ITCS Notifications

Email Vault Change

Thu, 19 Nov 2009 00:00:00 GMT

When: November 24, 2009

A new email vaulting timeframe is being implemented for faculty and staff email accounts. Email will now automatically be vaulted (i.e. archived) after 30 days rather than the previous setting of 90 days. The retention time of a vaulted email is not changing and remains three years (seven years for items in the 7yr Retention folder). This upgrade should aid users with managing their mailbox size.

Downtime: ECU Network

Thu, 19 Nov 2009 00:00:00 GMT

When: Friday, November 27, 10:00am-11:30am

There will be some brief interruptions to portions of the ECU network on Friday morning, November 27 while we upgrade network equipment.

Downtime: e~Print

Thu, 19 Nov 2009 00:00:00 GMT

When: Monday, November 23, 8:30am-9:30am

E~Print will be unavailable from 8:30am till 9:30am on Monday morning, November 23, while we perform updates to the system.

Downtime: Multiple Systems

Thu, 19 Nov 2009 00:00:00 GMT

When: Sunday, November 22, 5:30am-8:00am

Several systems will be unavailable on Sunday morning while we perform maintenance during our normal maintenance window. The following systems will be affected:
- Perseus surveys
- IT Online Help Desk (Tech Excel)
- ecuBIC
- Alumni Email
- Microsoft communicator (instant messaging)

Help Desk Main Phone Line

Thu, 19 Nov 2009 00:00:00 GMT

Thursday, Nov 19 - The normal menu of options on our Main Help Desk line , 328-9866, is temporarily unavailable so you may experience some delays when calling the help desk.

We thank you for your patience as we work to restore the service and apologize for any inconvenience.

Help Desk phones

Wed, 18 Nov 2009 00:00:00 GMT

Wednesday, Nov 18, 5:00pm - The phone menu for the main help desk phone number, 328-9866, is temporarily not able to roll over calls when busy. If you are not able to reach the help desk at the main number (328-9866) please try one of the alternate numbers:

For Clinics, Faculty and Staff use 328-9160

For student calls use 328-9976 or 328-9951

You can also use our Live Chat feature to speak to a help desk staff member.

We apologize for this inconvenience and thank you for your patience!

Notification of Web Directory Access

Wed, 18 Nov 2009 00:00:00 GMT

ITCS is in the process of performing routine maintenance on our web servers to ensure that the campus community receives the highest quality of uninterrupted service. During this process, emails will be sent to all pirateIDs who have access to a web directory on one of our web servers: www.ecu.edu (non-commonspot), core.ecu.edu, myweb.ecu.edu, winmedia.ecu.edu.

If any changes are needed to the web directory or the permissions for the web directory, please go to http://ithelp.ecu.edu and submit a service request describing the necessary changes.

ECU Web directory owners are responsible for:

monitoring your directories,
educating users to whom you give write permission, and
adhering to university policies and guidelines.

For more information on Web policies and guidelines, please visit the links below.
Web Policy: http://www.ecu.edu/itcs/policies/wwwpolicy.cfm
Sensitive Data: http://www.ecu.edu/itcs/itsecurity/sensitive-data.cfm
Web Publishing: http://www.ecu.edu/itcs/webpublishing.cfm

Help Desk Phone (328-9866) temporarily unavailable

Thu, 12 Nov 2009 00:00:00 GMT

Thursday, Nov 12, 9:00pm - The IT Help Desk phone will be temporarily unavailable between 9:00pm and 9:30 pm this evening while we perform maintenance to the system. During this time you can call the help desk at the following alternate numbers:

328-9160 for Clinics and Staff calls

328-9976 for Student calls

Piratemail temporarily unavailable

Thu, 12 Nov 2009 00:00:00 GMT

Thursday, Nov 12, 5:00pm - Piratemail is experiencing slow response time currently. We expect to have service restored shortly.

email temporarily unavailable

Thu, 12 Nov 2009 00:00:00 GMT

Thursday, Nov 11, 4:40pm - we are experiencing a temporary interuption in email service. Our system administrators are aware and should have it restored shortly.

email temporarily unavailable

Thu, 12 Nov 2009 00:00:00 GMT

Thursday, Nov 11, 4:40pm - we are experiencing a temporary interuption in email service. Our system administrators are aware and should have it restored shortly.

Help Desk Phones are temporarily unavailable

Wed, 11 Nov 2009 00:00:00 GMT

Nov. 11, 9:20am - The Help Desk phone system is temporarily unavailable. We expect to have service restored in a few minutes. If you need to report a problem please use our online service request system.

Downtime: Multiple web based systems

Wed, 4 Nov 2009 00:00:00 GMT

When: Sunday, Nov. 8, 7:00am-12:00 noon

Several of our web based services will be will be unavailable on Sunday morning, Nov 8 while we perform upgrades during our normal maintenance window.

Systems affected include:
ithelp.ecu.edu
Winmedia.ecu.edu
Myweb.ecu.edu
Core.ecu.edu

Downtime: Virtual Computing Lab (VCL)

Wed, 4 Nov 2009 00:00:00 GMT

When: Sunday, Nov. 8, 8:00am-10:00am

A portion of the Virtual Computing Laboratory (VCL) will be unavailable on Sunday morning, November 8, while we perform upgrades during our normal maintenance window. Option 1 (Apache VCL) will be unavailable during this time, Option 2 (VCL-Citrix) will not experience any downtime.

Downtime: Xtender

Wed, 4 Nov 2009 00:00:00 GMT

When: Sunday, Nov. 8, 7:00am-Monday, Nov 8, 6:00am

Banner Xtender will be unavailable beginning Sunday morning at 7:00am through Monday morning at 6:00am while we perform upgrades to the system.

