Graduate School


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Regina Herpin:

Regina Herpin 1

Hometown: Houston, Texas

Age: 28

Major when you attended ECU: Industrial/Organizational Psychology

Academic Degrees: BS, Psychology, Texas A&M University, 2008;

MA, Industrial/Organizational Psychology, East Carolina University, 2013

After ECU: Moved to New York City to pursue analytics job with JetBlue Airways

Currently: Still currently with JetBlue Airways


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How did you choose your area of graduate study?

After graduating from college, I found myself in a less than ideal work situation and realized that if I had the knowledge and tools at my disposal, I could make the workplace a better environment to be not only for myself, but also for others. As a result, I decided to pursue Industrial/Organizational psychology.

What did you find most challenging/rewarding about your graduate school experience?

The biggest challenge while I was attending ECU was probably determining what measures I was going to use for my research and thesis data collection. As a follow up, the most rewarding part of my graduate school experience was successfully defending my thesis with exciting and significant results.

How do you think your ECU graduate education has helped you, either professionally or personally?

Without my ECU graduate education and the presentations and projects I completed, I can guarantee you I would not be where I am today, both personally and professionally. I am so fortunate to be working in the competitive airline industry with some of the most amazing people I’ve ever met, doing analytic work that matters and makes a difference.

Tell us about your current job at JetBlue and what is cool about it/what do you like about it so far?

My work at JetBlue is some of the most challenging and exciting work I could have ever hoped to do as a graduate student while still at ECU. I’m currently on a team known as Crewmember Insight which provides analytical support for the company in regards to what drives the crewmembers and the departments within JetBlue. I’ve worked on a number of different projects in the short 6 months I have been with the company; including selection methods, performance metrics, crewmember engagement, people data analytics, and so much more. JetBlue is an amazing company, and if I had to pick one thing about it that makes it “cool,” it would be the people that make up its culture. JetBlue crewmembers live the core values of the company every day, and no matter which part of the operation they are in, they do so with a smile. Being able to be a part of this culture in addition to doing the specialized analytics that I learned while at ECU is what I like most about this job.

What recognition are you most proud of and why?

I am most proud of the fact that within six months of working with JetBlue, I have received 10 Lift awards. Lift is an internal recognition program that celebrates crewmembers who demonstrate positive work behaviors.

What would you say to someone considering ECU as a potential graduate school?

Graduate school is a privilege that only a small percentage of the population gets the opportunity to experience. For those of you considering ECU, I would encourage you to make the choice to be an ECU Pirate. Regardless of what your field of study is, ECU’s graduate school is a tier above the rest. The graduate school motivates its students, has dedicated professors, and operates in a manner that allows graduate students to grow during their time with the university. Additionally, the graduate school has a level of constant communication even with its alumni, which is something I appreciate, and further proves that ECU is an excellent choice.

Hobbies: My hobbies include practicing martial arts (taekwondo), spending time with my pet rabbit, exploring New York City, and utilizing my amazing flight benefits to see some exciting new places every chance I get.

7:30am-8:30am Wake up, get ready for the day, eat breakfast, feed pet
8:30am-9:00am Walk 6 blocks to subway station, catch train into Manhattan. Walk to JetBlue building, swipe badge and take elevator to top floor
9:00am-9:30am Open up computer, check emails, get coffee from breakroom
9:30am-10:30am Open SPSS, work on running analytics for various projects
10:30am-11:30am Weekly meeting with Crewleader to discuss ongoing projects, concerns, deadlines and future goals
11:30am-12:00pm Get request for ad-hoc report, complete report and send to rest of team for Quality Assurance checking
12:00pm-1:00pm Walk with team outside to get something for lunch, eat with team and others in breakroom lounge
1:00pm-1:30pm Update/chat with JetBlue personal health coach
1:30pm-2:30pm Look over/check numbers for another crewmember's data to assure accuracy
2:30pm-3:30pm Weekly meeting on selection projects, people analytics and new project ideas 
3:30pm-4:00pm Walk with coworkers down to cafeteria for afternoon frozen yogurt
4:00pm-5:30pm Work on project presentations, finish up analytics work for the day and email to boss, respond to rest of emails that have piled up during the day
4:00pm-5:30pm Work on project presentations, finish up analytics work for the day and email to boss, respond to rest of emails that have piled up during the day
5:30pm-6:00pm Pack up, walk to subway station, catch train towards home, walk home
6:00pm-6:45pm Move car/find parking spot on opposite side of street to comply with NYC alternate side parking rules
6:45pm-9:30pm Catch train back to Manhattan, meet friends for dinner in Midtown
9:30pm-10:00pm Catch train back home, feed pet, watch a little TV
10:30pm-11:30pm Shower, get ready for bed. Read and fall asleep
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College & Dept.: Thomas Harriot College of Arts & Sciences; Psychology

Class: 2013

Favorite class: Methods in Human Measurement

Professor who influenced you the most: Dr. Mark Bowler

Dream job: Working as a manager over assessments and analytics for a successful, exciting company with people who care about what they do and strive every day to make a difference