Hardware

Apple News

Upgrading to macOS 10.12 Sierra

Before upgrading, please check your system's software and peripherals - printers, scanners, cameras, custom keyboards, etc., to make certain they are compatible with Sierra. Go online and check the manufacturer's website or call them directly.

If you do upgrade, there is NO DOWNGRADE OPTION. The only solution is to have ITCS re-image the computer.

These software programs are not currently compatible with Sierra. You may need to purchase upgrades:

• Endnote 7 or earlier
• Identity Finder
• DatAnywhere (no available upgrade)
• Banner INB
• Nvivo
• Office 2011 (end of life in 2017). Upgrade to the latest version through your ECU Office 365 subscription.
• Matlab (patch required)
• Adobe products (patches required)

Support Questions

Does ITCS support all Apple products?

No. Some products are just not compatible with other items that we support.

Where do I get support if ITCS doesn't support it?

Apple has excellent phone support: http://www.apple.com/support

iPhone Resources

• Configure email
• iPhone Support

iPad Resources

Limited support to ECU-owned devices only.

• Apple's User Manuals
• Basic troubleshooting tips
• How to add PDFs
• How to backup your iPad
• How to print
• How to redownload purchased apps
• How to use an iPad with multiple computers
• Quick tips for general use
• Unresponsive iPads

Learn Online

• Apple Manuals
• Apple Support
• Find Your Serial Number
• Mac Basics
• Video Tutorials
• Your Warranty