12 hours Basic Mediation and Conflict Resolution Skills

Required Handbook:
Beer, Jennifer and Eileen Stief. Mediator’s Handbook 3rd Edition. New Society Publishers, 1997.

Fisher, Ury and Patton. Getting To Yes: Negotiating Agreement Without Giving In. New York, New York, Penguin Books, 1991.

Specifics:

3 ½ hours Theories of Mediation and Negotiation

• Communication Skills
  • I-messages
  • Active Listening
  • Reframing
  • Asking Questions
  • Summarizing
    
    
• Conflict Resolution Style
  • Personal Activity
    
    
• Some specifics
  • What is a caucus?
  • Writing a good agreement
    
    
• 5 ½ hours of active Role Play
• 2 hours Reading Assignment
• 1 Supervised Mediator Service