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Information Technology Governance

How We Rate

ECU employs 225 central ITCS staff and there are approximately 120 decentralized IT staff at varying levels and units across campus. Approximately 120-130 students are employed within ITCS and distributed across colleges in IT positions during the academic year.
 
This past fiscal year, we met the 99% service uptime goal for the network, Banner, Blackboard, Email (Exchange), and the main ECU Web site.

We support over 450 technology-enhanced spaces, including 9 rooms in the Coastal Studies Institute on Roanoke Island. This past fiscal year, we upgraded or refreshed technology in 22 rooms specifically requested by colleges, and approximately 10 centrally-scheduled spaces in Bate, Brewster, Joyner East, and Austin. More than 100 computers in classrooms across campus were upgraded. 

By the Numbers
2013-2014 2014-2015 2015-2016
*CommonSpot (since inception)
   
Web pages created
40,000 40,000 33,300
Documents uploaded
50,000 55,000 53,400
Departmental Web sites
800 700 600
*ECU is undergoing a large-scale website redesign involving updating content and removing unnecessary pages, which may cause CommonSpot numbers to fluctuate.    




Computers on Campus
   
Total number of computer labs
108 110 110
Total computers in all labs
2,898 2,930 2,760
Computers refreshed in labs
1,100 492 740
University-owned desktop computers
13,227 14,215 13,805
     
ecuBIC    
Hosted reports
8,000 9,200 10,000+
Users 5,000 6,200
Training courses - attendees (since inception)
800 800

By the Numbers
2013-2014 2014-2015 2015-2016
Poster Printing
   
Walk-in Help Desk (Austin)
936 1,049 1,121
Health Sciences Campus
1,100 1,444 1,188
     
Qualtrics    
Faculty and staff users
681 231 245
Student users
607 385 418
Surveys created
3,840 4,550 4612
Survey responses
243,443 211,600 174,561
     
Software Download Center
   
Downloads 7,227 6,000 6,400
Microsoft downloads
13,922 3,130 ---
     
Training/Orientations


Faculty and staff attendees - ITCS-led sessions
400 200 268
Student attendees for summer orientation
4,314 4,161 4,039
     
Lynda.com


Users 114 2,236 4,655
Videos viewed
1,290 64,500 97,035
Hours viewing time
85 4,722 6,617
     
Video Teleconferencing



Events managed (MTS)
500 570 852
     
WordPress    
Sites 5,179 1,446 884
Users 7,055 2,706 1,760
     
Yammer (since inception)
   
Groups --- 400 408
Messages sent
--- 42,000 50,414
Members --- 4,657 5,721
Uploaded files
--- 2,359 ---

By the Numbers
2013-2014 2014-2015 2015-2016
Global Classroom
   
Presentations recorded
557 1,063 14,960
Partner universities
46 65 62
Countries connected
28 32 33
     
IT Help Desk
   
Service requests (total)
40,003 53,946 54,674
Online service requests submitted
16,198 17,581 19,995
Chats 1,275 1,405 3,955
     
Lecture Capture
   
Recordings
14,965 14,549 14,550
Viewings 254,113 375,299 375,300
     
My Web
   
Faculty and staff users
1,297 1,600 1,069
Students users
1,621 1,700 1,632
     
Networking    
Data ports (total)
55,000 57,000 61,000
Wireless access points
1,800 1,907 2,100
     
Opscan    
Sheets scanned Walk-in Help Desk (Austin)
230,852
254,147 264,313
Sheets scanned Health Sciences Campus
24,000 21,700 21,303
     
Pirate Print Kiosks
   
Files printed
11,902 15,096 7,922
Pages 51,655 67,090 37,623
     
Pirate Techs (formerly ACE)
   
Service requests
7,348 7,197 6,635