Downtime: ECU Website, PirateDrive, Blackboard

Wed, 4 Nov 2009 00:00:00 GMT

When: Friday, Nov. 13, 10:00pm-12:00 midnight

ITCS is announcing downtime to multiple systems (including Blackboard, PirateDrive and the ECU website) to perform necessary maintenance on Friday evening, Nov 13.

The following systems will be affected by this downtime: Piratedrive "U" drive home directories, Piratedrive departmental directories, Banner home directories, Blackboard, Banner Xtender archived images, medical images through Centricity, and the following servers: CSDI-R, GRINCHWEB, HSL-GLADIATOR, HSL-MTS, JSCANNING, RADONCP, TECSERVER, AND VCL images housed on Piratedrive.

Downtime: Onestop, ODS

Wed, 4 Nov 2009 00:00:00 GMT

When: Sunday, November 15, 6:00am-8:00am

Onestop and ODS will be unavailable on Sunday morning, November 15, while we perform upgrades during our normal maintenance window.

Downtime: Banner, E-Procurement

Wed, 4 Nov 2009 00:00:00 GMT

When: Sunday, November 15, 6:00am-11:00am

Banner and E-Procurement will be unavailable on Sunday morning, November 15, while we perform upgrades during our normal maintenance window

Downtime: MyWeb

Wed, 4 Nov 2009 00:00:00 GMT

When: Sunday, November 15, 9:00am-9:30am

MyWeb.ecu.edu will be unavailable on Sunday morning, November 15, while we perform upgrades during our normal maintenance window.

Help Desk Phone Service

Tue, 3 Nov 2009 00:00:00 GMT

Tuesday, 11-03-09, 9:00pm - The IT Help Desk Phone service (328-9866) will be temporarily unavailable from 9:00pm-9:45pm tonight.

Onestop Downtime

Mon, 2 Nov 2009 00:00:00 GMT

Monday, 11/2/09: Onestop will be unavailable from 12:00noon-12:10pm

System Downtime: Onestop

Mon, 2 Nov 2009 00:00:00 GMT

When: Monday, November 2, 12:00 noon

Onestop will be unavailable today from 12:00 noon till 12:10pm while we perform emergency maintenance to the system

ECU ITCS Security Alert:

Mon, 2 Nov 2009 00:00:00 GMT

Do Not Reply to the “YOUR MAILBOX HAS BEEN DE-ACTIVATED” Phishing Scheme
Date: Monday November 2, 2009.

WARNING! Yet another Email Phishing Scheme has hit the campus. This Phishing scheme warns victims that access to their mailbox has been limited. It requests the victims send their User Name and password and email address to prevent de-activation of their mailbox.

Reminder: ITCS reminds the campus to avoid e-mail scams, hoaxes and Phishing schemes circulating on the Internet. ECU ITCS will NEVER ask you for your password. Scams purporting to be from ECU IT, ECU Helpdesk, the Web Master, Webmail, the IRS, Your Financial Institution, etc. are bombarding e-mail mailboxes. Although MailMarshall blocks the majority of such e-mails, some scams successfully reach your e-mail mailbox.

NEVER provide personal or sensitive information in response to any unsolicited e-mail. Don’t open unsolicited e-mail attachments. No matter how realistic or enticing the e-mail message, you must remain vigilant in not responding to an e-mail hoax or scam. Just delete it!

If you have provided personal or sensitive information in response to an e-mail scam and don’t know what to do, please contact ECU’s IT Help Desk at 328-9866 or www.help.ecu.edu.

Visit the IT Security website, www.ecu.edu/itsecurity for examples of e-mail scams and additional information on avoiding them.

Please spread the word by sharing this information in your departmental meetings. Let’s avoid becoming victims to e-mail scams!

Onestop has a slow response time

Fri, 30 Oct 2009 00:00:00 GMT

Friday, Oct 30, 11:15am

Due to heavy usage the Onestop is responding slowly. We are aware of the issue and working to improve the response time.

Downtime: ECU Website

Thu, 29 Oct 2009 00:00:00 GMT

When: November 1, 8:00am-8:30am

ITCS is announcing downtime to the Commonspot web server to perform an upgrade during the normal maintenance window.

During this upgrade the ECU Home page, www.ecu.edu will be accessible, but other sections of the website may experience intermittent availability as the upgrade occurs. Web authoring through the Commonspot system will not be available during this time.

Windows 7 not yet supported on ECU campus

Mon, 26 Oct 2009 00:00:00 GMT

Information Technology and Computing Services (ITCS) is currently evaluating Windows 7 (Microsoft's newest operating system) to ensure its compatibility with ECU systems, various software programs and online applications.

We are excited about the new and improved features Windows 7 offers; as a friendly reminder, however, Windows 7 is not yet a supported operating system for the university community.

Please do NOT install Windows 7 and avoid purchasing new computers with Windows 7 installed until we announce that we have completed our evaluation and can provide proper support.

Thank you,
Information Technology and Computing Services

Downtime: ECU Blogs

Wed, 21 Oct 2009 00:00:00 GMT

When: Sunday, October 25, 9:00am-9:15am

ECU Blogs will be unavailable from 9:00am till 9:15am on Sunday morning while we perform updates to the systems during our normal maintenance window.

E-mail downtime for fac/staff (KIL-ZZZ)

Tue, 20 Oct 2009 00:00:00 GMT

E-mail will be unavailable for faculty/staff with last names KIL-ZZZ from approximately 12:20 – 12:30pm today, October 20, 2009 while emergency maintenance is being performed. During this emergency downtime, any messages sent to you will be queued and delivered once e-mail is available. We regret any inconvenience this may cause and appreciate your patience as we work through the issue.