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System Status

Known Issues

ITCS Notification - Windows 10 Creator Edition Feature Release has been Delayed

Posted: August 16
The Windows 10, version 1703 (Creators Update) for ECU owned devices and virtual platforms running Windows 10 has been delayed due to an unforeseen technical issue.

ECU ITCS Security Alert - Phishing Scheme

Posted: August 11

ECU ITCS Security Alert - Phishing Scheme

Date: Friday, August 11, 2017

WARNING! The campus is seeing a phishing scheme with the subject line, "EMPLOYEE 2017 APPROVAL TASK!!!" and telling users: "Dear Colleague, You have a new approval task to attend to. Please Click Here to open your task."

If you receive one of these emails, please ignore and delete it. If you clicked on the link in the email you should change your passphrase immediately.

Reminder: ITCS reminds the campus to avoid e-mail scams, hoaxes and Phishing schemes circulating on the Internet and to not provide their password in response to such emails. Scams purporting to be from East Carolina University, Service Helpdesk, ECU IT, ECU Helpdesk, the Web Master, Webmail, the IRS, Your Financial Institution, etc. are bombarding e-mail mailboxes. Although IronPort blocks the majority of such e-mails, some scams successfully reach your e-mail mailbox.

NEVER provide personal or sensitive information in response to any unsolicited e-mail. Don't open unsolicited e-mail attachments. No matter how realistic or enticing the e-mail message, you must remain vigilant in not responding to an e-mail hoax or scam. Just delete it! You can always contact the IT Help Desk to verify the authenticity of an e-mail. ITCS will post our announcements at www.help.ecu.edu, users can go there to verify the authenticity of an IT related announcement.

If you have provided personal or sensitive information in response to an e-mail scam and don't know what to do, please contact ECU's IT Help Desk at 328-9866 or www.help.ecu.edu.

Visit the IT Security website, http://www.ecu.edu/cs-itcs/itsecurity/phishing-scams.cfm for examples of e-mail scams and additional information on avoiding them.

Maintenance

Extended Hours -- Pirate Techs, IT Help Desk, and Walk-In Help Desk

Posted: August 18
Service: Pirate Techs
When: Friday, August 18th through Sunday, August 20th
Description: Pirate Techs Student Computing Support Center is observing extended hours during move-in weekend (Friday, August 18th through Sunday, August 20th). Staff will be on hand to assist students with connecting to the network and installing Office 365 and Symantec Endpoint Protection. See below for hours and locations:
  • Legacy Basement: Friday - Sunday 10:00am-5:00pm
  • White Hall Computer Lab: Friday - Sunday 10:00am-5:00pm
  • Joyner 1101: Friday and Saturday 10:00am-5:00pm and Sunday 10:00am-10:00pm

Service: IT Help Desk
When: Saturday, August 19th and Sunday, August 20th
Description: The IT Help Desk is observing extended hours during move-in weekend on Saturday, August 19th from 8:00am to 5:00pm and Sunday, August 20th from 8:00am to 10:00pm. Service: Walk-In Help Desk Hours
When: Saturday, August 19th and Sunday, August 20th
Description: The Walk-In Help Desk in Austin 103 is observing extended hours during move-in weekend on Saturday, August 19th from 8:00am to 12:00pm and Sunday, August 20th from 12:00pm to 4:00pm. Help Desk staff will be on hand to perform passphrase resets during these hours.

ITCS Notification - Cornerstone Downtime

Posted: August 17
System/Service: Cornerstone
When: Saturday, August 19th, from 12:00am to 2:00am
Description: Cornerstone will be unavailable Saturday, August 19th, from 12:00am to 2:00am while the company performs updates on their system.