a Windows PC

STEP 1. UNINSTALL any other antivirus products on your computer.

STEP 2. Install Symantec AntiVirus (Endpoint)

  1. Set up the computer and plug the network cable into the network jack. Residence halls are not wireless.

  2. Turn on the computer.

  3. Open a browser and navigate to http://download.ecu.edu. Log in using your PirateID/passphrase.

  4. Click the Get My Software! button and agree to the user Terms and Conditions.

  5. Click the Symantec (Antivirus) link to open the folder.

  6. Click the correct version of Symantec Endpoint AntiVirus (32-bit or 64-bit for Windows). You'll be prompted to save the file. How can I tell which version I need?

  7. Follow the prompts to install the program.

  8. After the program installs, it will automatically run a Live Update.

STEP 3. Check for Windows Critical Updates

  1. Click START >> Programs (or All Programs) and choose Windows Update.

  2. If your system requires any critical updates for your operating system, they will download. Follow any prompts to install.

  3. Reboot your system to finish the installation.

  4. Check Windows Updates once again to ensure that all available updates have been installed.

Step 4. Install Cisco Clean Access

  1. Again, navigate to http://download.ecu.edu and log in using your PirateID and passphrase.

  2. Click the Get My Software! button and agree to the user Terms and Conditions.

  3. Click the Clean Access link to open the folder.

  4. Choose the appropriate version and save the file to your computer.

  5. After the download completes, double-click the CCA icon and follow the prompts to install the program.

If you have questions, please call the IT Help Desk at 252.328.9866.

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Connect a Macintosh Computer

Macintosh computers are not yet required to install Cisco Clean Access Agent software for residence hall use, although there is an available version at the Download Center.

However, Mac users should install the appropriate version of Symantec AntiVirus by following the steps below.

Before you begin this process, be sure to UNINSTALL any other antivirus products on your computer.

Install Symantec AntiVirus for Mac

  1. Go to http://download.ecu.edu and log in using your PirateID/passphrase.

  2. From the General Files >> Virus and Security Applications category, click the Get them here! link.

  3. Choose the Symantec AntiVirus version appropriate for your computer.

  4. After the download completes, double-click the Symantec program icon and follow the prompts to install.

  5. After the program installs, it will automatically run a Live Update.

If you have questions, please contact the IT Help Desk at 328-9866.

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